Job Listings

- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. - Keep track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menus and other F&B outlets. - Serve in either conference rooms or other F&B outlets if required. - Take orders from the guests, explaining menu and advising the guest on their decision making. - Liaise with management for advice if required. - Communicate with the kitchen about the orders and being very clear about special wishes of guests. - Consistently upsell of food and beverages and making guests aware of the promotions. - Be aware about the items availabilities. - If necessary prepare orders like drinks and preparing snacks and breads. - Serve at parties and reception if required. - Deal with the payments and doing closure paperwork if required. - Serve the guests with all F&B requirements during their stay in an attentive and efficient way. - Take reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest. - Responsible for cleaning tasks during and after service. - Make sure that all the guest areas look immaculate. - Attend departmental meetings if required. - Take feedback from the guests and notifying management about it. - Share ideas for improvement. - Ensure the guests receive what they ordered, guest satisfaction is key at all times.

We are looking for a Hostess to join our team and be the first point of contact for our guests. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.   JOB DUTIES - Welcome guests to the venue - Provide accurate wait times and monitor waiting lists - Manage reservations - Escort customers to assigned dining or bar areas - Provide menus and announce Waiter/Waitress’s name - Greet customers upon their departure - Coordinate with wait staff about available seating options - Maintain a clean reception area - Cater to guests who require extra attention (e.g. children, elderly) - Answer incoming calls and address customers’ queries - Assist wait staff as needed

- The primary responsibility of this role is to structure/align the Front Office Department policies and procedures to deliver good customer service. - Under the direction of the Front Office Manager, and in full support and alignment with Direct reports of Duty Managers, Supervisors, is responsible for directly managing a team of 40+ colleagues in order to deliver the highest level of service to all guests, support the Guest experience team in day to day operation and will be responsible to take responsible of managing the department in the absence of the Department Head. - Overseeing the Front Desk, Telephone Operators, Concierge, and Club Lounge operations, Police Reporters the Assistant Front Office Manager must ensure that proactive action is taken to ensure the needs of all guests are met and that additional measures are taken to create lasting experiences. Particular attention must be given to the implementation and delivery of the brand standards, recognition VIP guests, Wyndham Rewards Members. - In the Role of Assistant Front Office Manager, you will required to work closely with all interacting department exist between sections and to ensure all Front Office operations run in an efficient and effective manner.    

The First Group is seeking an enthusiastic and eager to learn marketing manager to oversee and implement marketing automation, omni-channel marketing and the customer lifecycles journeys across the group.  The CRM manager will be responsible for the day-to-day coordination and execution of all direct customer communications and automations across different channels (email, web, SMS, WhatsApp/IM, survey etc.).  They will be assisting in implementation of initiatives to meet company KPI’s of maximizing customer engagement, increasing customer retention and improving overall customer satisfaction.  CRM - Execute and coordinate customer lifecycle communication strategies and campaigns across current channels to drive customer engagement and retention. - This includes mapping the customer journey, set-up of workflows on CRM, coordination and implementation of digital creatives, customer segmentation, reporting and optimization to meet business requirements. - Assisting with the design and execution of communication frameworks, campaign analysis, a/b testing, data analysis and Visualization digital optimization and promotional campaign strategies to push a client further down the sales funnel. - Perform customer segmentation to maximize conversions across various engagement campaigns. - Be involved in the development of predictive and regressive models and scoring capabilities as well. - Define and supervise data connectivity and governance processes. Marketing Automation / Direct Marketing - Support all business verticals in campaign management across all available channels that include Email and Omnichannel Marketing, Corporate Websites and partnership programs. - Execution of digital content delivery corresponding to a campaign that includes email campaign design and set-up, surveys, promotional flyers, digital brochures, website content, copywriting and graphic / video elements. This includes delivering relevant content, brand-compliant templates with impactful call to actions. - Assisting with the coordination of week/monthly/annual product communication calendars. - Implement A/B testing of various content and creative deliverable to create optimization and enhancement opportunities. - Maintain high profile subscriber lists and launch programs to grow these segments. Research and Analysis - Market research on latest design best practices and trends that correspond to the brand and campaign requirements. - Collaborate with various internal and external teams on targeted marketing activity to support stakeholders’ campaign requirements. - Measure and report performance of all its digital marketing campaigns and assess against goals (ROI and KPIs). - Perform extensive on-going campaign analysis to find growth opportunities.

- Promote The First Group to visitors in shopping complexes, hotels and airport terminals. - 6 hour shifts, 6 days per week - Demonstrate benefits of Property ownership in Dubai and invite clients for exciting office tours. - Generate contact details of potential clients. - Range – Salary + Industry leading commission + Attractive cash bonus awards.

- Screen resumes and application forms. - Schedule and confirm interviews with candidates. - Follow up with candidates to attend interviews in scheduled date, time and venue. - Assessing applicants' knowledge, skills, and experience to best suit open positions. - Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule. - Collaborating with department managers to compile a consistent list of requirements. - Assist with the Visa Application process. - Design creative sourcing strategy and build strong pipelines for specific roles. The internship is for 6 months (full time)

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.   KEY RESPONSIBILITES - Supervise the implementation of housekeeping standards and procedures in relation to: - Bedroom service - Bathroom service - Valet service - Cleaning service - Linen maintenance Recommended changes to these standards and training needs on an ongoing basis. - Maintain a current and thorough knowledge of all housekeeping systems. - Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’. - Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly. - Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules. - Open and close the shift and ensure effective shift hand over. - Prioritise arrival rooms. - Liaise with Front Office for guest and hotel requirements. - Ensure guest valet is processed and delivered in a timely manner. - Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) - Manage all special requests made by guests - Ensure consistency within the department - Manage lost property for the hotel

  - Manage all internal business card requests - Manage translation requests with internal stakeholders and vendors - End-to-end management to ensure Marketing payments are made in a timely manner - Manage onboarding vendors to TFG’s vendor list - Manage contracts/contract renewals - Voucher management and complimentary forms for TFG’s Hotel Management Company - Project management and coordination to ensure Marketing requests are delivered on time

- Ensures exceptional personalized service to our VIP-FCP (First Collection Person) guests. - Reviews guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers. - Runs operational audits and checks on Front desk, housekeeping, F&B on service, time, quality and up selling monthly with feedback on how to train and gain consistency. - Checks guests in and out, Handles and takes reservations, Handles guest’s special requests and customer complaints during shift when required. - Works on a shift rotation to ensure all shifts are covered within the Hotel. - Investigates and handles complaints, disturbances, emergencies, etc. during shift. - Attends and contributes to daily meetings to maintain favourable working relationships among team players and promote maximum morale, productivity, and efficiency. - Thinks outside of the box with regards to ‘wowing the guests’. - Trains all relevant team players on the various online platforms, systems and equipment. - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Maintains strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. - Intervenes in any guest/team player situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and team player well-being is preserved. - Ensures that regular on-going communication is happening with team players to create awareness of TFC programs and communicate expectations, recognizes performance, and produces desired results. - Provides services that are above and beyond for guest satisfaction and retention. - Courtesy calls to new guest arrivals for loyalty members and VIP’s. - Reviews personalised amenities for each guest based on the data that we have for each guest. All amenities to be a wow for the guests. - Supports the operation in their peak periods. Breakfast time / check out time and heavy event periods. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Participates in the development and implementation of corrective action plans to improve guest satisfaction and brand compliance. - Brand audit to be conducted for front of house areas as requested by line manager. - Runs Guest reviews meetings alongside the Front Office Manager to ensure that the action plans are completed and followed up during the month for immediately change. - Reports trends and patterns of operations / brand concerns and improvements to Front Office Manager with regards to areas of concern/improvement. - A key driver in the upselling program, a mentor and coach for the line team players.   Finance - Works collaboratively with FOM in preparing the expenses budget, and ensures that there are measures in place to manage each expense in line with our budget through efficiency in operation. - Ensures vacation, Public Holidays and lieu days are used to the needs of the business. - Ensures that the payroll is submitted to HR on the agreed date.

Guest Relations Agent provides professional and customer focused service to our guests, has great interpersonal skills and engaging personality. Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, oversees social media platforms.   KEY RESPONSIBILITIES - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee and coordinate all arrivals and departures of special guests (VIPs). - Coordinate and manage communication between guests and staff . - Promote all amenities, conveniences and programs offered.

The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation.   KEY RESPONSIBILITIES - Ensure company brand standards, policies and procedures are always adhered to. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Provide customers a positive first and last impression and maintain it at all times. - Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. - Provide the team with necessary training and support. - Bookkeeping duties, such as balancing accounts (credit limit). - Must be friendly and outgoing, and possess excellent communication and problem-solving skills. - Always ensure outstanding customer care. - Respond to telephone and inquiries regarding reservations, hotel information and guest concerns. - Use suggestive selling techniques to sell room nights, increase occupancy and revenue. - Adhere to company credit limit policies. - Allocate rooms to expected arrivals after checking the guest preferences and special requests. - Build strong relationships and liaise with all other department’s especially housekeeping, reservation etc. - Cross check all billing instructions are correctly updated. - Ensure Front Office log book / checklist is always updated and actioned upon. - Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers. - Assist all departments in servicing the guests during high volume periods. - Take responsibility in the absence of the Duty Manager/Front Office Manager.

Joining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive ‘can do’ attitude and will be responsible for delivering an exceptional customer service experience to all our guests.   - Greet and welcome all guests approaching the Front Desk in accordance with TRYP by Wyndham standards. - Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks. - Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. - Review Front Office logs, Trace File and Credit Limit daily. - Handle cashiering duties. - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. - Coordinate with Front Office Supervisor in performing daily task or during the shift. - Have knowledge of emergency procedures and assist as needed. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Maintain and market promotions and guest programs.

- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. - Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menus and other F&B outlets. - Serving in either conference rooms or other F&B outlets if required. - Taking orders from the guests, explaining menu and advising the guest on their decision making. - Liaising with management for advice if required. - Communicating with the kitchen about the orders and being very clear about special wishes of guests. - Consistently upselling of food and beverages and making guests aware of the promotions. - To be aware about the items availabilities. - If necessary preparing orders like drinks and preparing snacks and breads. - Serving at parties and reception if required. - Dealing with the payments and doing closure paperwork if required. - Serving the guests with all F&B requirements during their stay in an attentive and efficient way. - Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest. - Responsible for cleaning tasks during and after service. - Making sure that all the guest areas look immaculate. - Attending departmental meetings if required. - Taking feedback from the guests and notifying management about it. - Sharing ideas for improvement. - Know the software in the F&B outlets to be able to put in the orders. - Ensuring the guests receive what they ordered, guest satisfaction is key at all times.

We constantly strive to attract confident, talented individuals with a winning attitude to join our successful sales department. We require Arabic/French and English speakers. This highly specialised role will involve the sale of exciting new property investments to our highly qualified database of subscribers.

Joining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive ‘can do’ attitude and will be responsible for delivering an exceptional customer service experience to all our guests.   - Greet and welcome all guests approaching the Front Desk in accordance with TRYP by Wyndham standards. - Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks. - Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. - Review Front Office logs, Trace File and Credit Limit daily. - Handle cashiering duties. - Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. - Coordinate with Front Office Supervisor in performing daily task or during the shift. - Have knowledge of emergency procedures and assist as needed. - Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. - Maintain and market promotions and guest programs.

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.   JOB DUTIES - Welcome guests to the venue - Provide accurate wait times and monitor waiting lists - Manage reservations - Escort customers to assigned dining or bar areas - Provide menus and announce Waiter/Waitress’s name - Greet customers upon their departure - Coordinate with wait staff about available seating options - Maintain a clean reception area - Cater to guests who require extra attention (e.g. children, elderly) - Answer incoming calls and address customers’ queries - Assist wait staff as needed

  - Working with the Marketing team on implementing strategies to maintain the company's public image. - Managing the communications between the agency and team Writing and distributing detailed press releases, promotional social media posts, and fact sheets. - Cultivating strong relationships with media outlets and journalists to ensure efficient communication and maximum coverage. - Coordinating interview requests. - Working with the marketing team to plan and implement campaigns aimed at increasing brand awareness. - Analyzing the outcome of public relations campaigns and reporting the findings to management. - Maintaining an up-to-date press list of journalists, influencers, and other members of the media.

  - Plan and organize promotional presentations; and updating calendars. - Prepare marketing reports by collecting, analyzing, and summarizing sales data. - Keep promotional materials ready by coordinating requirements with graphics department. - Accomplish organization goals by accepting ownership for accomplishing new and different requests. - Explore opportunities to add value to job accomplishments.

  - Execute a results-driven social media strategy. - Develop and curate engaging content for social media platforms. - Assist in the creation and editing of written, video, and photo content. - Attend events and produce live social media content. - Maintain unified brand voice across different social media channels. - Collaborate with marketing team to create a social media calendar. - Monitor social media channels for industry trends. - Interact with users and respond to social media messages, inquiries, and comments. - Review analytics and create reports on key metrics. - Assist in the development and management of social media marketing and influencer marketing strategy.

We are looking to hire confident, talented individuals with experience in Telesales to join our winning team. We require Arabic speakers with good command of both written and verbal english. This highly specialised role will involve the sale of exciting new property investments to our highly qualified database of subscribers. This is a telephone based job, in our ‘state of the art’ Dubai head office. The majority of leads will be inbound responses to our database marketing campaigns, so there will be little or NO COLD CALLING REQUIRED.