Chief Steward

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues.

Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com.

The Chief Steward is a key leadership role responsible for overseeing the cleanliness, organization, and efficiency of the stewarding department within a hotel or restaurant. This position involves managing a team of stewards to ensure the cleanliness of all kitchen and dining areas, proper sanitation of equipment and utensils, and efficient handling of dishwashing and waste management processes. The Chief Steward plays a crucial role in maintaining high standards of hygiene and sanitation throughout the establishment.

Key Responsibilities:

• Supervise and coordinate the activities of the stewarding team, including dishwashers, pot washers, and cleaning staff, to ensure the cleanliness and hygiene of all kitchen and dining areas.
• Develop and implement cleaning schedules, procedures, and standards to maintain cleanliness and sanitation in accordance with health and safety regulations.
• Train and mentor stewarding staff on proper cleaning techniques, equipment operation, and safety procedures, ensuring compliance with established protocols.
• Monitor inventory levels of cleaning supplies, chemicals, and equipment, and place orders as needed to ensure sufficient stock levels.
• Inspect kitchen and dining areas regularly to identify areas for improvement and ensure adherence to cleanliness standards.
• Coordinate with kitchen and dining room staff to ensure the timely delivery and removal of dishes, utensils, and equipment during meal periods.
• Oversee the operation of dishwashing machines and equipment, ensuring proper maintenance, cleaning, and sanitization procedures are followed.
• Manage waste disposal and recycling processes, including sorting, compacting, and removal of waste materials in compliance with environmental regulations.
• Maintain a clean and organized stewarding department, including storage areas, equipment rooms, and employee facilities.
• Handle guest inquiries and complaints related to cleanliness and sanitation promptly and professionally, striving to exceed guest expectations.
• Collaborate with other departments, such as food and beverage and housekeeping, to ensure seamless operations and guest satisfaction.
• Uphold a positive attitude and professional demeanor, fostering a collaborative and supportive work environment among stewarding staff.

• Previous experience in a supervisory or management role in the stewarding department of a hotel, restaurant, or catering establishment.

• Multi-outlet experience is required.

• Pre-opening experience is essential.

• Experience in Saudi Arabia is a big plus, especially in a senior position understanding local regulations.

• Strong knowledge of cleaning techniques, sanitation standards, and health and safety regulations.

• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team of stewards.

• Strong organizational and time management skills, with the ability to prioritize tasks and delegate effectively.

• Ability to work effectively under pressure in a fast-paced environment, with a commitment to delivering high-quality service.

• Knowledge of chemical handling and safety procedures, with certification in chemical handling (e.g., COSHH).

• Flexibility to work evenings, weekends, and holidays as required by business needs.

• A commitment to upholding high standards of cleanliness, hygiene, and guest satisfaction.