IRD Manager

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

The IRD Manager oversees all aspects of the In-Room Dining (IRD) operation to ensure exceptional service, quality, and efficiency. This includes managing daily operations, supervising staff, maintaining high guest satisfaction, and ensuring all brand standards and health & safety guidelines are met.

Key Responsibilities:

• Manage and supervise all IRD operations including ordering, preparation, and delivery of food & beverages to guest rooms.

• Train, schedule, and motivate IRD staff to provide excellent customer service.

• Maintain a deep understanding of the in-room menu, seasonal offerings, and dietary restrictions.

• Monitor guest feedback and implement improvements to enhance the guest experience.

• Collaborate with the culinary team to ensure food presentation and quality meet brand standards.

• Ensure all orders are accurately taken, prepared, and delivered in a timely manner.

• Oversee inventory, ordering, and stock control for the IRD department.

• Handle guest complaints professionally and efficiently.

• Ensure all IRD equipment and delivery carts are maintained and sanitized properly.

• Implement and maintain operational procedures that comply with local health and safety regulations.

• Monitor departmental budgets and control labor costs to meet financial targets.

• Assist with special in-room events and VIP guest experiences.

Qualifications:

• Degree or diploma in Hospitality Management or related field preferred.

• Minimum 3-5 years of experience in Food & Beverage, with at least 1-2 years in a supervisory or managerial role in IRD or Room Service.

• Strong leadership, organizational, and communication skills.

• Excellent customer service and interpersonal abilities.

• Ability to work under pressure and manage multiple priorities.

• Knowledge of food safety standards and hygiene protocols.

• Proficiency in using POS and hotel management systems.

• Flexibility to work shifts, weekends, and holidays.