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The Housekeeping Attendant plays a vital role in maintaining the cleanliness and orderliness of guest rooms and public areas, ensuring a comfortable and pleasant stay for our guests. This position requires strong attention to detail, physical stamina, and a commitment to delivering exceptional cleanliness standards.
- Clean and sanitize assigned guest rooms, including making beds, dusting furniture, vacuuming carpets, and replenishing amenities.
- Ensure that all surfaces, fixtures, and furniture in guest rooms are spotless and free from dust, stains, and...
Lead Management & Optimization (Primary Phase)
- Own and manage the end-to-end lead lifecycle: fresh leads, recycled prospects, scoring, and segmentation.
- Analyze historical databases and enrich lead data for improved contact and conversion rates.
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- Manage the flow of leads from CRM into the operation teams
- Follow existing processes and help develop new ones aimed at maximizing database monetization
- Gather, validate and document business requirements for leads
- Identify opportunities to improve lead consumption and conversion
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The Cluster Training and Quality Executive plays an active role in supporting the daily training and quality functions across The First Group Hospitality portfolio. This position is responsible for both coordinating and delivering training sessions, maintaining accurate training records, and supporting quality assurance efforts to uphold brand standards and enhance the guest experience across all properties.
- Coordinate, facilitate, and support various training programs across the cluster, including onboarding, brand standards, service culture, soft skills, and operational...
The Assistant Training and Quality Manager plays a pivotal role in driving learning excellence and service quality across The First Group Hospitality portfolio. This individual supports the planning, coordination, and execution of training and quality assurance initiatives, ensuring alignment with diverse international brand standards and enhancing both team performance and guest satisfaction.
- Assist in the design, coordination, and delivery of engaging training programs, with a special focus on leadership development and performance-based learning.
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The Commis II is responsible for assisting in the daily operations of the kitchen
Job Description:
We are looking for a detail-oriented Junior Sales Administrator to support our sales team. Responsibilities include maintaining sales records, processing orders, handling customer inquiries, and providing administrative support.
Key Responsibilities:
- Assist with daily sales administrative tasks.
- Maintain and update customer databases.
- Process and follow up on sales orders.
- Handle customer inquiries and resolve issues.
- Prepare and distribute sales reports.
- Perform general office duties.
Job Summary:
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
Key...
We are looking for an ambitious Junior Accountant to provide support to the main business division of the finance department. The role will include assistance with day to day transactional processing in to the key systems operated by the company, along with ad hoc reporting requirements.
- Prepare weekly/monthly Balance Sheet reconciliations and ensure timely follow up on unallocated/unreconciled items.
- Provide processing support to the accounts receivable and accounts payable staff.
- Ensure that Delegations of Authority are being followed for cash...
Pre-Opening Phase:
- Collaborate with the pre-opening team to develop and implement the sales strategy for the hotel, ensuring alignment with brand positioning and market expectations.
- Build and lead a high-performing sales team that will drive revenue and create lasting business relationships.
- Develop the hotel’s pricing strategy, including group, transient, and corporate business, ensuring maximum profitability.
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The Associate Engineer – Hotel Asset Management is responsible for creating value by ensuring the portfolio's condition is of the highest standards and assets are fully functional. The candidate acts as an Owner Rep and will support the asset management department in developing, implementing, and ongoing support of a best-in-class asset assessment model for all TFG physical assets. The candidate will have previous experience in engineering and asset management-related fields and will have a strong interest in facility condition assessment, risk-based prioritization, asset management plan development, and optimizing the performance of critical infrastructure.
The Manager – Hotel Asset Management is responsible for a portfolio of hotels to create asset value by executing an investment strategy focusing on revenue management, cost optimization, and CAPEX projects. The candidate will support the asset management department by providing strategic guidance to help hotels maximize performance and value. The candidate will also act as an Owner Rep, representing investor interests at the property level by assessing the strategies proposed by each hotel and monitoring their execution. The role also involves implementing ad-hoc projects, subject to each property and the company's requirements.
- Ensure brand standards, policies and procedures are adhered to at all times.
- Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability...
The Finance Associate (AR/Income) is responsible for managing the hotel’s accounts receivable process, ensuring that all revenue is accurately recorded and collected in a timely manner. This role involves overseeing guest and corporate billing, reconciling income accounts, and providing financial reporting to ensure the hotel’s revenue cycle runs smoothly. The Finance Executive plays a key role in maintaining strong cash flow and financial integrity.
Key Responsibilities:
- Manage all guest and...
Job Summary:
The Electrician Technician is responsible for installing, maintaining, and repairing electrical systems and equipment within the hotel to ensure a safe and fully functional environment for guests and staff. This role involves troubleshooting electrical faults, conducting preventive maintenance, and ensuring compliance with safety standards and regulations. The technician must respond to maintenance requests promptly and efficiently while maintaining high service quality.
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Job Summary:
The Rooms Technician is responsible for maintaining and repairing the guest rooms, public areas, and back-of-house spaces within the hotel to ensure a comfortable and safe environment for guests and staff. This role involves troubleshooting, repairing, and performing preventive maintenance on electrical, plumbing, HVAC, and other systems within guest rooms. The technician must respond to maintenance requests promptly while adhering to safety and quality standards.
Key...
Job Summary:
The Rooms Team Leader is responsible for supervising and coordinating the housekeeping and room operations within the hotel to ensure high standards of cleanliness, comfort, and guest satisfaction. This role involves overseeing housekeeping staff, ensuring room readiness, maintaining quality control, and assisting in training and development. The Team Leader will work closely with other departments to enhance the overall guest experience and ensure operational efficiency.
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Job Summary:
The Plumbing Team Leader is responsible for overseeing the maintenance, repair, and installation of plumbing systems throughout the hotel. This role ensures the efficient operation of water supply, drainage, and heating systems while maintaining compliance with safety and sanitation regulations. The Team Leader will supervise a team of plumbing technicians, coordinate tasks, and work closely with other departments to maintain seamless hotel operations.
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Job Summary:
The Life Safety Technician is responsible for ensuring the safety and security of hotel guests, employees, and property by maintaining, inspecting, and repairing life safety systems. This role involves working with fire alarm systems, emergency lighting, fire suppression systems, and other critical safety equipment. The technician ensures compliance with safety regulations, performs routine inspections, and assists in emergency preparedness planning.
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Job Summary:
The Assistant Engineering Manager plays a key role in ensuring the efficient operation, maintenance, and safety of hotel facilities. This position supports the Engineering Manager in overseeing all aspects of building systems, equipment, and infrastructure while ensuring compliance with safety regulations and company standards. The role also involves coordinating with contractors, managing engineering staff, and optimizing preventive maintenance programs to enhance hotel operations and guest satisfaction.
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