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The Cluster Sales Manager – Groups will be responsible for driving group sales performance across The First Group Hospitality portfolio, which includes 8 hotels under renowned franchised brands such as Wyndham, IHG, and Marriott.
This role oversees both proactive and reactive sales for MICE and Leisure groups, ensuring maximum revenue generation, strong client relationships, and consistent brand representation across all hotel levels.
Key Responsibilities:
- Develop and implement effective sales strategies to achieve group revenue targets across...
Job Summary:
B.M.S (Building Management System) Operator is responsible for maintaining and operating the building automation system that controls and monitors various systems such as HVAC, lighting, security, and fire protection in a facility. The B.M.S Operator's primary responsibility is to ensure that the building automation system runs efficiently and effectively to meet the facility's needs.
Responsibilities:
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Job Summary:
Guest Relations Agent provides professional and customer focused service to our guests, has great interpersonal skills and engaging personality. Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, oversees social media platforms.
- Daily report management
- Development of strategies for direct office tour
- Maximizing concierge revenue through excursions and tours direct sales
- Monthly production report on revenue generated via Concierge team
- Guiding Concierge team on proper procedures + guest handling
- Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests
- Managing logistics of the tours booked for guests
- Providing TFG...
- Constantly sell and resell the benefits of investment in TFG products.
- Build and Maintain excellent relationships with clients.
- Effective communication with owners of TFG to generate referrals.
- Effective communication with satellite Offices and provide clear feedback regarding owners.
- Talking to owners, gathering referrals and contacting referrals to determine...
Job Description:
The CID Associate will be responsible for maintaining all guests passport & ID database and transfer on timely manner to Database ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner.
Key Responsibilities:
- Greet, check-in,...
A linen sorter is responsible for organizing and separating linens, such as towels, bed sheets, and blankets, for a commercial laundry facility or hotel.
Responsibilities:
- Sort linens according to type, size, and color
- Inspect linens for stains, tears, or other damage
- Remove items that require special attention or...
SUMMARY
To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.
KEY...
SUMMARY
Plumber is the position to handle day to day maintenance call of electrical and plumbing work forwarded by Maintenance Manager. This position is responsible for maintaining day to day call operation records as well as to provide proper feedback to Maintenance Manager. Frequently review and check for preventive maintenance schedule in coordination with Maintenance Manager.
- Promote The First Group to visitors in shopping complexes, hotels and airport terminals.
- 6 hour shifts, 6 days per week
- Demonstrate benefits of Property ownership in Dubai and invite clients for exciting office tours.
- Generate contact details of potential clients.
- Range – Salary + Industry leading commission + Attractive cash bonus awards.
We are seeking a talented and creative Copywriter to develop compelling content that enhances brand presence, engages audiences, and drives conversions. The ideal candidate should have excellent writing skills, a keen eye for detail, and the ability to adapt their tone and style to different platforms and target audiences
Key Responsibilities
- Write engaging and persuasive content for websites, blogs, social media, advertisements, email campaigns, brochures, and other marketing materials.
- Proofread and edit content to ensure clarity,...
The First Group is seeking a dynamic and results-driven Marketing Executive to join our team. This role will be responsible for developing and implementing comprehensive marketing strategies that drive growth and brand awareness. The ideal candidate will have a strong background in marketing with a proven track record in real estate and hospitality, excellent project management skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Develop and execute integrated marketing plans and...
- Constantly sell and resell the benefits of investment in TFG products.
- Build and Maintain excellent relationships with clients.
- Strive to reduce Client cancellation rates.
- Confirmation of new sales & constant client consolidation.
- Management of funds collected according to target.
- Collecting monies ahead of schedule.
- Control client’s profile, funds allocation, and constant update of CRM.
- Manage social media channels, including Facebook, Instagram and other relevant platforms
- Develop monthly content collection calendar and manage photography bookings with outlets
- Works as part of a team to develop social media monthly content calendars, including scheduling of posts for outlets
- Proposes new ideas and concepts for social media content
- Coordination of the...
Treatment Delivery
- Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.
- Customize treatments to guest preferences and wellness goals.
- Maintain accurate treatment records and follow all treatment protocols.
- Ensure punctuality and readiness for all scheduled...
Guest Journey & Service
- Welcome all guests in a warm, professional, and attentive manner.
- Manage reservations for spa treatments, fitness sessions, and wellness programs.
- Confirm, modify, or cancel bookings promptly and accurately.
- Provide information on spa services, fitness programs, membership options, and promotions.
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Operations & Standards
- Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.
- Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.
- Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.
- Ensure proper use and care of spa equipment and treatment...
Job Summary
The Engineering Supervisor is responsible for supervising the daily operations of the Engineering Department, ensuring all facilities, equipment, and systems at Silver Sands Beach are maintained in excellent working condition. The role involves leading a team of technicians, planning and executing preventive maintenance, troubleshooting technical issues, and ensuring compliance with safety and quality standards to provide a safe, efficient, and enjoyable environment for guests and staff.
Key...
The Housekeeping Order Taker works closely with the Housekeeping Management Team to ensure that the daily operations are run smoothly which helps to achieve departmental goals and exceed guest expectations
- Answer the telephone as per standard, respond promptly to guest requests, log details and communicate requests to relevant colleagues.
- Maintain open communication channels for VIP Arrivals,...
SUMMARY
To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.
KEY...