Job Listings

As the Assistant Front Office Manager, you will support the day-to-day management of Front Office operations, ensuring a seamless guest experience while maintaining high standards of service delivery. In this leadership role, you will oversee guest arrivals and departures, manage team performance, and serve as a key contact for VIPs, escalated guest concerns, and interdepartmental coordination. Key Responsibilities:

As the Director of Guest Experience, you will champion every aspect of the guest journey, curating memorable and personalized experiences in alignment with the luxury and iconic status of the world’s tallest hotel. You will lead the Guest Relations, Ciel Connect, Concierge, and VIP Services teams to ensure emotional connections, thoughtful service, and brand excellence are at the heart of every guest interaction. Key Responsibilities:

As Front Office Manager, you will be the face of Ciel Dubai’s guest arrival and departure experience. You’ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards. Key Responsibilities -

As the Director of Front Office Operations, you will be responsible for leading and orchestrating all aspects of the Front Office division—including Reception, Concierge, Guest Relations, Bell Services, Ciel Connect (telephone operations), Valet, and Rooms Control. Your leadership will ensure exceptional guest experiences that reflect the luxury positioning of the world’s tallest hotel, while optimizing operational efficiency, team performance, and guest satisfaction. Key Responsibilities:

The Training and Quality Manager plays a critical role in shaping the hotel’s service culture by driving impactful learning initiatives and ensuring operational excellence. In collaboration with operational HODs this position will set-up brand standards, identify service gaps and implement improvement strategies for elevating guest experience. This also includes planning and execution of training programs that support talent development and align with business goals under the guidance of the Group Director of Training and Hotel Managing Director.   - Lead...

- Coordinate daily office activities between team members and other internal departments - Handle inbound and outbound calls in a professional and courteous manner - Handle all business correspondence - Meet and greet clients as well as VIP guests and passing visitors - Manage client appointments through bookings and confirmations - Deliver excellent customer service, at all times

  Job Description:   This role will be established to conduct outbound surveys to clients with the intention to provide insights on their experience and determine next steps for further outreach by our Telesales division.    - Every call must be handled in a professional and courteous manner starting with the greeting and continuing through the entire discussion. - Clearly state the purpose of the call and motivate the client to spend a brief time to complete a short survey. - Respond to customer inquiries and resolve when possible or escalate to management when necessary. - Primary goal for prospect survey campaign is to reengage...

Lead Management & Optimization (Primary Phase)   - Own and manage the end-to-end lead lifecycle: fresh leads, recycled prospects, scoring, and segmentation. - Analyze historical databases and enrich lead data for improved contact and conversion rates. -

The Cluster Training and Quality Executive plays an active role in supporting the daily training and quality functions across The First Group Hospitality portfolio. This position is responsible for both coordinating and delivering training sessions, maintaining accurate training records, and supporting quality assurance efforts to uphold brand standards and enhance the guest experience across all properties.   - Coordinate, facilitate, and support various training programs across the cluster, including onboarding, brand standards, service culture, soft skills, and operational...

The Assistant Training and Quality Manager plays a pivotal role in driving learning excellence and service quality across The First Group Hospitality portfolio. This individual supports the planning, coordination, and execution of training and quality assurance initiatives, ensuring alignment with diverse international brand standards and enhancing both team performance and guest satisfaction.   - Assist in the design, coordination, and delivery of engaging training programs, with a special focus on leadership development and performance-based learning. -

Job Description:   We are looking for a detail-oriented Junior Sales Administrator to support our sales team. Responsibilities include maintaining sales records, processing orders, handling customer inquiries, and providing administrative support.   Key Responsibilities: - Assist with daily sales administrative tasks. - Maintain and update customer databases. - Process and follow up on sales orders. - Handle customer inquiries and resolve issues. - Prepare and distribute sales reports. - Perform general office duties.  

Job Summary: The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.   Key...

To perform various administrative tasks to support & coordinate between departments:   - CRM coverage: manage lead creation, tour backing update requests, lead assigning & registration process - Coordinate according to the Roadshow check list & RS policies, ensuring that each task is fulfilled within given time frame - Coordinate the approval process, ensure CRM & Share point are correctly updated with information related to RS forms, customers, tours, sales, bookings & etc. - Filling payment tracker, submitting reports within given time frame - Processing of Agreements and Other related documents & contracts - Purchase requests, submitting receipts &...

Operations Management: - Oversee daily restaurant operations, ensuring smooth and efficient service. - Implement and maintain high-quality service and food standards. - Monitor inventory levels and coordinate with suppliers for timely stock replenishment. - Ensure compliance with health, safety, and hygiene regulations. - Address and resolve customer complaints promptly and professionally. Team...

- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. - Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menus and other F&B outlets. - Serving in either conference rooms or other F&B outlets if required. -

We are looking for a skilled Hostess to take orders and deliver an exceptional experience to our customers.   Job Description - Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment - Introduces customers to the menu and announces daily or seasonal menu specials - Answers questions about menu items, ingredients, and pricing  - Ensures that customers are satisfied...

We are looking for an ambitious Junior Accountant to provide support to the main business division of the finance department. The role will include assistance with day to day transactional processing in to the key systems operated by the company, along with ad hoc reporting requirements.   - Prepare weekly/monthly Balance Sheet reconciliations and ensure timely follow up on unallocated/unreconciled items. - Provide processing support to the accounts receivable and accounts payable staff. - Ensure that Delegations of Authority are being followed for cash...

- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.  - Follow up local authority requirement maintenance plan for kitchen equipment’s. - Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP. -

Job Summary: We are seeking a qualified electrician to join our hotel's maintenance team. The electrician will be responsible for maintaining, installing, and repairing electrical systems, equipment, and fixtures throughout the property. The ideal candidate will have experience working in a similar environment and will possess a thorough understanding of electrical theory and techniques.   Key Responsibilities: -

This position is responsible to maintain all painting related jobs. - Maintain safe working practice in carrying out the required duties and ensure that instructions specified by technical advisor are always carried out in line with WYNDHAM standards and according to professional and safe engineering principles. - Carry out all types of painting work such as application of water base, oil base epoxy paints and top coat paints. - Carry...