Job Listings

KEY RESPONSIBILITES; - Ability to create recipes and support material, i.e., recipe cards, descriptions, and pictures, and to read and visualize same. - basic knowledge of hotel ordering system - To be fully aware of all menu item, their recipes, method of production and presentation standards. - Carry out close liaison with all section of the kitchen in order to ensure smooth and efficient service. - Assume duties of Junior Sous Chef in his/her absence. - Demonstrate initiative at all times. - Lead and support the junior members of the team. - Strong desire to improve on skills and knowledge - Ability to produce own work in accordance with a deadline. - Ability to train and develop junior staff. - Seek own solutions to the minor obstacles that occur from time to time. - To project a pleasant and positive professional image to all contacts at all the times. - Daily data collection and reporting of issues as they arise. - Review the daily production sheets with Junior Sous chef or Sous Chef when the first is not present. - Prepares, and when required, delegates the production of the necessary food items in accordance with standards in a timely & efficient fashion to ensure that there is no interruption to guests service - Actively participates in training of culinary skill to junior talent and apprentices - Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met - Keeps work station clean and organized including, but no limited to, fridges, freezers, counter tops and stove tops. - Ensures that station opening and closing procedures are carried out to standard. - Keep over-production and food waste to a minimum, ensures proper rotation, labelling and storing of food in order to reduce food cost expenses - Operate all kitchen equipment and conduct them with safety in mind at all the times. - Ensures that all the food products are handled, stored, prepared and served safely in accordance with hotel and government food safety guidelines. - Report any and all deficiencies in kitchen equipment functionality and quality of food products to the sous chef or chef de cuisine in a timely fashion. - Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program. - Adhere to all environment policies and programs as required. - Other reasonable duties as required. - Make sure to log all information in the kitchen log book. - Briefing with culinary team on new happenings and follow up. - Monitor delivery and delegate to arrange accordingly. - Cleaning schedule to follow. - Always assist in line check. - Run the section with great confident - Sense of urgency - Efficient distribution of task to below level. - Ensure full liaison with other members of the section and the kitchen team. - Strong communication with the Sous Chef and Junior Sous Chef of the section - Key relationship with the Chef de Cuisine, Sous Chef and Junior Sous Chef. - Stock rotation, FIFO with proper date labelling as per local municipality regulations. - Vegetables, dried goods and other food related items to be stored properly - Be aware, embrace and implement HACCP rule and regulation - Ideally PIC Level trained

Job Summary:   The Doorman is responsible for creating a welcoming and safe environment for guests and visitors entering the hotel. They are the first point of contact for guests and are responsible for greeting them with warmth and hospitality. The Doorman also ensures that the hotel entrance and surrounding areas are kept clean and secure.   Key Responsibilities: - Ensure brand standards, policies and procedures are adhered to at all times. - Be familiar with all hotel facilities, hours of operation and current promotions. - Assist the guests with their luggage, when arriving or departing from the hotel. - Assist the guests with loading/offloading form the vehicle. - Be knowledgeable of all traffic regulations and abide by them at all times. - Maintain an alert position in the entrance and welcome guests to the hotel. - Make sure to arrange traffic flow at the entrance of the hotel. - Be familiar with local area services, offices, attractions, restaurants, etc. - Able to provide directions to various destinations within the city. - Manage the valet drivers and make sure that they are properly groomed, well presented and adhering to The First Collection standards. - Be fully aware of all safety and emergency procedures and report any incidents immediately. - Review Front Office logs, Trace File and transport requirements for Guest Shuttle services and Limousine company.

Job Summary: The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.   Responsibilities: - Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores. - Answer guest inquiries about hotel services, facilities and hours of operation. - Enter reservations into the computer according to standard operating procedures. - Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross –sell other amenities and facilities when possible. - Reconversion of cancelled reservations. - Communicate and work closely with the Sales Department and Front Office. - Maintain accurate files and reports. - Handle all special reservations, to include V.I.P. reservations, packages and discounts. - Ensure that all e-mail correspondence is answered in a professional manner within the response time frame. - Post no-show revenue daily, if required at property. - Communicate rates and availability to wholesalers. - Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds. - Ensure all guest requirements are properly noted on the booking and communicated with the departments involved - Complete tasks on the daily reservations checklist - Be fully aware of the Hotel’s promotions and offers - Assist with processing travel agent commissions as requested.

The Chief Steward is a key leadership role responsible for overseeing the cleanliness, organization, and efficiency of the stewarding department within a hotel or restaurant. This position involves managing a team of stewards to ensure the cleanliness of all kitchen and dining areas, proper sanitation of equipment and utensils, and efficient handling of dishwashing and waste management processes. The Chief Steward plays a crucial role in maintaining high standards of hygiene and sanitation throughout the establishment.   Key Responsibilities:   - Supervise and coordinate the activities of the stewarding team, including dishwashers, pot washers, and cleaning staff, to ensure the cleanliness and hygiene of all kitchen and dining areas. - Develop and implement cleaning schedules, procedures, and standards to maintain cleanliness and sanitation in accordance with health and safety regulations. - Train and mentor stewarding staff on proper cleaning techniques, equipment operation, and safety procedures, ensuring compliance with established protocols. - Monitor inventory levels of cleaning supplies, chemicals, and equipment, and place orders as needed to ensure sufficient stock levels. - Inspect kitchen and dining areas regularly to identify areas for improvement and ensure adherence to cleanliness standards. - Coordinate with kitchen and dining room staff to ensure the timely delivery and removal of dishes, utensils, and equipment during meal periods. - Oversee the operation of dishwashing machines and equipment, ensuring proper maintenance, cleaning, and sanitization procedures are followed. - Manage waste disposal and recycling processes, including sorting, compacting, and removal of waste materials in compliance with environmental regulations. - Maintain a clean and organized stewarding department, including storage areas, equipment rooms, and employee facilities. - Handle guest inquiries and complaints related to cleanliness and sanitation promptly and professionally, striving to exceed guest expectations. - Collaborate with other departments, such as food and beverage and housekeeping, to ensure seamless operations and guest satisfaction. - Uphold a positive attitude and professional demeanor, fostering a collaborative and supportive work environment among stewarding staff.

The Head Chef is a key leadership role responsible for overseeing the culinary operations of our establishment. Working closely with the Executive Chef, the Head Chef plays a vital role in menu planning, food preparation, kitchen management, and staff supervision. This position requires exceptional culinary skills, creativity, leadership abilities, and a passion for delivering high-quality cuisine.   Key Responsibilities:   - Collaborate with the Executive Chef to develop innovative menus that reflect culinary trends, seasonal ingredients, and guest preferences. - Lead and manage the kitchen team, including hiring, training, scheduling, and performance management, in accordance with company policies and procedures. - Ensure the highest standards of food quality, taste, presentation, and consistency are maintained across all menu items. - Oversee food preparation, cooking, and plating, ensuring adherence to recipes, portion sizes, and food safety standards. - Monitor inventory levels, order supplies, and manage food costs to meet budgetary goals while minimizing waste. - Develop and implement standard operating procedures (SOPs) for kitchen operations, including food handling, sanitation, and safety protocols. - Maintain a clean, organized, and efficient kitchen environment, including equipment maintenance and sanitation. - Stay abreast of industry trends, new ingredients, and cooking techniques, and incorporate them into menu development and kitchen practices. - Collaborate with other departments, such as F&B and procurement, to ensure seamless operations and guest satisfaction. - Conduct regular kitchen inspections to ensure compliance with health, safety, and sanitation regulations. - Lead by example, fostering a positive and collaborative work environment that encourages creativity, teamwork, and professional growth. - Handle guest feedback and complaints related to food quality or service promptly and professionally, striving to exceed guest expectations.  

Position Overview: The Front Office Associate plays a pivotal role in ensuring exceptional guest experiences at our hotel. They are responsible for providing friendly and efficient service to guests during their check-in, stay, and check-out processes. This position requires a strong customer service orientation, excellent communication skills, and the ability to handle various tasks simultaneously while maintaining professionalism and attention to detail.   Key Responsibilities: - Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information. - Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations. - Provide information about hotel facilities, services, and local attractions to guests. - Process guest check-outs efficiently, settling guest accounts accurately and efficiently. - Handle cash and credit card transactions accurately, following hotel policies and procedures. - Maintain a tidy and organized front desk area, including lobby and guest service areas. - Assist with reservations, including taking bookings over the phone, email, or in person. - Collaborate with other hotel departments to ensure seamless guest experiences. - Maintain knowledge of hotel policies, procedures, and emergency protocols. - Uphold high standards of cleanliness, hygiene, and professionalism at all times. - Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.  

As a Lifeguard in the hospitality industry, your primary responsibility is to ensure the safety of guests using the pool and water facilities. You will be responsible for preventing accidents, responding to emergencies, and promoting a secure and enjoyable aquatic environment.   Key Responsibilities: - Surveillance and Prevention: - Maintain constant surveillance of the pool and surrounding areas. - Enforce safety rules and regulations to prevent accidents and ensure a secure environment. - Emergency Response: - Respond immediately to any emergencies or accidents in and around the pool. - Administer first aid, CPR, or other life-saving measures as necessary. - Guest Assistance: - Assist guests in entering and exiting the pool safely. - Provide information about pool facilities, rules, and regulations. - Rules Enforcement: - Enforce pool rules and guidelines to ensure the well-being of all guests. - Address and correct unsafe behaviors and practices. - Equipment Maintenance: - Inspect and maintain rescue equipment, including life vests, flotation devices, and first aid supplies. - Report any malfunctioning equipment to the appropriate personnel. - Communication: - Communicate effectively with other lifeguards and staff members. - Coordinate with pool attendants, managers, and other relevant personnel. - Training and Drills: - Participate in regular training sessions and emergency drills. - Stay current on lifeguarding techniques, first aid, and CPR certifications. - Crowd Control: - Monitor and control the number of guests in and around the pool area. - Implement and enforce capacity limits. - Cleaning and Maintenance: - Assist in maintaining cleanliness and orderliness of the pool area. - Remove debris, organize pool furniture, and report any maintenance issues. - Record Keeping: - Maintain accurate records of pool attendance, incidents, and emergency responses. - Prepare incident reports and submit them to the appropriate personnel.

As a Pool Attendant, your primary responsibility is to ensure the safe and enjoyable use of the pool facilities for guests. You will be responsible for maintaining cleanliness, enforcing pool rules, and providing excellent customer service to enhance the overall guest experience.   Key Responsibilities: - Guest Services: - Greet guests as they enter the pool area and provide a warm and welcoming atmosphere. - Assist guests with inquiries, such as pool hours, location of facilities, and general information. - Safety Monitoring: - Maintain constant vigilance over the pool area to ensure the safety of guests. - Enforce pool rules and regulations to prevent accidents and promote a secure environment. - Pool Maintenance: - Perform regular inspections of the pool and surrounding areas to ensure cleanliness and safety. - Monitor water quality and report any issues to the appropriate maintenance personnel. - Equipment Setup and Maintenance: - Arrange and set up poolside furniture, umbrellas, and other amenities. - Ensure that pool equipment, such as rescue equipment and life vests, is in good condition and readily accessible. - First Aid and Emergency Response: - Be trained in basic first aid and CPR. - Respond promptly to any emergencies or accidents, providing assistance until professional help arrives. - Guest Assistance: - Assist guests with entering and exiting the pool safely. - Provide towels, poolside amenities, and any additional services as required. - Attendance Tracking: - Keep a record of pool attendance and assist in monitoring capacity limits. - Coordinate with management to implement reservation systems if necessary. - Cleaning and Upkeep: - Ensure cleanliness of pool decks, changing rooms, and surrounding areas. - Perform routine cleaning tasks such as picking up trash and organizing poolside furniture. - Education and Communication: - Educate guests on pool rules, safety guidelines, and any specific regulations. - Communicate effectively with other staff members and supervisors to address any concerns. - Reporting: - Report any incidents, accidents, or equipment malfunctions to the appropriate personnel. - Maintain accurate records of pool-related activities and incidents.

As a Hotel Fitness Instructor, your primary responsibility is to lead fitness classes and activities for hotel guests. You will be responsible for planning and delivering fitness programs that are engaging, challenging, and tailored to the needs and preferences of guests. Responsibilities: Some of the specific duties and responsibilities of a Hotel Fitness Instructor may include: - Leading fitness classes: You will lead fitness classes, such as yoga, Pilates, aerobics, and strength training, that are designed to meet the needs and preferences of guests. - Creating fitness programs: You will design and implement fitness programs that are tailored to the fitness levels and goals of guests, using a variety of equipment and techniques. - Demonstrating exercises and techniques: You will demonstrate proper techniques and exercises for guests, providing guidance and feedback to ensure they are performing exercises safely and effectively. - Providing one-on-one training: You will provide one-on-one training and support to guests who require personalized attention or assistance. - Monitoring guest progress: You will monitor guest progress and provide feedback and encouragement to help them achieve their fitness goals. - Maintaining equipment: You will maintain and clean fitness equipment and ensure that it is safe and functional. - Promoting fitness programs: You will promote fitness programs and classes to guests, encouraging them to participate and providing information on the benefits of regular exercise. - Ensuring safety: You will ensure that all fitness activities are conducted safely and that guests are following proper safety protocols.

This Job will be based in Dakar, Senegal The Primary purpose of this position is to establish and manage agents’ network in Senegal to generate qualified leads and business opportunities for TFG. This position will focus exclusively on expansion of Agent network, as well increasing the sales revenue of the Agents Programme from Senegal region.   Overall Job Description - Relationship building of current agents for further development and growth - To establish new agents network in Senegal - Find different ways to expand agents network and assist business development manager to form effective strategies, which includes agents presentation, training, support materials, bonus and incentive structure, competitive analysis, outdoor meetings, etc. - Maintain regular communications and provide regular feedback to agents - Identify issues and areas where improvement is required to increase overall performance of the Agents Prgoramme - Must always stay Top-of-Mind with assigned clients - To maintain reports provided by Business Development Manager and provide feedback as established - Generate Leads in Senegal or African Region

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.   Key Responsibilities: - Supervise the implementation of housekeeping standards and procedures in relation to: - Bedroom service - Bathroom service - Cleaning service - Linen maintenance Recommended changes to these standards and training needs on an ongoing basis. - Maintain a current and thorough knowledge of all housekeeping systems. - Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’. - Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly. - Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules. - Open and close the shift and ensure effective shift hand over. - Prioritise arrival rooms. - Liaise with Front Office for guest and hotel requirements. - Ensure guest valet is processed and delivered in a timely manner. - Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) - Manage all special requests made by guests - Ensure consistency within the department - Manage lost property for the hotel

The position of Security Supervisor is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets under the guidance of the Chief Security Officer. S/he assists in coordinating the Security operations of the hotel to ensure maximum efficiency and guest satisfaction and promotes the desired work culture.   REQUIREMENTS: - Have a thorough understanding and knowledge of all hotel related services and products, have the ability to make recommendations to hotel guests and employees. - Perform all tasks consistently in line with the Hotel standards and adhere to all Hotel rules and procedures and the UAE legal requirements. - Manage in the absence of the Chief Security Officer the department according to the established standards providing a safe, secure, courteous, professional, efficient and flexible service at all times, following the Hotel Standards of Performance - Perform minimum one patrol per each shift of all areas of the property to observe and report any irregularities to CSO. - Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, security grooming and key control - Maintain proper and accurate records of all documents to include Security Log, Incident Report, Key Control, Lost and Found ,Quarantine list, Visitor Passes and gate pass. - Handle investigation and make unbiased incident report on all claims involving thefts, accidents, injury, property damage, vandalism and trespassing from either guests, visitors or employees to the Management.

As the Assistant Manager - Government Relations in the hospitality industry, you will play a crucial role in establishing and maintaining positive relationships between the hospitality organization and various government bodies, agencies, and officials. Your responsibilities will extend to understanding and navigating the regulatory landscape, advocating for the organization's interests, and ensuring compliance with relevant laws and regulations.   Key Responsibilities: - Government Liaison: - - Build and nurture relationships with local, regional, and national government officials, agencies, and regulatory bodies. - Represent the organization in meetings, conferences, and events related to government affairs. - Act as a point of contact between the hospitality business and government entities. - Regulatory Compliance: - Stay abreast of legislative changes, regulations, and policies that may impact the hospitality industry. - Collaborate with internal departments to ensure compliance with all relevant laws and regulations. - Advise management on potential regulatory risks and opportunities. - Policy Advocacy: - Advocate for the organization's interests in discussions with government bodies. - Work closely with industry associations and lobby groups to influence policy decisions that affect the hospitality sector. - Prepare position papers, reports, and presentations to support advocacy efforts. - Permitting and Licensing: - Facilitate the process of obtaining and renewing necessary permits and licenses. - Coordinate with government agencies to streamline and expedite licensing procedures. - Ensure all permits and licenses are up to date and in compliance with regulatory requirements. - Community Engagement: - Collaborate with community leaders and organizations to foster positive relationships. - Participate in community events and initiatives to enhance the organization's image and social responsibility. - Crisis Management: - Work with government agencies during emergencies or crisis situations that may impact the hospitality business. - Ensure compliance with emergency protocols and communicate effectively with relevant authorities. - Reporting and Documentation: - Maintain accurate records of interactions with government officials, agencies, and relevant stakeholders. - Prepare regular reports on government relations activities and their impact on the organization.

The Assistant Manager HR & L&D (Learning and Development) plays a vital role in supporting the Human Resources and Training functions within our property. This position requires a blend of HR expertise, training coordination, and organizational skills to ensure the effective development and retention of talent within the hospitality establishment.   Key Responsibilities:   - HR Administration: Assist in various HR administrative tasks including employee onboarding, offboarding, maintaining personnel records, and managing HR databases. - Training Coordination: Develop and implement training programs in alignment with organizational goals and individual career paths. Coordinate training schedules, facilities, and resources necessary for training sessions. - Employee Relations: Address employee queries, concerns, and grievances in a timely and professional manner. Work closely with the HR Manager to ensure compliance with employment laws and regulations. - Learning and Development Initiatives: Identify training needs and gaps within the organization through regular communication with department heads and employees. Develop and update training materials, manuals, and resources to support employee development. - Compliance and Policy Implementation: Ensure adherence to company policies, procedures, and regulatory requirements related to HR and training. Stay updated on relevant labor laws and industry best practices. - Data Analysis and Reporting: Collect, analyze, and report HR metrics and training effectiveness to evaluate the impact of learning initiatives and identify areas for improvement. - Collaboration and Teamwork: Work closely with cross-functional teams including department heads, trainers, and senior management to support organizational objectives and foster a positive work culture. - Professional Development: Stay abreast of trends and developments in HR practices, training methodologies, and hospitality industry standards. Participate in professional development activities to enhance job knowledge and skills.

This Job will be based in Kinshasa, Congo   The Primary purpose of this position is to establish and manage agents’ network in Kinshasa to generate qualified leads and business opportunities for TFG. This position will focus exclusively on expansion of Agent network, as well increasing the sales revenue of the Agents Programme.   Overall Job Description - Relationship building of current agents for further development and growth - To establish new agents network in Kinshasa - Find different ways to expand agents network and assist business development manager to form effective strategies, which includes agents presentation, training, support materials, bonus and incentive structure, competitive analysis, outdoor meetings, etc. - Maintain regular communications and provide regular feedback to agents - Identify issues and areas where improvement is required to increase overall performance of the Agents Prgoramme - Must always stay Top-of-Mind with assigned clients - To maintain reports provided by Business Development Manager and provide feedback as established - Generate Leads

We constantly strive to attract confident, talented individuals with a winning attitude to join our successful sales department.This highly specialised role will involve the sale of exciting new property investments to our highly qualified database of subscribers.

Job Summary: A Spa Therapist is a professional who is trained to provide a range of beauty and wellness treatments to clients visiting a spa. Their job is to ensure that clients leave the spa feeling relaxed, rejuvenated, and satisfied. The job description of a Spa Therapist may vary slightly depending on the specific spa and its services, but generally includes the following duties: Welcoming clients and guiding them through the spa experience.   Responsibilities: - Conducting consultations with clients to understand their needs and preferences. - Performing a range of spa treatments, such as massages, facials, body wraps, and scrubs. - Recommending and selling spa products to clients. - Maintaining a clean and tidy treatment room and spa environment. - Managing client bookings and ensuring timely service. - Maintaining client records and treatment notes. - Ensuring compliance with health and safety standards. - Continuously updating knowledge and skills through training and development. - Promoting the spa and its services through marketing and advertising activities.

The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business. - Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores. - Answer guest inquiries about hotel services, facilities and hours of operation. - Enter reservations into the computer according to standard operating procedures. - Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross –sell other amenities and facilities when possible. - Reconversion of cancelled reservations. - Communicate and work closely with the Sales Department and Front Office. - Maintain accurate files and reports. - Handle all special reservations, to include V.I.P. reservations, packages and discounts. - Ensure that all e-mail correspondence is answered in a professional manner within the response time frame. - Post no-show revenue daily, if required at property. - Communicate rates and availability to wholesalers. - Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds. - Ensure all guest requirements are properly noted on the booking and communicated with the departments involved - Complete tasks on the daily reservations checklist - Be fully aware of the Hotel’s promotions and offers - Assist with processing travel agent commissions as requested.

- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. - Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menus and other F&B outlets. - Serving in either conference rooms or other F&B outlets if required. - Taking orders from the guests, explaining menu and advising the guest on their decision making. - Liaising with management for advice if required. - Communicating with the kitchen about the orders and being very clear about special wishes of guests. - Consistently upselling of food and beverages and making guests aware of the promotions. - To be aware about the items availabilities. - If necessary preparing orders like drinks and preparing snacks and breads. - Serving at parties and reception if required. - Dealing with the payments and doing closure paperwork if required. - Serving the guests with all F&B requirements during their stay in an attentive and efficient way. - Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest. - Responsible for cleaning tasks during and after service. - Making sure that all the guest areas look immaculate. - Attending departmental meetings if required. - Taking feedback from the guests and notifying management about it. - Sharing ideas for improvement. - Know the software in the F&B outlets to be able to put in the orders. - Ensuring the guests receive what they ordered, guest satisfaction is key at all times.

- Responsible for sourcing of construction materials. - Compiling of Bill of Quantities. - Communicating with suppliers. - Tender evaluations and recommendations. - Issuing of orders - Follow up on deliveries.