Job Listings

As the Director of Guest Experience, you will champion every aspect of the guest journey, curating memorable and personalized experiences in alignment with the luxury and iconic status of the world’s tallest hotel. You will lead the Guest Relations, Ciel Connect, Concierge, and VIP Services teams to ensure emotional connections, thoughtful service, and brand excellence are at the heart of every guest interaction. Key Responsibilities:

As Front Office Manager, you will be the face of Ciel Dubai’s guest arrival and departure experience. You’ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards. Key Responsibilities -

As the Director of Front Office Operations, you will be responsible for leading and orchestrating all aspects of the Front Office division—including Reception, Concierge, Guest Relations, Bell Services, Ciel Connect (telephone operations), Valet, and Rooms Control. Your leadership will ensure exceptional guest experiences that reflect the luxury positioning of the world’s tallest hotel, while optimizing operational efficiency, team performance, and guest satisfaction. Key Responsibilities:

Job Summary: We are seeking a highly motivated and experienced Assistant Director of Housekeeping to join our pre-opening team in Dubai. You will play a pivotal role in supporting the pre-opening, planning, set-up, and execution of all housekeeping operations in preparation for the hotel’s grand opening. This position requires a hands-on leader with exceptional organizational skills and a passion for delivering luxury-level cleanliness, service, and guest satisfaction.

Key Responsibilities: - Assist in developing and executing marketing strategies and campaigns. - Conduct market research, analyze consumer trends, and compile reports. - Prepare various marketing administrative forms, including complimentary forms, entertainment forms, and IT-related...

The Training and Quality Manager plays a critical role in shaping the hotel’s service culture by driving impactful learning initiatives and ensuring operational excellence. In collaboration with operational HODs this position will set-up brand standards, identify service gaps and implement improvement strategies for elevating guest experience. This also includes planning and execution of training programs that support talent development and align with business goals under the guidance of the Group Director of Training and Hotel Managing Director.   - Lead...

  Job Description:   This role will be established to conduct outbound surveys to clients with the intention to provide insights on their experience and determine next steps for further outreach by our Telesales division.    - Every call must be handled in a professional and courteous manner starting with the greeting and continuing through the entire discussion. - Clearly state the purpose of the call and motivate the client to spend a brief time to complete a short survey. - Respond to customer inquiries and resolve when possible or escalate to management when necessary. - Primary goal for prospect survey campaign is to reengage...

The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure a high standard of cleanliness, hygiene, and guest satisfaction throughout the hotel. This role involves leading the housekeeping team, managing resources efficiently, and ensuring compliance with health and safety standards. The Housekeeping Manager works closely with other departments to maintain an impeccable environment that reflects the hotel’s commitment to quality and guest service.   - Supervise, train, and mentor the housekeeping staff, including supervisors, room attendants, and public area...

As an Assistant Housekeeping Manager, you will work closely with the housekeeping team to ensure efficient operations and exceptional service delivery. Your responsibilities will include supervising staff, inspecting rooms and public areas, coordinating tasks, and ensuring adequate inventory levels. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering outstanding housekeeping services in a hospitality environment.   - Assist in overseeing the daily operations of the housekeeping department, including room cleaning, public area...

Job Description: The Laundry Assistant Manager is overseeing the day-to-day operations of the hotel laundry, ensuring the highest quality of linen and uniform care, guest laundry services, and operational efficiency. This role involves supervising staff, managing inventory, maintaining equipment, and ensuring all processes align with hotel standards and hygiene protocols.  

Lead Management & Optimization (Primary Phase)   - Own and manage the end-to-end lead lifecycle: fresh leads, recycled prospects, scoring, and segmentation. - Analyze historical databases and enrich lead data for improved contact and conversion rates. -

  - Manage the flow of leads from CRM into the operation teams - Follow existing processes and help develop new ones aimed at maximizing database monetization - Gather, validate and document business requirements for leads - Identify opportunities to improve lead consumption and conversion -

The Cluster Training and Quality Executive plays an active role in supporting the daily training and quality functions across The First Group Hospitality portfolio. This position is responsible for both coordinating and delivering training sessions, maintaining accurate training records, and supporting quality assurance efforts to uphold brand standards and enhance the guest experience across all properties.   - Coordinate, facilitate, and support various training programs across the cluster, including onboarding, brand standards, service culture, soft skills, and operational...

The Assistant Training and Quality Manager plays a pivotal role in driving learning excellence and service quality across The First Group Hospitality portfolio. This individual supports the planning, coordination, and execution of training and quality assurance initiatives, ensuring alignment with diverse international brand standards and enhancing both team performance and guest satisfaction.   - Assist in the design, coordination, and delivery of engaging training programs, with a special focus on leadership development and performance-based learning. -

  The Commis II is responsible for assisting in the daily operations of the kitchen

Job Description:   We are looking for a detail-oriented Junior Sales Administrator to support our sales team. Responsibilities include maintaining sales records, processing orders, handling customer inquiries, and providing administrative support.   Key Responsibilities: - Assist with daily sales administrative tasks. - Maintain and update customer databases. - Process and follow up on sales orders. - Handle customer inquiries and resolve issues. - Prepare and distribute sales reports. - Perform general office duties.  

Job Summary: The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.   Key...

- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. - Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menus and other F&B outlets. - Serving in either conference rooms or other F&B outlets if required. -

We are looking for an ambitious Junior Accountant to provide support to the main business division of the finance department. The role will include assistance with day to day transactional processing in to the key systems operated by the company, along with ad hoc reporting requirements.   - Prepare weekly/monthly Balance Sheet reconciliations and ensure timely follow up on unallocated/unreconciled items. - Provide processing support to the accounts receivable and accounts payable staff. - Ensure that Delegations of Authority are being followed for cash...

Pre-Opening Phase: - Collaborate with the pre-opening team to develop and implement the sales strategy for the hotel, ensuring alignment with brand positioning and market expectations. - Build and lead a high-performing sales team that will drive revenue and create lasting business relationships. - Develop the hotel’s pricing strategy, including group, transient, and corporate business, ensuring maximum profitability. -