About Ciel Dubai Marina, Vignette Collection
Ciel Dubai Marina, Vignette Collection is a lifestyle luxury hotel located in the Dubai Marina district of Dubai, United Arab Emirates. Standing at 377 meters, Ciel is the tallest hotel in the world boasting 1,004 guestrooms featuring floor-to-ceiling panoramic glass windows, eight dining destinations, three outdoor swimming pools including one of the world's highest infinity pools, a luxury spa, and a state-of-the-art gymnasium. Designed by award-winning architects Norr, the skyscraper is a global symbol of modern engineering and luxury. Ciel is strategically located at the gateway to Dubai Marina, offering direct access to key tourist attractions, beaches, retail centres, and transport networks. The property was developed by The First Group, a renowned UAE-based global property investment firm and is part of IHG Hotels & Resorts’ Vignette Collection. Discover more at https://www.vignettecollectionhotels.com/cieldubai.
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision.
Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries.
Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences.
Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery.
Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay.
Ensure accurate handling of guest billing, room charges, and cashiering procedures.
Assist with scheduling, payroll, team performance evaluations, and coaching.
Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned.
Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation.
Act as Manager on Duty when required and handle any escalated guest or operational concerns.
Minimum 4–6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role.
Pre-opening experience is a strong advantage.
Proficient in Opera Cloud and familiar with guest profiling and CRM systems.
Strong leadership and communication skills.
High attention to detail, guest-centric mindset, and problem-solving abilities.
Fluent in English; additional languages are a plus.
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