Job Listings

- Provides a professional, advisory, and executive support to the SVP & VP of F&B in meeting strategic goals. - Performing market research to identify trends. - Gaining knowledge of competitors' marketing initiatives. - Executing the launch of new concepts. - Representing the F&B and forming strategic partnerships with media and overseeing “make us famous” public relations efforts. - Build strategies that optimize customer acquisition throughout the business. - Determine the necessary pace of improvement in marketing performance across a wide range of targets and standards inclusive of setting appropriate timelines and milestones to be exceed. - Identify opportunities that improve the productivity and efficiency of campaigns. - Manage the department’s tracking and data analytic tools. - Brief, research, forecast on budget to develop footfall generating campaigns using data-driven optimization. - Close the feedback loop on remarketing strategies and find customer audiences from internal and external data sources to deliver incremental efficiency in spend and footfall. - Test new advertising propositions, new channels with a goal of optimizing revenues. - Drives training and development within the F&B Marketing team. - Prepares and manages monthly expense forecasts and reports on revenue. - Own budget management across Search, Display, Retargeting, Social any additional new channels focused at driving new customer acquisition. - Work closely with TFG Digital marketing team to optimize our strategy and improve the effectiveness of all marketing channels, paid search, email, direct mail, programmatic media, modelling, forecasting, and analysis. - Producing market leading online content.   - Use data-driven methodology, analysis, and measurement for all campaigns. - Create and manage joint business partnership with TFG’s vendors, media partners and adtech players. - Organizing promotional events.

General   - Ensures cleanliness of all washing up and cleaning machinery and that equipment is in proper working order. Reports faults to his supervisor - Learns the fire and safety precautions and in particular those concerning the machinery and equipment used in the dishwashing and kitchen areas. Learns how to operate the kitchen firefighting equipment - Uses cleaning materials and chemicals in a proper and economical manner - Ensures that through efficient work practices a high standard of cleanliness and hygiene is achieved - Attends training sessions and / or departmental meetings if and when assigned - Performs any other appropriate task if and when given to by his superiors   Dishwashing   - Cleans, washes and dries all items processed through the dishwashing area, using the machinery, equipment and products provided - Returns cleaned items to respective areas - Ensures proper handling of all items, machinery and equipment   Cleaning Kitchen Fixtures and Equipment   - Cleans kitchen including floors and halls as directed - Cleans refrigerators, cupboards, hot plates and other fixtures as directed - Cleans stoves, Bain Marie, storage racks and other equipment after each service                                                                                                                 Refuse Disposal   - Sorts refuse / pigswill into appropriate bins - Takes refuse bins to refuse area for disposal/collection - Cleans refuse bins in refuse area before returning them to the kitchen - Checks refuse for equipment thrown by mistake - Loads garbage truck with refuse if requested - Cleans refuse area as per established schedule

KEY RESPONSIBILITIES - Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. - Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Having an extensive knowledge of the menu’s and other F&B outlets. - Serving in either conference rooms or other F&B outlets if required. - Taking orders from the guests, explaining menu and advising the guest on their decision making. - Liaising with management for advice if required. - Communicating with the kitchen about the orders and being very clear about special wishes of guests. - Consistently upselling of food and beverages and making guests aware of promotions. - To being aware about the items availabilities. (86 items update) - If necessary preparing orders like drinks and preparing snacks, bread. - Serving at parties and reception if required. - Dealing with the payments and doing closure paperwork if required. - Serving the guests with all F&B requirements during their stay in an attentive and efficient way. - Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest. - Responsible for cleaning tasks during and after service. - Making sure that all the guest areas look immaculate. - Attending departmental meetings if required. - Taking feedback from the guests and notifying management about it. - Sharing ideas for improvement. - Knowing the software in the F&B outlets to be able to put in the orders. - Ensuring the guests receive what they ordered, guest satisfaction is key at all times.

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.   KEY RESPONSIBILITES - Supervise the implementation of housekeeping standards and procedures in relation to: - Bedroom service - Bathroom service - Valet service - Cleaning service - Linen maintenance Recommended changes to these standards and training needs on an ongoing basis. - Maintain a current and thorough knowledge of all housekeeping systems. - Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’. - Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly. - Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules. - Open and close the shift and ensure effective shift hand over. - Ensure daily briefing with the team to ensure the team has all the updated and correct information to carry out their duties. - Prioritise arrival rooms. - Liaise with Front Office for guest and hotel requirements. - Ensure guest valet is processed and delivered in a timely manner. - Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories) - Manage all special requests made by guests - Ensure consistency within the department - Manage lost property for the hotel

  The Primary purpose of this position is to establish and manage agents’ network in given area to generate qualified leads and business opportunities for TFG. This position will focus exclusively on expansion of Agent network, as well increasing the sales revenue of the Agents Programme.   Overall Job Description - Relationship building of current agents for further development and growth - To establish new agents network - Find different ways to expand agents network and assist business development manager to form effective strategies, which includes agents presentation, training, support materials, bonus and incentive structure, competitive analysis, outdoor meetings, etc. - Maintain regular communications and provide regular feedback to agents - Identify issues and areas where improvement is required to increase overall performance of the Agents Prgoramme - Must always stay Top-of-Mind with assigned clients - To maintain reports provided by Business Development Manager and provide feedback as established - Generate Leads

- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery. - Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc. - Have an extensive knowledge of the menus and other F&B outlets. - Serving in either conference rooms or other F&B outlets if required. - Taking orders from the guests, explaining menu and advising the guest on their decision making. - Liaising with management for advice if required. - Communicating with the kitchen about the orders and being very clear about special wishes of guests. - Consistently upselling of food and beverages and making guests aware of the promotions. - To be aware about the items availabilities. - If necessary preparing orders like drinks and preparing snacks and breads. - Serving at parties and reception if required. - Dealing with the payments and doing closure paperwork if required. - Serving the guests with all F&B requirements during their stay in an attentive and efficient way. - Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest. - Responsible for cleaning tasks during and after service. - Making sure that all the guest areas look immaculate. - Attending departmental meetings if required. - Taking feedback from the guests and notifying management about it. - Sharing ideas for improvement. - Know the software in the F&B outlets to be able to put in the orders. - Ensuring the guests receive what they ordered, guest satisfaction is key at all times.

The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business. - Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores. - Answer guest inquiries about hotel services, facilities and hours of operation. - Enter reservations into the computer according to standard operating procedures. - Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross –sell other amenities and facilities when possible. - Reconversion of cancelled reservations. - Communicate and work closely with the Sales Department and Front Office. - Maintain accurate files and reports. - Handle all special reservations, to include V.I.P. reservations, packages and discounts. - Ensure that all e-mail correspondence is answered in a professional manner within the response time frame. - Post no-show revenue daily, if required at property. - Communicate rates and availability to wholesalers. - Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds. - Ensure all guest requirements are properly noted on the booking and communicated with the departments involved - Complete tasks on the daily reservations checklist - Be fully aware of the Hotel’s promotions and offers - Assist with processing travel agent commissions as requested.

Under the general direction of the Laundry Supervisor  or delegate and within the limits of established TRYP Hotel policies and procedures, responsible for sorting and washing and Pressing hotel and guest laundry and linen in a timely manner, avoiding idling of machines.  Promotes the desired work.   KEY RESPONSIBILITES   Washing process   - Sorts hotel and guest linen/uniforms for washing. - Ensures timely loading and unloading of machines. - Ensures timely addition of chemicals in proper quantity. - Maintains proper temperature, pressure and water level. - Ensures machines and areas are kept clean and tidy at all time. - Ensures all stains are removed, testing the chemicals before applying on the fabric, else inform the laundry supervisor. - Attends all staff training meetings as when directed by the superiors. - Reports health or safety hazards to the Laundry Supervisor.   Pressing Process   - Sorts hotel and guest linen / uniform for pressing. - Ensures proper temperature and pressure required as per the texture of the textile. - Ensures timely pressing of all items. - Ensures machines and areas are kept in proper working order. - Ensures all garments being pressed are in proper condition, else inform the supervisor, for suitable action to be taken. - Ensure work area is kept clean and tidy all the time. - Ensures broken zippers, missing buttons are replaced by tailor. - Ensures mending is done if necessary. - Attends all staff training meetings as when directed by the superiors - Reports health or safety hazards to the Laundry Manager - Completes all other duties assigned by superiors. - Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. - Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. - Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

- The Security Supervisor is responsible to ensure a safe and secure environment for both the external as well as the internal guest, to protect and safeguard their belongings and all Hotel Assets.  - To have a thorough understanding and knowledge of all hotels related services and products, have the ability to make recommendations to hotel guests. - Speak with others using clear and professional language; prepare and review written documents accurately and completely. - Develop and maintain positive working relationships with others; support team to reach common goals. - Perform all tasks consistently in line with the hotel standards and adhere to all Hotel rules and UAE legal requirements. - Respond to accidents, contact Emergency and Medical Services or administer first aid/CPR as required. - To handle investigation and make unbiased incident report on all claims involving thefts, accidents, injury, property damage, vandalism and trespassing from either guests, visitors or Associates to the Management. - To be alert on potential safety and security hazards in the hotel, suggest remedies and follow up on rectifications. - To conduct daily shift briefing to security officers on all events and special attention that is needed. Also, to train the team to ensure they follow the Hotel policies and Procedures. - Execution of Evacuation and Emergency response plans.

Responsible for the effective transportation of room and F&B linen, colleagues uniforms and guest clothing required to meet the daily operational needs of the department and the guests KEY RESPONSIBILITES   - Reports for duty punctually wearing the correct uniform and name badge at all times. - Ensure the uniform / linen needs of the housekeeping are met. - Ensure collection and delivery of uniform /  linen is done in a timely fashion ensuring the correct handling to avoid damage. - Ensure the uniform needs of the hotel are met. - Ensure collection and delivery of uniforms / linen is done in a timely fashion ensuring the correct handling to avoid damage. - Ensure the guest laundry needs are met. - Ensure collection and delivery of guest clothing is done in a timely fashion ensuring the correct handling to avoid damage. - All operational duties are met on each shift. - All additional operational duties given by Manager are accomplished while on shift. - Contribute in briefings. - Maintain the integrity of the tracking system at all times. - Involved in your training schedule to ensure understanding of job functionality. - Involved in process improvement of the linen room. - To assist laundry department during daily peak periods. - Participate in Housekeeping meetings and make suggestions for improvements to the laundry supervisor / Executive Housekeeper. - Participates in the multi – skilling philosophy of the department. - To respond to changes in the department function as dictated by the Industry, Company and Hotel. - Carries out any other requests by the Housekeeping leaders. - Monitors and tracks uniform issued to new colleagues. - Monitors damage to uniforms and advises the Uniform/Linen supervisor accordingly. - Participates in inventories for uniforms / linen every quarter.

- Coordinate daily office activities between team members and other internal departments - Handle inbound and outbound calls in a professional and courteous manner - Handle all business correspondence - Meet and greet clients as well as VIP guests and passing visitors - Manage client appointments through bookings and confirmations - Deliver excellent customer service, at all times

The First Group is hiring a motivated, resourceful performance marketing expert to join our team.   The candidate will work directly with the digital marketing team to strategize, create, and execute campaigns across Google, Meta, Yahoo, Snapchat, Yandex and other DSP platforms.   Applicants should have a strong level of experience hands-on executing Paid Media Campaigns, a demonstrated writing ability, organizational skills, the ability to work both as part of a team and solo, with creativity to spare.   Candidates should hold a degree background in engineering, technology, data analysis, mathematics, or similar degree with a keen interest in digital marketing. Master’s in digital marketing as a plus.   Responsibilities   - Work closely with key stakeholders to understand business objectives - Create media plans based on business objectives to achieve desired results - Monitor campaigns daily and ensure they are optimized - Provide detailed reports and learnings to stakeholders - Work closely with design and content team to create and execute content in a timely manner - Work closely with web development teams to ensure tracking is implemented as needed - Analyze campaign outcome on ad platforms, Google analytics, CRM and using Power BI dashboards - Manage Metasearch campaigns for hotel brands within The First Group - Identify new channels of advertising to fulfill business goals

Responsibilities - Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests. - Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated. - Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place. - To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period. - Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible. - Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel. - Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately. - Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station. - Perform any tasks related to billing according to hotel standards and cashiering policies if required. - Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager. - Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business. - Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores. - Answer guest inquiries about hotel services, facilities and hours of operation. - Enter reservations into the computer according to standard operating procedures. - Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross –sell other amenities and facilities when possible. - Reconversion of cancelled reservations. - Communicate and work closely with the Sales Department and Front Office. - Maintain accurate files and reports. - Handle all special reservations, to include V.I.P. reservations, packages and discounts. - Ensure that all e-mail correspondence is answered in a professional manner within the response time frame. - Post no-show revenue daily, if required at property. - Communicate rates and availability to wholesalers. - Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds - Ensure all guest requirements are properly noted on the booking and communicated with the departments involved. - Complete tasks on the daily reservations checklist. - Be fully aware of the Hotel’s promotions and offers. - Assist with processing travel agent commissions as requested.

- Accomplishes department objectives by supervising staff, organizing and monitoring work process. - Provides quality service by enforcing quality and guest service standards. - Checks preparations before and during the shift. - Ensures the progress and delivery of tasks and makes sure quality standards are met in doing so. - Maintains staff by selecting, orienting and training employees, developing personal growth opportunities. - Promotes up and cross selling to the team members. - Responds to guest complains and questions in a timely manner. - Evaluates the staffing requirements per shift and also makes decisions when staffing requirements change during the shifts. - Works together with other departments to supervise all tasks to be done in an efficient and timely manner. - Keeps the supplies and stocks upto requirements, including advising the manager on the required materials. - Controls expenses by gathering and scheduling expenditures, monitoring variances, implementing corrective actions. - Works along in the shifts, knowledgeable about all products to answer the questions of both guests and staff. - Works together with the entire F&B management on new ideas and improvements for the department. - Checks bills, table progress, preparations, waiting time for food and drinks to prevent mistakes during the operations. - Supervises the restaurant opening and closing procedures. - Does proper shift handovers to inform colleagues about what happened on the shift and what is important for the rest of the day/week. - Informs the management of any visit of FAM/ VIP guests to the outlets. - Ensures that menus, promotional items are handled properly and replaces damaged or outdated materials. - Is aware of the health and safety requirements for the department and makes the team members aware of those. - At all times keeps good communication with the kitchen about changes, dietary requests, VIPs etc. - Ensures daily briefings and allocations get done and all records kept on file. - Is doing the mid-year and final reviews for the crew and associates. - Ensures all work orders are raised and updated in Aladdin system. - Ensures all staff are following HACCP and Hygiene standards at all times. - Passes on information from management to colleagues and from colleagues to management. - The authority to decide or nominate an award based on performance. - Ensures all the prices in the micros are updated. - Does the micros change form if new icons need to be created. - Trains, motivates and evaluates new and existing staff. - Attends departmental meetings if required. - Ensure the outlet par level are set and followed. - Daily/weekly/monthly inventory happening without fail.

This highly specialised role will involve the Sale and leasing of Apartments within our developments. - Carrying out the day-to-day functions of property leasing, either independently or in conjunction with other leasing Consultants. - Liaising with clients in order to accommodate their rental requirements until such time as the appropriate property is found. Should the client choose to take a property from another realtor, endeavouring to find out the reasons why, in order to improve the quality of The First Groups service. - Following up on all paperwork as necessary and ensuring that accurate and up to date information is available for entry into relevant database programs. - Ensuring an effective working relationship with owners, developers and clients, and briefing your Manager promptly on any significant issues arising from those contacts. - Preparing adequate and complete supporting documentation for submission to the Accounts Division to ensure accurate, timely remittances. Forwarding cheques and necessary documents to landlords and/or real-estate companies for payments received on their behalf. - Ensuring, as far as possible, that complaints and concerns are attended to speedily and satisfactorily. - Lead and manage the leasing team - Liaise with corporate accounts and explore their residential needs. - Coordinate with the property management team potential viewings. - Prepare lease contracts and make sure that all documentation is collected.

Responsibilities: - Conversion of general leads into opportunities. - Assure that the leads are qualified before presenting our products and services. - Daily telephone conversation with potential clients for general market analysis. - Generating new leads through asking for referrals, networking, outsourcing and promotional venues which leads to potential sales. - Booking appointments and meetings between the potential client and the Property Consultants.

- Review the daily production sheets with Demi or Chefs de Partie or Sous Chef when the first is not present. - Prepare, and when required, delegate the production of the necessary food items in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guests service. - Actively participate in training of culinary skills to junior talents. - Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met. - Keep work station clean and organized including, but not limited to, fridges, freezers, counter tops and stove tops. - Ensure that station opening and closing procedures are carried out according to the standards. - Keep over-production and food waste to a minimum, ensure proper rotation, labelling and storing of food in order to reduce food cost expenses. - Ensure FIFO is practiced. - Operate all kitchen equipment and conduct them with safety in mind at all times. - Ensure that all the food products are handled, stored, prepared and labelled properly and served safely in accordance with hotel and government food safety guidelines. - Report any and all deficiencies in kitchen equipment functionality and quality of food products to Chefs de Partie or Sous Chef in a timely fashion. - Compliance with all safety regulations of assigned tasks. - Ensure a clean and safe working environment with active participation in the hotel health and safety program. - Adhere to all environment policies and programs as required. - Make sure to log all information in the kitchen log book. - Briefing with talents on new happenings and follow up. - Cleaning schedule to follow. - Always do the line check. - Ensure full liaison with other members of the section and the kitchen team. - Strong communication with Chefs de Partie of the section. - Key relationship with all chefs and colleagues. - Daily data collection and reporting of issues as they arise. - Vegetables, dried goods and other food related items to be stored properly. - Understand and apply the principles of HACCP program. -  

In conjunction with the Director of Sales and Marketing, this position is responsible for maximising rooms / F&B from a defined account base.  Proactively uncovering new prospects and maximising conversion of business in line with Hotel budgetary goals. This position is considered to be the senior account handler within the Sales structure, and therefore requires a high degree of self-motivation and the ability to work unsupervised using own initiative.   This position is responsible for the management of sales accounts, and is not responsible for the day to day management of the sales team. Representing The First Group Hospitality division, promoting the quality image of the company at every opportunity.   Duties and Responsibilities   Proactively manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.  Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.   Proactively prospecting new accounts for 4 properties including Wyndham Marina, Tryp by Wyndham Barsha Heights, The First Collection JVC and The First Collection Business Bay.   Take personal responsibility to ensure that Opera systems are maintained and that the system is utilized to its full capacity.  Maintain up-to-date activity and rate information for each account. To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Team.   To attend any trade fairs, ensuring that that the quality image of our Hotels is portrayed, and that every opportunity is taken to promote the cluster. To take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotels, to enable empowered decisions in all rate negotiations.   To actively participate in the annual Marketing Planning process as a support for the Director of Sales, and to take responsibility for the compilation of competitor rate and product information, as indicated by the Director of Sales.   Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.    To take responsibility for the compilation and execution of quarterly sales action plans as agreed with Director of Sales.   Communicate any obstacles to completing action plans to DOS.   To arrange and manage familiarization and educational trips in line with business needs.

Main job requirements: • Responsible for day-to-day operations at specific venues • Leading the teams to achieve and exceed daily, weekly, and monthly targets for leads, tours, and sales volume. • Working with all Managers in the hiring, training, and development of the Promotional Executives. • Covering for other Manager’s venues during their absence and collaborating with Managers to reach overall departmental targets. • Responsible for all logistics surrounding the specific promotional venue. • Conducting post-event evaluation & analysis. • Provide reliable forecasting and all sales-related figures, as well as daily/weekly/monthly reporting on promotional venue activities