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- Ensures exceptional personalized service to our VIP-FCP (First Collection Person) guests.
- Reviews guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers.
- Runs operational audits and checks on Front desk, housekeeping, F&B on service, time, quality and up selling monthly with feedback on how to train and gain consistency.
- Checks guests in and out, Handles and takes reservations, Handles guest’s special requests and customer complaints during shift when required.
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We are seeking a talented and creative Copywriter to develop compelling content that enhances brand presence, engages audiences, and drives conversions. The ideal candidate should have excellent writing skills, a keen eye for detail, and the ability to adapt their tone and style to different platforms and target audiences
Key Responsibilities
- Write engaging and persuasive content for websites, blogs, social media, advertisements, email campaigns, brochures, and other marketing materials.
- Proofread and edit content to ensure clarity,...
The Finance Executive (AR/Income) is responsible for managing the hotel’s accounts receivable process, ensuring that all revenue is accurately recorded and collected in a timely manner. This role involves overseeing guest and corporate billing, reconciling income accounts, and providing financial reporting to ensure the hotel’s revenue cycle runs smoothly. The Finance Executive plays a key role in maintaining strong cash flow and financial integrity.
Key Responsibilities:
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- Manage social media channels, including Facebook, Instagram and other relevant platforms
- Develop monthly content collection calendar and manage photography bookings with outlets
- Works as part of a team to develop social media monthly content calendars, including scheduling of posts for outlets
- Proposes new ideas and concepts for social media content
- Coordination of the...
The First Group is seeking a dynamic and results-driven Marketing Executive to join our team. This role will be responsible for developing and implementing comprehensive marketing strategies that drive growth and brand awareness. The ideal candidate will have a strong background in marketing with a proven track record in real estate and hospitality, excellent project management skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Develop and execute integrated marketing plans and...
The position of Security Supervisor is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets under the guidance of the Chief Security Officer. S/he assists in coordinating the Security operations of the hotel in line with Wyndham standards to ensure maximum efficiency and guest satisfaction and promotes the desired work culture.
GENERAL REQUIREMENTS:
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Job Description:
The CID Associate will be responsible for maintaining all guests passport & ID database and transfer on timely manner to Database ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner.
Key Responsibilities:
- Greet, check-in,...
We are looking for a courteous and energetic Bellman to join our Front Office team. The ideal candidate will assist guests with their luggage, provide information about the hotel and local area, and ensure a welcoming first impression. Russian-speaking candidates are preferred. Prior experience is not required; we value the right attitude, communication skills, and a guest-first mindset.
Key Responsibilities
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Greet guests...
Job Summary:
The Bellman is responsible for providing exceptional service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.
Job Summary:
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
Key Responsibilities:
- Greet...
As the Chef de Partie, you will be assisting the Senior Chefs to oversee the food preparation of the junior staff under your supervision, ensuring the standard of the recipes and portions in the dishes prepared, with a particular focus on sushi preparation and presentation. You will ensure that proper storage, cooking, reheating, defrosting and labelling procedures of all food items are followed, adhering to all Company and brand standards and the Dubai Municipality Health and Safety requirements. You will make sure the kitchen is clean, well maintained and organized at all times. The Chef de Partie position requires training of junior chefs and always leading by example, so great...
- Monitor and control all Food & Beverage and operational costs across hotel departments.
- Conduct regular inventory checks and ensure accurate stock records in the system.
- Analyze daily, weekly, and monthly consumption reports for food, beverage, and general stores.
- Review and verify receiving reports, purchase requisitions, and supplier invoices.
- Track waste, spoilage, and variances to identify cost leakages and opportunities for savings.
- Assist in menu engineering by providing cost per portion and profitability analysis.
- Ensure proper pricing strategies in POS systems and keep recipe costing up to date.
- Coordinate with the purchasing and kitchen teams to ensure proper inventory management.
- Prepare daily, monthly,...
- Identify and evaluate new suppliers.
- Maintain approved supplier database.
- Obtain and compare quotations.
- Negotiate pricing, terms, and delivery schedules.
- Process purchase requisitions and issue LPOs (Local Purchase Orders).
- Ensure timely ordering and delivery of goods and services.
- Track order status and follow up with suppliers.
- Coordinate with end users to confirm specifications and requirements.
- Monitor and control purchasing costs.
- Assist in budget preparation by providing cost estimates.
- Report price trends and recommend cost-saving opportunities making periodical contracts.
- Maintain proper records of quotations, contracts, and agreements.
- Ensure compliance with...
- Preparation and control of all payroll activities for assigned countries under MENA Region.
- Adhere to payroll timelines and ensure that payroll is processed, and reports are submitted as per monthly timelines.
- Process the end of service settlement of exit employees to settle their dues in accordance with the labor law and company policies.
- Create payroll accruals entries for staff’s benefits like end of service benefits, airfare, leave, benefits and bonus.
- Reconcile payroll accounts on monthly basis.
- Responsible for...
- To report for duty punctually wearing the correct uniform and name badges at all times.
- Organize together with Chef de Partie the shift on his/her section with regard to mise-en-place production and its service.
- Take orders from his/her Chef de Partie and carry them out in the correct manner.
- Collaborate with his/her Chef de Partie to write daily wine, dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of the Executive Chef / Executive Sous Chef in order to achieve the high stock rotation desired in the...
- To report for duty punctually wearing the correct uniform and name badges at all times.
- Organize together with Chef de Partie the shift on his/her section with regard to mise-en-place production and its service.
- Take orders from his/her Chef de Partie and carry them out in the correct manner.
- Collaborate with his/her Chef de Partie to write daily wine, dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of the Executive Chef / Executive Sous Chef in order to achieve the high stock rotation desired in the...
This role is dedicated to driving both Business Setup solutions and Visa services , while delivering exceptional client support. The specialist assists clients through the full spectrum of requirements, whether establishing a company (licensing, registration, and related compliance) or securing residency through property ensuring smooth coordination with internal teams and external authorities.
Acting as the bridge between prospects, clients, and operations, the role combines high-touch client care with commercial responsibility: converting leads into successful outcomes, identifying...
Job Summary:
As a bartender, you will be responsible for providing excellent customer service while preparing and serving beverages to guests in the food and beverage industry. You will work closely with other team members to ensure that all guests have an enjoyable experience and all drinks are prepared to the highest standard.
Key Responsibilities:
- Greet guests and take...
The Housekeeping Order Taker works closely with the Housekeeping Management Team to ensure that the daily operations are run smoothly which helps to achieve departmental goals and exceed guest expectations
- Answer the telephone as per standard, respond promptly to guest requests, log details and communicate requests to relevant colleagues.
- Maintain open communication channels for VIP Arrivals,...
Job Summary:
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
Key Responsibilities:
- Greet...