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The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure a high standard of cleanliness, hygiene, and guest satisfaction throughout the hotel. This role involves leading the housekeeping team, managing resources efficiently, and ensuring compliance with health and safety standards. The Housekeeping Manager works closely with other departments to maintain an impeccable environment that reflects the hotel’s commitment to quality and guest service.
- Supervise, train, and mentor the housekeeping staff, including supervisors, room attendants, and public area...
As an Assistant Housekeeping Manager, you will work closely with the housekeeping team to ensure efficient operations and exceptional service delivery. Your responsibilities will include supervising staff, inspecting rooms and public areas, coordinating tasks, and ensuring adequate inventory levels. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering outstanding housekeeping services in a hospitality environment.
- Assist in overseeing the daily operations of the housekeeping department, including room cleaning, public area...
Job Description:
The Laundry Assistant Manager is overseeing the day-to-day operations of the hotel laundry, ensuring the highest quality of linen and uniform care, guest laundry services, and operational efficiency. This role involves supervising staff, managing inventory, maintaining equipment, and ensuring all processes align with hotel standards and hygiene protocols.
The Housekeeping Coordinator is a vital link between the housekeeping team and other hotel departments, ensuring the seamless operation of the housekeeping department. This role involves coordinating daily housekeeping activities, managing staff schedules, handling guest requests, and maintaining accurate records to support the efficient delivery of services that meet the hotel’s high standards.
- Create and manage daily housekeeping staff schedules, ensuring adequate coverage for guest rooms and public areas. Coordinate...
The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Valet service
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As a Laundry Attendant, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.
Laundry Operations:
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The Laundry Supervisor is responsible for overseeing daily laundry operations to ensure timely, efficient, and high-quality cleaning, pressing, and folding of linens, uniforms, and guest items. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring adherence to hotel standards and health regulations. The Laundry Supervisor works closely with the housekeeping team and other departments to meet operational needs and maintain guest satisfaction.
- Supervise, train, and evaluate laundry...
Key Responsibilities:
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Supervise the daily operations of the uniform room.
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Maintain accurate records of uniform issuance and returns.
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Ensure all uniforms are cleaned, pressed, and in good...
As a Uniform Room/Laundry Attendant, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.
Laundry Operations:
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The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.
KEY RESPONSIBILITES
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom...
The Housekeeping Attendant plays a vital role in maintaining the cleanliness and orderliness of guest rooms and public areas, ensuring a comfortable and pleasant stay for our guests. This position requires strong attention to detail, physical stamina, and a commitment to delivering exceptional cleanliness standards.
- Clean and sanitize assigned guest rooms, including making beds, dusting furniture, vacuuming carpets, and replenishing amenities.
- Ensure that all surfaces, fixtures, and furniture in guest rooms are spotless and free from dust, stains, and...
Lead Management & Optimization (Primary Phase)
- Own and manage the end-to-end lead lifecycle: fresh leads, recycled prospects, scoring, and segmentation.
- Analyze historical databases and enrich lead data for improved contact and conversion rates.
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- Manage the flow of leads from CRM into the operation teams
- Follow existing processes and help develop new ones aimed at maximizing database monetization
- Gather, validate and document business requirements for leads
- Identify opportunities to improve lead consumption and conversion
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The Cluster Training and Quality Executive plays an active role in supporting the daily training and quality functions across The First Group Hospitality portfolio. This position is responsible for both coordinating and delivering training sessions, maintaining accurate training records, and supporting quality assurance efforts to uphold brand standards and enhance the guest experience across all properties.
- Coordinate, facilitate, and support various training programs across the cluster, including onboarding, brand standards, service culture, soft skills, and operational...
The Assistant Training and Quality Manager plays a pivotal role in driving learning excellence and service quality across The First Group Hospitality portfolio. This individual supports the planning, coordination, and execution of training and quality assurance initiatives, ensuring alignment with diverse international brand standards and enhancing both team performance and guest satisfaction.
- Assist in the design, coordination, and delivery of engaging training programs, with a special focus on leadership development and performance-based learning.
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The Commis II is responsible for assisting in the daily operations of the kitchen
Job Description:
We are looking for a detail-oriented Junior Sales Administrator to support our sales team. Responsibilities include maintaining sales records, processing orders, handling customer inquiries, and providing administrative support.
Key Responsibilities:
- Assist with daily sales administrative tasks.
- Maintain and update customer databases.
- Process and follow up on sales orders.
- Handle customer inquiries and resolve issues.
- Prepare and distribute sales reports.
- Perform general office duties.
Job Summary:
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
Key...
We are looking for an ambitious Junior Accountant to provide support to the main business division of the finance department. The role will include assistance with day to day transactional processing in to the key systems operated by the company, along with ad hoc reporting requirements.
- Prepare weekly/monthly Balance Sheet reconciliations and ensure timely follow up on unallocated/unreconciled items.
- Provide processing support to the accounts receivable and accounts payable staff.
- Ensure that Delegations of Authority are being followed for cash...
Pre-Opening Phase:
- Collaborate with the pre-opening team to develop and implement the sales strategy for the hotel, ensuring alignment with brand positioning and market expectations.
- Build and lead a high-performing sales team that will drive revenue and create lasting business relationships.
- Develop the hotel’s pricing strategy, including group, transient, and corporate business, ensuring maximum profitability.
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