Assistant Venue Manager

Located in Barsha Heights, TRYP by Wyndham features 650 modern rooms, from studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a co-working space, a fitness centre, and a spa, while various cafés, restaurants and supermarkets can be found within walking distance. Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests exclusive access to Soluna Restaurants and Beach Club on the Palm Jumeirah. 

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with TRYP by Wyndham.

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

• To assist in providing the highest level of service in the restaurant / outlet in order to meet and exceed our guest expectations, financial targets and colleagues satisfaction.
• To ensure that grooming standards are being met and maintained, demonstrating a professional image for our guests
• To attend all meetings required according to meetings scheduled.
• To monitor the Total Training Concept and employee development in order to promote a climate of enthusiasm and encouragement.
• To report and follow up all maintenance defaults effecting efficient and professional delivery of service.
• To ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience.
• To communicate with kitchen chef regarding menu of the day, specials, surprises in order to share this information in the pre-service briefing.
• To ensure that mise en place positioning is completed accurately and monitored to ensure that appropriate stocks are available.
• To prepare table plans according to reservations and to ensure that tables are constantly cleared and reset according to the reservation plan.
• To meet and greet guests in a professional and efficient manner.
• To take guest food and beverage requirements, ensuring efficiency and accuracy in service delivery.
• To prepare and present accurate bills.
• To wish “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat customer.
• To prepare the rosters on a weekly basis.
• To complete attendance records for payroll purposes.
• To conduct departmental orientation for all new team members.
• To carry out annual appraisals on all team members.
• To liaise with the Training Dept on departmental training needs.
• Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
• Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
• Ensure the administration of the 3-month/6-month review process along with the outlet Manager and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
• Ensure all the outlet par level are set and followed.
• Ensure the beverage inventory have done on timely manner and justification has to be done whenever it needed along with the bar in-charge/outlet Manager.
• Ensure the beverage cost are according to the budget/forecast.

• A minimum of 2+ years of experience in a similar role.
• Can complete simultaneous tasks to the deadline in a high-pressure environment, with the ability to prioritize tasks effectively .
• A flexible, supportive and positive team player.