Job Listings

BMS Operator is responsible for supervising and controlling the Building Management System. This positon is also responsible for maintaining the HVAC equipment by performing routine inspections, troubleshooting, diagnosing any system related malfunctions in accordance with standard operation and maintenance procedures.    KEY RESPONSIBILITIES - Regularly monitor the operation of the facilities through the combined use of computerized Building Management System (BMS) and by frequent physical inspection. - Identify and correct any operational abnormalities involving temperature, flow, humidity, pressure, emissions, odour, noises, and ventilation to ensure maximum occupant comfort levels and operational efficiency. - Perform preventive maintenance tasks as directed, complete and document repairs as needed in an effective, timely, and efficient manner. - Monitor the critical alarms via the Building Maintenance System, respond and take necessary corrective action to mitigate and restore normal operation in a timely and effective manner. - Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice. - Contribute to guest satisfaction standards by ensuring that technical support services are quickly addressed, and where possible, anticipate, individual needs. - Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion.

The role holder is responsible for providing operational support in executing administrative requirements related to Ministries, MOHRE, Immigration, DHA, Municipalities, and Visa Authorities. The role holder is also responsible for preparing and processing MOHRE and residency visa applications and documents for all employees in compliance with labour and immigration regulations and requirements. - Ensures complete and timely preparation of documents for the purpose of Trade Licenses and permit issuance and renewals. - Liaises with Immigration Department. MOL, Immigration, DHA, Chamber of Commerce, and any other government departments in relation to Trade. Licenses/Labour and Immigration requirements setting up new legal entities. - Provides proactive and advance notification to the Division/Business Unit/Department about any changes in government rules & regulations. - Prepares applications using government portals and systems and coordinates necessary documentation on behalf of company personnel to facilitate visa-related matters. - Government portals system knowledge typing and processing applications such as Tasheel (MOHRE), Immigration, DHA, Dubai Pension, and ICA. - Maintains and tracks records of personnel and commercial/registration-related documents for subsequent use. - Visiting the different Government Departments - Immigration, Ministry of Labour, Tasheel, Amer Services, Airports, Tadbeer Centre etc. to complete the task on time. - Validate the documents before submission to the concerned department. - Submission of the relevant documents and getting the approval done. - Using the head of the dept. contacts were required to complete the task smoothly. - Bills submission to Supervisor and handle the petty cash promptly.

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.   KEY RESPONSIBILITES - Supervise the implementation of housekeeping standards and procedures in relation to: - Bedroom service - Bathroom service - Valet service - Cleaning service - Linen maintenance Recommended changes to these standards and training needs on an ongoing basis. - Maintain a current and thorough knowledge of all housekeeping systems. - Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’. - Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly. - Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules. - Open and close the shift and ensure effective shift hand over. - Prioritise arrival rooms. - Liaise with Front Office for guest and hotel requirements. - Ensure guest valet is processed and delivered in a timely manner. - Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) - Manage all special requests made by guests - Ensure consistency within the department - Manage lost property for the hotel

- Greet clients, inquire into their appointment status, and relay information to the spa therapist. - Prepare treatment rooms by ensuring that all supplies and equipment are available and laid out according to the procedure. - Oversee the cleanliness and sanitization of the premises and ensure that any wasted material is properly disposed of. - Deal with membership inquiries, push membership sales and take and administer bookings. - Assist front desk representatives in handling telephones during busy hours and providing information over the telephone and in person. - Provide spa tours to new or prospective clients and make them aware of the services and facilities offered. - Replenish supplies required for massages, facials, and manicures on a regular basis. - Coordinate efforts to ensure timely and accurate delivery of supplies and equipment. - Distribute linen such as fresh sheets and towels in treatment rooms and assist in laundry duties such as washing and drying towels and aprons. - Sanitize bathrooms, grooming rooms, and wet areas as per the standards set by the spa management. - Instruct clients on where they can change their clothes and assign lockers to them. - Assume responsibility for opening and closing the spa at designated times. - Process payments for services rendered and ensure that bookkeeping activities are performed to manage cash and credit card transactions.

Job Summary: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation.   KEY RESPONSIBILITIES - Ensure company brand standards, policies and procedures are always adhered to. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Provide customers a positive first and last impression and maintain it at all times. - Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. - Provide the team with necessary training and support. - Bookkeeping duties, such as balancing accounts (credit limit). - Must be friendly and outgoing, and possess excellent communication and problem-solving skills. - Always ensure outstanding customer care. - Respond to telephone and inquiries regarding reservations, hotel information and guest concerns. - Use suggestive selling techniques to sell room nights, increase occupancy and revenue. - Adhere to company credit limit policies. - Allocate rooms to expected arrivals after checking the guest preferences and special requests. - Build strong relationships and liaise with all other department’s especially housekeeping, reservation etc. - Cross check all billing instructions are correctly updated. - Ensure Front Office log book / checklist is always updated and actioned upon. - Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers. - Assist all departments in servicing the guests during high volume periods. - Take responsibility in the absence of the Duty Manager/Front Office Manager.

This Job will be based in Senegal The Primary purpose of this position is to establish and manage agents’ network in given area to generate qualified leads and business opportunities for TFG. This position will focus exclusively on expansion of Agent network, as well increasing the sales revenue of the Agents Programme.   Overall Job Description - Relationship building of current agents for further development and growth - To establish new agents network - Find different ways to expand agents network and assist business development manager to form effective strategies, which includes agents presentation, training, support materials, bonus and incentive structure, competitive analysis, outdoor meetings, etc. - Maintain regular communications and provide regular feedback to agents - Identify issues and areas where improvement is required to increase overall performance of the Agents Prgoramme - Must always stay Top-of-Mind with assigned clients - To maintain reports provided by Business Development Manager and provide feedback as established - Generate Leads

This Job will be based in Congo   The Primary purpose of this position is to establish and manage agents’ network in given area to generate qualified leads and business opportunities for TFG. This position will focus exclusively on expansion of Agent network, as well increasing the sales revenue of the Agents Programme.   Overall Job Description - Relationship building of current agents for further development and growth - To establish new agents network - Find different ways to expand agents network and assist business development manager to form effective strategies, which includes agents presentation, training, support materials, bonus and incentive structure, competitive analysis, outdoor meetings, etc. - Maintain regular communications and provide regular feedback to agents - Identify issues and areas where improvement is required to increase overall performance of the Agents Prgoramme - Must always stay Top-of-Mind with assigned clients - To maintain reports provided by Business Development Manager and provide feedback as established - Generate Leads

This Job will be based in Cameroon The Primary purpose of this position is to establish and manage agents’ network in given area to generate qualified leads and business opportunities for TFG. This position will focus exclusively on expansion of Agent network, as well increasing the sales revenue of the Agents Programme.   Overall Job Description - Relationship building of current agents for further development and growth - To establish new agents network - Find different ways to expand agents network and assist business development manager to form effective strategies, which includes agents presentation, training, support materials, bonus and incentive structure, competitive analysis, outdoor meetings, etc. - Maintain regular communications and provide regular feedback to agents - Identify issues and areas where improvement is required to increase overall performance of the Agents Prgoramme - Must always stay Top-of-Mind with assigned clients - To maintain reports provided by Business Development Manager and provide feedback as established - Generate Leads

Responsibilities: - Review the daily production sheets with Demi or Chefs de Partie or Sous Chef when the first is not present - Prepare, and when required, delegate the production of the necessary food items in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guests service. - Actively participate in training of culinary skills to junior talents. - Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met. - Keep work station clean and organized including, but not limited to, fridges, freezers, counter tops and stove tops - Ensure that station opening and closing procedures are carried out according to the standards. - Keep over-production and food waste to a minimum, ensure proper rotation, labelling and storing of food in order to reduce food cost expenses. - Ensure FIFO is practiced. - Operate all kitchen equipment and conduct them with safety in mind at all times - Ensure that all the food products are handled, stored, prepared and labelled properly and served safely in accordance with hotel and government food safety guidelines. - Report any and all deficiencies in kitchen equipment functionality and quality of food products to Chefs de Partie or Sous Chef in a timely fashion. - Compliance with all safety regulations of assigned tasks - Ensure a clean and safe working environment with active participation in the hotel health and safety program. - Adhere to all environment policies and programs as required. - Make sure to log all information in the kitchen log book. - Briefing with talents on new happenings and follow up. - Cleaning schedule to follow. - Always do the line check. - Ensure full liaison with other members of the section and the kitchen team. - Strong communication with Chefs de Partie of the section. - Key relationship with all chefs and colleagues. - Daily data collection and reporting of issues as they arise. - Vegetables, dried goods and other food related items to be stored properly. - Understand and apply the principles of HACCP program.

Responsibilities: - Review the daily production sheets with Demi or Chefs de Partie or Sous Chef when the first is not present - Prepare, and when required, delegate the production of the necessary food items in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guests service. - Actively participate in training of culinary skills to junior talents. - Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met. - Keep work station clean and organized including, but not limited to, fridges, freezers, counter tops and stove tops - Ensure that station opening and closing procedures are carried out according to the standards. - Keep over-production and food waste to a minimum, ensure proper rotation, labelling and storing of food in order to reduce food cost expenses. - Ensure FIFO is practiced. - Operate all kitchen equipment and conduct them with safety in mind at all times - Ensure that all the food products are handled, stored, prepared and labelled properly and served safely in accordance with hotel and government food safety guidelines. - Report any and all deficiencies in kitchen equipment functionality and quality of food products to Chefs de Partie or Sous Chef in a timely fashion. - Compliance with all safety regulations of assigned tasks - Ensure a clean and safe working environment with active participation in the hotel health and safety program. - Adhere to all environment policies and programs as required. - Make sure to log all information in the kitchen log book. - Briefing with talents on new happenings and follow up. - Cleaning schedule to follow. - Always do the line check. - Ensure full liaison with other members of the section and the kitchen team. - Strong communication with Chefs de Partie of the section. - Key relationship with all chefs and colleagues. - Daily data collection and reporting of issues as they arise. - Vegetables, dried goods and other food related items to be stored properly. - Understand and apply the principles of HACCP program.

- Responsible for doing all preparations for the service, like preparing table planning and menu’s. - Ensure all menus and are clean and ready for operation on floors. - Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use. - Making sure to work with clean equipment and surfaces. - To ensure that Micros is correctly set-up according to the meal period. - Ensure to be fully aware about the promotions and discounts. - Ensure daily emails and serVeme reservation have been checked. - Making sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly. - To prepare the table plans according to reservation sheets. - Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen. - Taking orders and giving information to guests if required and clearly communicating this to colleagues. - Record guest preference and record in guest history folio. - Communicating with the chef or kitchen for any special request, dietary requirements or restriction from the guests. - During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers. - If necessary preparing orders like drinks and preparing snacks, bread. - Responsible for cleaning tasks during and after service. - Attend departmental meetings if required. - Check with managers or coordinator for any large party reservations. - Ensure package forecast for HB, BB and FB are printed every day. - To wish “Farewell” to all guests, encouraging repeat customers.

Responsibilities - Project management and coordination to ensure Performance Marketing requests are delivered on time - Learn and manage performance marketing on Metasearches (Trivago, TripAdvisor, etc…), Google, Facebook, Yandex, Yahoo and more - Manage paid media payments with the account’s teams - Create content for campaigns by working with copywriter and designer - Manage Marketing project trackers to ensure all tasks are tracked and updated - Assist Digital Marketing team with new initiatives

  The Accountant – Accounts Payable role will primarily be responsible for; - Mainly in Accounts Payable function - Ensuring that VAT compliance is maintained and the company is not exposed to any risk - Ensuring timely payments of vendor invoices, while managing working capital - Adhering to a strict month end deadline, with accuracy and completeness of all duties - Enforcing the controls and absolute accuracy of the petty cash function - Ensuring Accounts Payable reconciliations are performed on a weekly and monthly basis - Vendor account reconciliations to identify and investigate anomalies. - Introducing a comprehensive document management system - Ensuring that the Delegated Authorities are followed before payments are made - Recording to the correct ledger/cost centre is maintained with absolute accuracy - Maintaining and developing relationships with existing and new suppliers - Working alongside the Financial Controller to continually improve the internal controls in the Requisition to Payment cycle - Working with the key Department procurement staff, Cost Accountants and Head of Departments to ensure cost control - Maximising the potential of the new AX Dynamics ERP system to assist with system-based controls, processes and reporting - Ad hoc projects at the request of the Financial Controller or Departmental Heads to improve efficiency, accuracy and reporting

- Perform all necessary tasks to service beverages in the outlet according to the standard of the hotel. - Provides quality beverages, whole bean and food products consistently for all guests by adhering to all recipes and presentation standards. Follows health, safety and sanitation guidelines for all the products. - Receive and process payments. - Achieve total guest satisfaction and organizational profitability through effective utilization of all resources. - Work towards the timely set up of the outlet areas and the completion of all mise en place work in line with the opening hours. - Delight the guests by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue. - Keep the supplies and stock upto requirements. Prepare store requisitions. - Extend prompt services to all guests and treat guests and colleagues in a courteous manner. - Ensure all hygiene standards are met and kept within the outlet environment. - Ensure all opening and closing checklists are complied with at all times. - Proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week. - Conduct weekly training sessions on coffee and tea preparation, current and upcoming promotions and up-selling of any F&B products in conjunction with the outlet supervisor. - Attend all F&B menu item related trainings. - Support and provide assistance to other outlets whenever necessary.

  The Accountant – Accounts Payable role will primarily be responsible for; - Mainly in Accounts Payable function - Ensuring that VAT compliance is maintained and the company is not exposed to any risk - Ensuring timely payments of vendor invoices, while managing working capital - Adhering to a strict month end deadline, with accuracy and completeness of all duties - Enforcing the controls and absolute accuracy of the petty cash function - Ensuring Accounts Payable reconciliations are performed on a weekly and monthly basis - Vendor account reconciliations to identify and investigate anomalies - Introducing a comprehensive document management system - Ensuring that the Delegated Authorities are followed before payments are made - Recording to the correct ledger/cost centre is maintained with absolute accuracy - Maintaining and developing relationships with existing and new suppliers - Working alongside the Financial Controller to continually improve the internal controls in the Requisition to Payment cycle - Working with the key Department procurement staff, Cost Accountants and Head of Departments to ensure cost control - Maximising the potential of the new AX Dynamics ERP system to assist with system-based controls, processes and reporting - Ad hoc projects at the request of the Financial Controller or Departmental Heads to improve efficiency, accuracy and reporting

The Accountant – Accounts Receivable role will primarily be responsible for; - Handling all guest billing issues and disputes, including credit card initial inquiries and charge backs. - Maintain a healthy communication both with the F&B, Sales and FO to ensure proper handling of daily backups of customers. - To guarantee proper handling of the filing system in place according to policies and procedures. - Any additional tasks coordinated by the Director of Finance / Financial Controller. - Prepare account billings promptly and accurately with required supporting documentation. - Maintain up-to-date files for all outstanding accounts. - Respond promptly to guest queries and account disputes, including credit card initial inquiries and charge - Assist the credit manager or accounting manager’s designate in the completion of the Accounts Receivable Officer duties - Assist the Credit Manager in the performance of his/her own duties as requested - Communicate promptly with the Credit Manager on any discrepancies in billing. - Perform any additional duties assigned to you.

- Ensures exceptional personalized service to our VIP-FCP (First Collection Person) guests. - Reviews guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers. - Runs operational audits and checks on Front desk, housekeeping, F&B on service, time, quality and up selling monthly with feedback on how to train and gain consistency. - Checks guests in and out, Handles and takes reservations, Handles guest’s special requests and customer complaints during shift when required. - Works on a shift rotation to ensure all shifts are covered within the Hotel. - Investigates and handles complaints, disturbances, emergencies, etc. during shift. - Attends and contributes to daily meetings to maintain favourable working relationships among team players and promote maximum morale, productivity, and efficiency. - Thinks outside of the box with regards to ‘wowing the guests’. - Trains all relevant team players on the various online platforms, systems and equipment. - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Maintains strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. - Intervenes in any guest/team player situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and team player well-being is preserved. - Ensures that regular on-going communication is happening with team players to create awareness of TFC programs and communicate expectations, recognizes performance, and produces desired results. - Provides services that are above and beyond for guest satisfaction and retention. - Courtesy calls to new guest arrivals for loyalty members and VIP’s. - Reviews personalised amenities for each guest based on the data that we have for each guest. All amenities to be a wow for the guests. - Supports the operation in their peak periods. Breakfast time / check out time and heavy event periods. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Participates in the development and implementation of corrective action plans to improve guest satisfaction and brand compliance. - Brand audit to be conducted for front of house areas as requested by line manager. - Runs Guest reviews meetings alongside the Front Office Manager to ensure that the action plans are completed and followed up during the month for immediately change. - Reports trends and patterns of operations / brand concerns and improvements to Front Office Manager with regards to areas of concern/improvement. - A key driver in the upselling program, a mentor and coach for the line team players.   Finance - Works collaboratively with FOM in preparing the expenses budget, and ensures that there are measures in place to manage each expense in line with our budget through efficiency in operation. - Ensures vacation, Public Holidays and lieu days are used to the needs of the business. - Ensures that the payroll is submitted to HR on the agreed date.

Job Summary: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Front Desk Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Supervisor is responsible for the supervision of the Front Office team and will also assist the Duty Managers in daily front office operations. As the company representative, you will make guests feel amazing, create warmth and strike up conversation.   KEY RESPONSIBILITIES - Ensure company brand standards, policies and procedures are always adhered to. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Provide customers a positive first and last impression and maintain it at all times. - Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. - Provide the team with necessary training and support. - Bookkeeping duties, such as balancing accounts (credit limit). - Must be friendly and outgoing, and possess excellent communication and problem-solving skills. - Always ensure outstanding customer care. - Respond to telephone and inquiries regarding reservations, hotel information and guest concerns. - Use suggestive selling techniques to sell room nights, increase occupancy and revenue. - Adhere to company credit limit policies. - Allocate rooms to expected arrivals after checking the guest preferences and special requests. - Build strong relationships and liaise with all other department’s especially housekeeping, reservation etc. - Cross check all billing instructions are correctly updated. - Ensure Front Office log book / checklist is always updated and actioned upon. - Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers. - Assist all departments in servicing the guests during high volume periods. - Take responsibility in the absence of the Duty Manager/Front Office Manager.

As a Human Resources Administrator, you will be responsible for assisting with various HR functions and providing administrative support to the HR department. Your role will involve managing employee records, coordinating recruitment activities, assisting with employee onboarding and offboarding processes, and ensuring compliance with HR policies and procedures. The ideal candidate should have excellent organizational skills, strong attention to detail, and the ability to handle sensitive and confidential information. - Maintain and update employee records, including personal information, attendance, and performance records. - Coordinate new employee onboarding, conducting orientation sessions, and organizing necessary paperwork. - Assist with employee offboarding, including conducting exit interviews, processing termination paperwork, and updating employee records accordingly. - Support HR initiatives and programs, such as employee engagement surveys, performance management, and training and development activities. - Assist with benefits administration, including enrollment, changes, and inquiries. - Ensure compliance with HR policies and procedures and legal requirements. - Maintain and update HR documents, such as employee handbooks, policies, and procedures manuals. - Respond to employee inquiries and provide guidance on HR-related matters. - Assist with HR reporting and data analysis as required.

As an Assistant Housekeeping Manager, you will work closely with the housekeeping team to ensure efficient operations and exceptional service delivery. Your responsibilities will include supervising staff, inspecting rooms and public areas, coordinating tasks, and ensuring adequate inventory levels. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering outstanding housekeeping services in a hospitality environment.   - Assist in overseeing the daily operations of the housekeeping department, including room cleaning, public area maintenance, laundry, and linen management. - Train, supervise, and motivate the housekeeping staff, ensuring that they are well-versed in cleaning procedures and provide exceptional service to guests. - Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, tidiness, and adherence to established standards. - Coordinate and prioritize housekeeping tasks, ensuring efficient allocation of resources and timely completion of work. - Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, and coordinate with the purchasing department for timely replenishment. - Address guest inquiries, concerns, and requests promptly and professionally, striving to exceed guest expectations and resolve any issues effectively. - Collaborate with other departments, such as Front Office and Maintenance, to ensure smooth operations and timely resolution of maintenance-related issues. - Assist in the development and implementation of housekeeping policies, procedures, and quality standards to meet guest satisfaction and regulatory requirements. - Assist in the recruitment, training, and performance evaluation of housekeeping staff. - Implement and enforce safety and security procedures to ensure the well-being of guests and employees. - Stay updated on industry trends, best practices, and emerging technologies in housekeeping and implement innovative solutions where applicable.