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To assist in managing the daily operations of the Concierge department across all TFC hotel properties, ensuring exceptional guest service, maximization of revenue through tours and excursions, and seamless coordination with internal departments. The role also includes overseeing VIP treatment for investors and guests, supporting the development of direct sales strategies, and maintaining high service standards.
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Manage daily operational and performance reports.
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The Central Reservations Office serves as a vital part of the sales and commercial team, acting as a key point of contact for guests and internal stakeholders. This role is responsible for leading a team that manages all room and restaurant reservation requests—ensuring accuracy, efficiency, and a premium level of guest service across various communication channels. The primary objective is to drive revenue by optimizing the reservations process and enhancing the guest experience.
The position may support...
The Vice President of Sales will be a dynamic and visionary leader responsible for driving revenue growth, enhancing customer relationships, and elevating the commercial performance of the hospitality group. This role requires a strategic thinker with deep industry knowledge, exceptional leadership skills, a proven track record in hospitality sales and a good understanding of channel distribution.
Key Responsibilities:
- Ability to manage and oversee the Group segment sales operations.
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We are seeking a highly skilled and passionate Sommelier to join our team. In this role, you will be responsible for managing and curating the hotel’s wine and beverage offerings, providing expert wine recommendations, and enhancing the dining experience for guests. As the Sommelier, you will work closely with the kitchen, food and beverage teams, and guests to ensure an exceptional wine service experience, while maintaining high standards in inventory management and wine cellar organization.
Key Responsibilities:
- Curate and...
We are seeking an enthusiastic, personable, and organized Head Hostess to join our team. In this role, you will be responsible for overseeing the guest experience in the hotel’s dining area, ensuring a welcoming, efficient, and high-quality service. You will manage the front-of-house operations, supervise the hosting team, and work closely with the food and beverage staff to provide
Key Responsibilities:
- Greet and welcome guests upon arrival in a friendly and professional manner, ensuring that they feel valued and well taken care...
- Responsible for doing all preparations before and during service, like preparing serving cutlery and bread baskets, making sure to work with clean equipment and surfaces.
- Coordinate the orders in a way that everything goes out to the guests in an efficient and timely matter.
- Have full knowledge of F&B menu items to assist guests and waiting staff where needed.
- Attend all F&B...
Job Summary:
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
Key Responsibilities:
- Greet...
- Coordinate daily office activities between team members and other internal departments
- Handle inbound and outbound calls in a professional and courteous manner
- Handle all business correspondence
- Meet and greet clients as well as VIP guests and passing visitors
- Manage client appointments through bookings and confirmations
- Deliver excellent customer service, at all times
Job Summary:
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
Key Responsibilities:
- Greet...
General
- Ensures cleanliness of all washing up and cleaning machinery and that equipment is in proper working order. Reports faults to his supervisor.
- Learns the fire and safety precautions and in particular those concerning the machinery and equipment used in the dishwashing and kitchen areas. Learns how to operate the kitchen firefighting equipment.
- Uses cleaning materials and chemicals in a proper and economical...
As the Human Resources Business Partner, you will play a pivotal role in driving our people strategy for the world’s tallest hotel. Acting as a strategic advisor and employee champion, you will support departmental leaders in fostering a high-performing, engaged, and inclusive workplace aligned with our brand standards and business objectives.
Key Responsibilities:
The Assistant Security Manager supports the Security Manager in overseeing all aspects of safety and security within the hotel premises. This role ensures that guests, team members, and hotel property are protected through effective security procedures, team supervision, and emergency preparedness.
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Assist the Security Manager in managing the daily operations of the Security Department.
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The Director of Security is responsible for overseeing all aspects of safety and security within the hotel premises, ensuring a safe environment for guests, colleagues, and assets. This role involves developing and implementing security policies, managing the security team, handling emergency procedures, and maintaining compliance with local regulations.
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Develop and implement hotel-wide security and safety strategies, policies, and...
The Stores Associate is responsible for receiving, storing, and issuing goods efficiently and accurately in accordance with hotel policies and procedures. This role ensures that inventory is maintained properly and that requisitions are fulfilled promptly to support smooth hotel operations.
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Receive, inspect, and verify all incoming goods against delivery notes and purchase orders.
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The Receiving Associate is responsible for receiving, inspecting, and verifying all goods delivered to the hotel. This role ensures that items received meet hotel standards, purchase order specifications, and quality expectations. Accuracy in documentation and effective coordination with suppliers, purchasing, and relevant departments are key to success in this role.
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Receive all deliveries for the hotel in accordance with established...
The Chief Accountant is responsible for overseeing the day-to-day operations of the accounting department, ensuring the accuracy and integrity of financial records, and maintaining compliance with all local and international accounting standards. The role supports the Finance leadership by preparing financial reports, managing budgets, and supervising a team of accountants. This role plays a key part in safeguarding the hotel’s assets and ensuring smooth financial operations.
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Supervise daily accounting operations including accounts payable, accounts receivable, general ledger, and cash management.
As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision.
Key Responsibilities
As the Assistant Front Office Manager, you will support the day-to-day management of Front Office operations, ensuring a seamless guest experience while maintaining high standards of service delivery. In this leadership role, you will oversee guest arrivals and departures, manage team performance, and serve as a key contact for VIPs, escalated guest concerns, and interdepartmental coordination.
Key Responsibilities:
As a Guest Service Manager, you will lead the front-of-house operations during your shift, ensuring every guest interaction is handled with professionalism, warmth, and efficiency. You will be the go-to leader for both guests and team members, resolving challenges, managing arrivals and departures, and delivering seamless, luxury service in line with the standards of the world’s tallest hotel.
Key Responsibilities: