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Job Post Information* : Posted Date 2 days ago(22/04/2024 11:42)
The Assistant Manager HR & L&D (Learning and Development) plays a vital role in supporting the Human Resources and Training functions within our property. This position requires a blend of HR expertise, training coordination, and organizational skills to ensure the effective development and retention of talent within the hospitality establishment.   Key Responsibilities:   - HR Administration: Assist in various HR administrative tasks including employee onboarding, offboarding, maintaining personnel records, and managing HR databases. - Training Coordination: Develop and implement training programs in alignment with organizational goals and individual career paths. Coordinate training schedules, facilities, and resources necessary for training sessions. - Employee Relations: Address employee queries, concerns, and grievances in a timely and professional manner. Work closely with the HR Manager to ensure compliance with employment laws and regulations. - Learning and Development Initiatives: Identify training needs and gaps within the organization through regular communication with department heads and employees. Develop and update training materials, manuals, and resources to support employee development. - Compliance and Policy Implementation: Ensure adherence to company policies, procedures, and regulatory requirements related to HR and training. Stay updated on relevant labor laws and industry best practices. - Data Analysis and Reporting: Collect, analyze, and report HR metrics and training effectiveness to evaluate the impact of learning initiatives and identify areas for improvement. - Collaboration and Teamwork: Work closely with cross-functional teams including department heads, trainers, and senior management to support organizational objectives and foster a positive work culture. - Professional Development: Stay abreast of trends and developments in HR practices, training methodologies, and hospitality industry standards. Participate in professional development activities to enhance job knowledge and skills.
ID
2024-5362
Location : City
The First Group- KSA
Job Post Information* : Posted Date 21 hours ago(23/04/2024 09:09)
- Installing and configuring computer hardware operating systems and applications; - Monitoring and maintaining computer systems and networks; - Agreeing timescales - Obtaining replacement or specialist components, fixtures or fittings - Checking computer equipment for electrical safety - Maintaining records of software licences - Managing stocks of equipment, consumables and other supplies.
ID
2024-5358
Location : City
The First Group Dubai
Job Post Information* : Posted Date 7 days ago(17/04/2024 10:48)
As the HR Manager for our prestigious resort, you will play a vital role in overseeing all human resources functions to ensure a positive and productive work environment for our employees. You will be responsible for implementing HR strategies, policies, and procedures, fostering a culture of excellence and professionalism. Your expertise in talent acquisition, employee development, and employee relations will be crucial in maintaining a skilled and motivated workforce.   Responsibilities:   - Employee Development and Training:    - Design and implement effective training and development programs aligned with the resort's business goals.    - Identify skill gaps and training needs through performance evaluations and employee feedback.    - Coordinate and facilitate various training sessions, workshops, and leadership development programs.    - Encourage continuous learning and professional growth among employees.   - Performance Management and Appraisal:    - Establish and maintain a robust performance management system to assess employee contributions objectively.    - Collaborate with department managers to set performance goals and expectations for their teams.    - Conduct performance appraisals, provide feedback, and coach managers on performance improvement techniques.    - Recognize and reward exceptional performance and contributions to reinforce a culture of excellence.   - Employee Relations and Engagement:    - Foster a positive work environment that promotes open communication, teamwork, and employee satisfaction.    - Address and resolve employee grievances, conflicts, and disciplinary issues in a fair and timely manner.    - Develop and implement employee engagement initiatives, including surveys, focus groups, and recognition programs.    - Monitor employee morale and proactively identify opportunities to enhance job satisfaction.   - Compensation and Benefits Management:    - Collaborate with the finance team to design competitive compensation and benefits packages.    - Ensure that the resort's salary structure aligns with industry standards and reflects employee performance and market trends.    - Administer employee benefits programs, such as health insurance, retirement plans, and employee assistance programs.    - Conduct salary benchmarking and stay informed about industry compensation trends.   - HR Compliance and Policies:    - Stay updated on relevant employment laws and regulations, ensuring the resort's compliance with legal requirements.    - Develop and maintain HR policies and procedures, communicating changes and updates to employees and management.    - Ensure confidentiality and security of employee records and sensitive HR information.   - Health and Safety:    - Partner with relevant departments to implement and enforce health and safety policies and procedures.    - Conduct regular safety audits and inspections to identify potential hazards and recommend corrective actions.    - Promote a safety-conscious culture and provide training on safety protocols to employees.   - HR Analytics and Reporting:    - Utilize HRIS and other data analytics tools to track and analyse HR metrics, such as turnover, retention, and performance.    - Generate HR reports and insights for management to support data-driven decision-making.    - Identify trends and areas for improvement in HR processes and practices.   As the HR Manager for our resort, you will have a direct impact on creating an exceptional guest experience by fostering a positive work environment and supporting the growth and development of our valued employees.
ID
2024-5357
Location : City
The First Group- KSA
Job Post Information* : Posted Date 7 days ago(17/04/2024 10:35)
To effectively oversee the daily operations of our outlets, providing guidance and support to all Chef De Cuisine and Culinary team members to ensure a positive guest experience.   KEY RESPONSIBILITIES: - Conduct quarterly performance reviews. - Uphold brand standards and culture. - Oversee all team members' PMP. - Develop growth plans for team members. - Regularly analyze competition. - Manage food inventory and ordering through FMC. - Utilize FMC reports to identify operational gaps and implement corrective action. - Conduct daily briefings with direct reports. - Ensure all stakeholders are informed of daily business needs. - Innovate trends and market-leading products to enhance the hotel's reputation and profitability. - Review F&B products/services quarterly with F&B Manager and General Manager. - Negotiate with suppliers for quality products and best deals. - Review Duty Manager log systems daily for guest experiences. - Prepare market lists and production forecasts. - Maximize productivity for all F&B BOH positions. - Control food costs and other F&B BOH expenses. - Prepare monthly expense forecasts. - Ensure compliance with HACCP, safety, and security procedures. - Control loss and damages of F&B BOH equipment. - Drive hotel sustainability policies in F&B BOH areas. - Assist in community/CSR projects. - Implement and monitor training matrix. - Resolve minor obstacles independently. - Collect and report data on issues as they arise. - Monitor deficiencies in kitchen equipment and food quality. - Maintain cleanliness and safety standards. - Adhere to TRTP brand standards and environment policies. - Apply HACCP principles for food safety. - Expedite the line and meet guests in the restaurant. - Be present during service to oversee the team. - Fulfill any other tasks assigned by the General Manager. - Understand market demands and adapt outlets accordingly. - Encourage change and innovation within operations.   HUMAN RESOURCES:   - Lead HR initiatives for direct reports and their teams. - Maintain an open-door policy for guidance and support. - Ensure timely performance reviews and follow-up. - Conduct talent reviews and encourage mandatory training. - Control LTO and manage team engagement surveys. - Interview senior chef positions and review manpower. - Participate in CSR events and provide HR feedback.   COMMUNICATION:   - Conduct regular team communication meetings. - Conduct weekly documented 121's with direct reports. - Share relevant information with the General Manager. - Participate in business meetings and assignments.   FINANCE:   - Prepare expense budgets and manage payroll. - Optimize vacation and public holiday usage. - Contribute revenue generation ideas.   MANAGEMENT:   - Train and develop the team with support. - Maintain effective communication flow. - Participate in community involvement projects. - Uphold the Code of Conduct and Company Vision."
ID
2024-5356
Location : City
The First Group- KSA
Job Post Information* : Posted Date 3 weeks ago(05/04/2024 11:31)
We are seeking a diligent and detail-oriented intern to support our administrative team in handling document auditing and management of sales and purchase agreements. This internship offers an excellent opportunity to gain practical experience in administrative tasks within a dynamic work environment.   - Document Auditing: - Review and audit various documents including contracts and agreements for accuracy and compliance. - Identify discrepancies, errors, or inconsistencies and report findings to the appropriate team members. - Ensure that all documents are properly organized, filed, and archived for easy retrieval. - Sales and Purchase Agreement Management: - Assist in the preparation and processing of sales and purchase agreements. - Verify the completeness and accuracy of agreements. - Maintain a systematic record of all agreements. - Administrative Support: - Provide general administrative support to the team including data entry, photocopying, scanning, and filing. - Assist in updating sales handover documents, owner packs, etc. This is a 6 months internship
ID
2024-5352
Location : City
The First Group Dubai
Job Post Information* : Posted Date 3 weeks ago(05/04/2024 07:58)
- Plan and organize promotional presentations; and updating calendars. - Prepare marketing reports by collecting, analyzing, and summarizing sales data. - Keep promotional materials ready by coordinating requirements with graphics department. - Accomplish organization goals by accepting ownership for accomplishing new and different requests. - Explore opportunities to add value to job accomplishments.
ID
2024-5351
Location : City
Dubai
Job Post Information* : Posted Date 3 weeks ago(02/04/2024 10:44)
We are seeking a and dynamic Learning and Development professional to join our team as the Training & Quality Manager for our Hospitality division In this leadership position you will spearhead the optimization of service excellence through the strategic development and execution of robust training initiatives and meticulous quality assurance protocols across all our hospitality units. The successful candidate will have the exciting opportunity to collaborate closely with our management team to foster a vibrant workplace culture, bolster guest loyalty, and optimize operational efficiency across all facets of our organization while leading a motivated team of training professionals.   Key Responsibilities:   Training & Quality Operations: - Facilitate monthly L&D meetings with the Executive Committee and Heads of Departments to assess the training needs. - Develop and implement comprehensive training programs tailored to all team players, including front-line staff, supervisors, and managers. - Work closely with management to identify training gaps and create materials that align with organizational objectives and industry benchmarks. - Conduct engaging training sessions, workshops, and seminars, utilizing both in-person and virtual formats, to equip attendees with essential skills and knowledge. - Oversee and optimize the utilization of the Lobster Ink Platform, ensuring maximum effectiveness of training resources. - Generate insightful reports on Training & Quality Initiatives, offering valuable insights into business performance. - Actively participate in action planning based on guest feedback and mystery guest audits to continuously enhance service quality. - Support the Management team in the development of Standard Operating Procedures to streamline operations and uphold service standards. - Ensure adequate number of departmental trainers in each operation to meet organizational training needs. - Head monthly meetings with departmental trainers to enhance their skills and ensure alignment of training plans with current priorities. - Set and uphold stringent quality standards for all facets of service delivery. - Conduct routine audits and inspections to evaluate adherence to quality standards and pinpoint opportunities for enhancement. - Create and execute corrective action plans as necessary to rectify deficiencies and foster ongoing improvements. Team Development & Engagement: - Provide coaching, mentoring, and feedback to managers to support their professional development and improve performance. - Foster a culture of continuous learning and excellence within the organization by promoting employee engagement and empowerment. - Develop and implement strategies to enhance employee engagement within the hotels. - Collaborate with management to launch DEIB (Diversity, Equity, Inclusion, and Belonging) initiatives. Performance Measurement: - Lead performance measurement cycle along with HODs and HR Business Partners to ensure all team players are having regular performance evaluations across the business. - Implement performance metrics and key performance indicators (KPIs) to measure the effectiveness of training programs and quality assurance initiatives. - Analyse data and generate reports to track performance trends, identify areas of strength and weakness, and make recommendations for improvement. Compliance: - Stay up to date with industry regulations, best practices, and emerging trends related to training and quality management in the hospitality sector. - Ensure compliance with all relevant health, safety, and sanitation standards, as well as company policies and procedures.
ID
2024-5350
Location : City
The First Group Dubai
Job Post Information* : Posted Date 3 weeks ago(05/04/2024 09:43)
- Installing and configuring computer hardware operating systems and applications; - Monitoring and maintaining computer systems and networks; - Agreeing timescales - Obtaining replacement or specialist components, fixtures or fittings - Checking computer equipment for electrical safety - Maintaining records of software licences - Managing stocks of equipment, consumables and other supplies.
ID
2024-5348
Location : City
The First Group Dubai
Job Post Information* : Posted Date 4 weeks ago(30/03/2024 07:12)
Responsibilities: - Review the daily production sheets with Demi or Chefs de Partie or Sous Chef when the first is not present. - Prepare, and when required, delegate the production of the necessary food items in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guests service. - Actively participate in training of culinary skills to junior talents. - Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met. - Keep work station clean and organized including, but not limited to, fridges, freezers, counter tops and stove tops - Ensure that station opening and closing procedures are carried out according to the standards. - Keep over-production and food waste to a minimum, ensure proper rotation, labelling and storing of food in order to reduce food cost expenses. - Ensure FIFO is practiced. - Operate all kitchen equipment and conduct them with safety in mind at all times - Ensure that all the food products are handled, stored, prepared and labelled properly and served safely in accordance with hotel and government food safety guidelines. - Report any and all deficiencies in kitchen equipment functionality and quality of food products to Chefs de Partie or Sous Chef in a timely fashion. - Compliance with all safety regulations of assigned tasks - Ensure a clean and safe working environment with active participation in the hotel health and safety program. - Adhere to all environment policies and programs as required. - Make sure to log all information in the kitchen log book. - Briefing with talents on new happenings and follow up. - Cleaning schedule to follow. - Always do the line check. - Ensure full liaison with other members of the section and the kitchen team. - Strong communication with Chefs de Partie of the section. - Key relationship with all chefs and colleagues. - Daily data collection and reporting of issues as they arise. - Vegetables, dried goods and other food related items to be stored properly. - Understand and apply the principles of HACCP program.
ID
2024-5346
Location : City
Soluna Beach Club
Job Post Information* : Posted Date 4 weeks ago(29/03/2024 09:22)
SUMMARY The primary responsibility of this role is to align the Front Office Department policies and procedures to deliver “Count on Me“ service behaviour and create the right environment in which our colleagues can experience that will help them to be Responsive, Respectful, Deliver a Great Guest Experience & Build a Customer Service culture. As Duty Manager, with full support/synergy and alignment with Direct reports of Guest Service Associates, & Supervisors you will be responsible for managing the reception team and perform Duty manager shifts as required based on business demand. Overseeing the daily operation through set processes, ensure that proactive action is taken to ensure the needs of all guests are met and that additional measures are taken to create lasting experiences. Drive high standards and quality and employee engagement activities with the help of all front line team members. The scope includes maximizing revenue through upselling program impacting profitability, managing costs and productivity. In the Role of Duty Manager, you will be responsible to work closely with peer team members and supervise all direct reports and build synergies. KEY RESPONSIBILITES - Monitor Reception Colleagues to ensure maximum guest satisfaction engaging with guest and prompt cordial attention from arrival through departure - Work closely with all team members to ensure Wyndham members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service and enrolment targets are met - Attention to detail on special requests by having updated database on guest profile either captured through glitches, preferences - Handle guest complaints and refer them as necessary to management, follows up on corrective/preventive action. Follow up on DM log complaints and Medallia negative comments, investigation and resolving - Entertain guest within hotel premises for food and drinks with approval from FOM where required in case of guest complains, to gain loyalty - Compile, analyse existing procedures and perform process renovation to have benefit operation, through project management - Review arrival lists for all arrivals and VIPs to check/perform room allocations, amenities, and special requests - Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary - Organize and conduct regular meeting for all Reception team to facilitate communications and smooth operations - Prepare efficient work schedule for Reception Team, arranging holidays and vacation by coordinating with AFOM, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures - Ensuring implementation and compliance of the Company’s Fire, Life and Safety requirements - Conducting market and competitor analysis to be ahead of competition in terms of service delivery - P&L analysis including productivity and cost management and Perform Duty Management Shifts as per business requirement - Assist in planning for future staffing needs, and assists in recruiting in line with company guidelines, prepares and administers detailed induction program for new staff - Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation - Ensures training needs analysis of Reception Team is carried out and training programmes are designed and implemented to meet needs by working together with the Assistant Front Office Manager Provide input for probation and formal performance appraisal discussions in line with company guidelines, coaches, counsels and disciplines staff, providing constructive feedback to enhance performance and regularly communicates with staff and maintains good relations Finance - Work collaboratively with Assistant Front Office Manager in preparing the expenses budget, and ensure that there are measures in place to manage each expense line within our budget through efficiency in operation - Ensure vacation, Public Holidays and lieu days are used to the needs of the business - Ensure that the payroll is submitted to HR on the agreed date Management As a Manager you are expected to demonstrate the following behaviours consistently: - Hold self and others accountable for achieving results. Deliver by meeting tough deadlines and use specific performance measures to track progress and improve future performance - Take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality - Develop detailed understanding of the market and guests’ need, challenge the way things are done; identify areas requiring change and suggest ideas to support the change - Identify opportunities to improve profitability of own area, implementation and maintenance of brand standards and standard operating procedures - Train and develop the team and provide support when required - Ensure all direct reports have Personal Development Plan to achieve their goals - Ensure that effective communication flow is maintained at all times - Actively participate in the community involvement projects and initiatives together with the hotel’s management team - Maintaining a business environment based on the Code of Conduct and Company Vision - Participate in WYNcom
ID
2024-5343
Location : City
Wyndham Dubai Marina
Job Post Information* : Posted Date 4 weeks ago(29/03/2024 08:12)
SUMMARY   The primary responsibility of this role is to structure/align the Front Office Department policies and procedures to deliver exceptional behaviour and create the right environment that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. Under the direction of the Front Office Manager, and in full support and alignment with Direct reports of Duty Managers, Supervisors, is responsible for directly managing a team in order to deliver the highest level of service to all guests, support the Guest experience team in day to day operation and will be responsible to take responsible of managing the department in the absence of the Department Head. Overseeing the Front Desk, Telephone Operators, Bell Desk, Club Lounge operations and CIDs, the Assistant Front Office Manager must ensure that proactive action is taken to ensure the needs of all guests are met and that additional measures are taken to create lasting experiences. Particular attention must be given to the implementation and delivery of the Wyndham brand standards, recognition VIP guests, Wyndham Rewards Members. In the Role of Assistant Front Office Manager, you will be required to work closely with all interacting department exist between sections and to ensure all Front Office operations run in an efficient and effective manner.       KEY RESPONSIBILITES   - Ensure Wyndham brand standards, policies and procedures are adhered too at all times. - Review existing policies and procedures on a regular basis to ensure they facilitate operations. - Implement new policies and procedures as required in order to standardise service delivery and task completion. - Perform on the job training and coaching to ensure all colleagues are capable of delivering the required standards. - Ensure standards and procedure are in place to ensure all Wyndham members, repeat guests and other VIPs receive special attention and recognition - Ensure that all group arrivals/Check in are handled with quick and efficient manner, in a pre-planned manner, ensuring that their rooms are inspected and prepared prior to arrival, by proper coordination with the housekeeping team and proper allocations of rooms. - Drive the enrolment of Wyndham members ensuring enrolments are in line with the required targets as set by Head Office. - Proactively look for ways of providing better service and to exceed guest expectations. When “glitches” occur ownership is taken to implement service recovery and to ensure action is taken to address the issue in question to prevent its reoccurrence. - Reply guests reviews on social media platforms on behalf of Hotel Manager in line with Guest Relations team - Be knowledgeable, and to ensure all direct reports are knowledgeable, on all hotel room types, outlets and facilities and to be aware of all in house functions and events taking place. - Work closely with the Front Office Manager & Revenue/Reservation team to control room availability, room types, accuracy of room count and correct rate grid applied in alignment to hotel’s business strategy. Maximise occupancy, revenue and average rate while maintaining high service standards. - Review rooms allocations and upgrades provided to ensure they meet the specific requirements of the guest and that they are in line with hotel policy. - Drive up selling at the point of check-in to increase overall room’s revenue and increase the REVPAR uplift. - Manage guest and stationary supplies to reduce cost and wastage. - Ensure that good relations are maintained with all internal departments e.g. Housekeeping, Food & Beverage and to meet with them regularly to discuss opportunities and any internal challenges. - Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster’s are managed. Closely monitor PMs and exceeded limit guests reports on daily basis. - Deal with “book outs” during periods of high occupancy; and guest expectations are managed within Wyndham policies and procedures.   - Ensure all work areas both front and back of house are well maintained, fully stocked with required operational items and safe - Ensure colleagues maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees. - Attend the required meetings in the absence of the Front Office Manager, Organise and drive monthly FO team meetings and outings in additional to the daily briefings. - Promote Inter-hotel sales and in house facilities - Drive the guest experience through service quality and continuous improvement, and comply with Wyndham Quality Audits - Ensure implementation and compliance of the Company’s Fire, Life and Safety requirements, by adhering to Risk assessment procedure of the department.   Finance - Work collaboratively with FOM in preparing the expenses budget, and ensure that there are measures in place to manage each expense line within our budget through efficiency in operation - Ensure vacation, Public Holidays and lieu days are used to the needs of the business - Ensure that the payroll is submitted to HR on the 20th of each month - Ensure upselling report is submitted to HR by the 10th of each month   Management As a Manager you are expected to demonstrate the following behaviours consistently: - Hold self and others accountable for achieving results. Deliver by meeting tough deadlines and use specific performance measures to track progress and improve future performance - Take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality - Develop detailed understanding of the market and guests’ need, Challenge the way things are done; identifies areas requiring change and suggests ideas to support the change - Identify opportunities to improve profitability of own area, Implementation and maintenance of brand standards and standard operating procedures - Train and develop the team and provide support when required - Ensure all direct reports have a Personal Development Plan to achieve their goals - Ensure that effective communication flow is maintained at all times - Actively participate in the community involvement projects and initiatives together with the hotel’s management team - Maintaine a business environment based on the Code of Conduct and Company Vision
ID
2024-5342
Location : City
Wyndham Dubai Marina
Job Post Information* : Posted Date 1 month ago(25/03/2024 09:55)
The Opportunity: Managing Director of the iconic Ceil Tower, Dubai Marina.   The Property: With 81 floors, the five-star Ciel Tower, will be the world's tallest hotel offering 1004 hotel rooms and suites, 11 food & beverage outlets, a spa, a Nest Social VIP Lounge and all the facilities and amenities you would associate with an iconic five-star hotel in Dubai. Ceil Tower will offer its guests unparalleled levels of service, a wide variety of exceptional culinary experiences in its restaurants and bars, delightfully appointed rooms and suites, all with stunning views.      Responsibilities:   As a Managing Director, you will spearhead all aspects of hotel management, ensuring exceptional service standards, maximizing revenue streams, and fostering a culture of excellence.   1-Leadership and Strategic Management: - Provide visionary leadership to the entire Ciel Tower team, setting clear goals and objectives in alignment with the hotel's mission and values. - Develop and implement strategic plans to enhance the hotel's reputation, market position, and profitability. - Foster a collaborative and inclusive work environment that encourages innovation, teamwork, and professional development. 2-Operational Excellence: - Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and security, to ensure seamless and efficient service delivery. - Maintain the highest standards of cleanliness, safety, and guest satisfaction throughout the property. - Implement best practices and innovative solutions to optimize operational efficiency and cost-effectiveness. 3-Guest Experience and Satisfaction: - Champion a guest-centric culture focused on exceeding expectations and delivering personalized experiences to every guest. - Monitor guest feedback and reviews, addressing any concerns promptly and proactively to ensure high levels of satisfaction and loyalty. - Continuously innovate and enhance guest amenities, services, and facilities to maintain Ciel Tower's reputation as a world-class destination. 4-Revenue Management and Financial Performance: - In tandem with the Commercial Team develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams, including room sales, food and beverage, and ancillary services. - Monitor financial performance, budgets, and expenses, implementing corrective actions as needed to achieve financial targets and operational efficiency. - Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards. 5-Stakeholder Relations and Community Engagement: - Cultivate positive relationships with key stakeholders, including owners, investors, suppliers, and local authorities, to ensure alignment and support for Ciel Tower's objectives. - Act as an ambassador for Ciel Tower within the local community and hospitality industry, participating in events, initiatives, and partnerships to enhance the hotel's visibility and reputation.  
ID
2024-5337
Location : City
The First Group Dubai
Job Post Information* : Posted Date 1 month ago(21/03/2024 12:11)
As the Staff Accommodation Coordinator in the hospitality industry, your primary responsibility will be to manage and oversee the accommodation facilities provided for the organization's staff. This role involves ensuring comfortable and secure living conditions for employees, coordinating maintenance and housekeeping services, and addressing any concerns related to staff accommodation.   Key Responsibility:   - Accommodation Allocation: - Coordinate the allocation of accommodation for staff members based on organizational policies and availability. - Maintain accurate records of occupancy, room assignments, and any changes in staff accommodation. - Move-in and Move-out Procedures: - Facilitate smooth move-in and move-out processes for employees residing in staff accommodation. - Conduct orientation sessions for new residents to familiarize them with accommodation facilities and guidelines. - Maintenance Oversight: - Collaborate with the maintenance team to ensure that all accommodation facilities meet safety and cleanliness standards. - Address maintenance issues promptly and coordinate repairs and improvements as needed. - Housekeeping Coordination: - Coordinate housekeeping services to maintain cleanliness and hygiene in common areas and individual living spaces. - Conduct regular inspections to ensure adherence to cleanliness standards. - Communication and Conflict Resolution: - Serve as a point of contact for staff accommodation-related concerns and inquiries. - Address and resolve conflicts or issues related to accommodation, and escalate matters to higher management when necessary. - Policy Compliance: - Ensure staff compliance with accommodation policies, rules, and regulations. - Communicate any changes or updates to accommodation policies to the staff and facilitate training sessions if required. - Emergency Response: - Develop and implement emergency response procedures for staff accommodation. - Coordinate with relevant authorities and departments to ensure the safety and well-being of residents during emergencies. - Budget Management: - Assist in budget planning for staff accommodation, including managing expenses related to maintenance, repairs, and improvements. - Monitor expenditures to ensure adherence to budgetary constraints. - Reporting and Documentation: - Maintain accurate records of accommodation-related activities, including occupancy rates, incident reports, and maintenance logs. - Generate regular reports for management on the status of staff accommodation.
ID
2024-5336
Location : City
The First Group- KSA
Job Post Information* : Posted Date 6 days ago(18/04/2024 07:58)
  Job Summary:   The Telephone Operator is responsible for providing exceptional customer service to hotel guests, especially when it comes to calls inquiries. They are operates the telephone switchboard station and process guest requests for wake-up calls and other requests related to placing or receiving telephone calls.   Key Responsibilities: - Ensure brand standards, policies and procedures are adhered to at all times. - Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day. - Maintain cleanliness throughout the areas. - Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures. - Answer and direct all external incoming telephone calls following the standard telephone etiquettes. - Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system. - Communicates special instructions to the kitchen and expediters. - Handles guests’ complaints and takes action to resolve problems. - Accepts and relays guests messages, either manually, written or through voice mail system. - Maintain and update Opera telephone Directory. - Prepare any admin related tasks delegated by the line manager. - Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time. - Greets guests with a cheerful and pleasant voice during the conversation. - Responds to emergency situations calmly, effectively, according to hotel guidelines. - Actively participate in sending and distributing all incoming and outgoing faxes and messages. - Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation. - Successful completion of the training / certification process. - Develop and maintain positive and productive working relationships with other employees and departments.  Support all co-workers and treat them with dignity and respect. - Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems. - Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner. - Perform any other works as and when assigned by the supervisor and/or management.
ID
2024-5334
Location : City
The First Collection at JVC
Job Post Information* : Posted Date 1 month ago(19/03/2024 10:13)
  Job Summary: The Recreation Attendant will be responsible for providing excellent customer service and ensuring the safe and enjoyable use of recreational facilities. The incumbent will perform a variety of duties such as checking in guests, enforcing rules, maintaining equipment, and coordinating activities.   Key Responsibilities:   - Greet guests and provide information about recreational facilities and activities - Check in guests and collect fees for facility use or activities - Monitor activities and enforce facility rules to ensure the safety and enjoyment of all guests - Set up and maintain recreational equipment and facilities, including cleaning and minor repairs - Assist with coordinating and implementing recreational activities, including games, tournaments, and special events - Provide first aid and emergency assistance as needed - Maintain accurate records and reports of facility usage, equipment inventory, and incidents - Assist with marketing and promoting recreational activities and facilities to increase usage and revenue - Maintain a clean and organized facility, including locker rooms and restrooms - Perform other duties as assigned
ID
2024-5333
Location : City
The First Collection Waterfront
Job Post Information* : Posted Date 1 month ago(21/03/2024 07:26)
- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.  - Follow up local authority requirement maintenance plan for kitchen equipment’s. - Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP. - Attend to repairs and maintenance of laundry equipments and kitchen equipment - both electric and gas. - Be responsible for operation, repairs and maintenance of all cold rooms, fridge units, ice machines, and other refrigerated system. - Be responsible for operation, repairs and maintenance of all ovens, dishwasher, stoves and other electric and gas equipment in the kitchen. - Provide assistance / technical know-how in the installation of new or additional kitchen equipment’s. - Conduct routine inspection to kitchen and bar areas logs all his observations. - Perform daily log readings of cold rooms and other refrigerated equipment, ensuring proper operation of the equipment. - Perform equipment repairs as per manufacturer’s recommendations. - Perform assigned checklists, inspection, testing and log readings. - Check and replace fused lights in the kitchen. - Check and replace water filters for coffee machines, combi oven, ice machine and other water systems. - Perform general and emergency repairs and maintenance to all kitchen equipment. - Ensure Fire and Engineering safety features operate at peak efficiency. - Ensure proper records relating to all plant and equipment are kept. - Review daily log book, rectify or follow up on all items left unsolved from previous shifts in relation to kitchen equipment, system and units. - Perform the daily task and assignment and ensure that tasks are done in a reasonable time frame and to the standard as set by the Engineering Department. - Ensure all requests for maintenance are carried out within an acceptable time frame. - Liaise and supervise Kitchen Equipment Contractors and ensure that appropriate standards are met. - Assist other engineering associates when required. - Maintain all tools and equipment in good condition. - Ensure adequate stock of spare parts and materials - Adhere to safe operation of all plant equipment and ensure the safety of guests and staff at all times.
ID
2024-5332
Location : City
Millennium Place Marina
Job Post Information* : Posted Date 1 month ago(19/03/2024 10:09)
The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally. - Greet guests in a friendly and professional manner, providing exceptional customer service. - Receive and accurately record guest laundry requests, ensuring all necessary details are documented. - Inspect garments for stains, damages, and special care instructions. - Sort and separate laundry items by color, fabric type, and care requirements. - Load and unload laundry machines, following safety procedures and manufacturer guidelines. - Operate laundry machinery and equipment, ensuring proper settings for different fabrics and garments. - Monitor the progress of laundry cycles, making adjustments as needed to ensure optimal cleaning and drying results. - Remove garments promptly from machines, checking for cleanliness and dryness. - Properly fold, hang, and package clean laundry items for delivery or pick-up. - Deliver guest laundry orders to designated rooms or areas in a timely and accurate manner. - Handle guest inquiries, concerns, and special requests related to laundry services promptly and professionally. - Collaborate with the laundry department team to ensure efficient workflow and timely completion of tasks. - Maintain cleanliness and organization in the laundry area and storage rooms. - Adhere to hotel policies and procedures, including safety and security protocols. - Report any equipment malfunctions or maintenance issues to the appropriate department for prompt resolution. - Assist in other laundry department tasks, such as sorting and organizing linens or other special projects as assigned.
ID
2024-5329
Location : City
The First Collection Waterfront
Job Post Information* : Posted Date 1 month ago(18/03/2024 09:41)
As a Uniform Room/Laundry Attendant at our resort, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.   Laundry Operations: - Sort, wash, dry, fold, and press linens, towels, and uniforms according to established procedures. - Operate laundry equipment safely and efficiently, including washing machines, dryers, and press machines. - Handle stained or damaged items appropriately, following specific guidelines for treatment or disposal. - Maintain inventory of linens and uniforms, keeping track of stock levels and ordering supplies as needed. - Ensure that all laundry processes adhere to health and safety standards.   Uniform Management: - Receive, inspect, and distribute clean uniforms to resort staff in a timely manner. - Keep accurate records of uniform assignments and returns, monitoring for any discrepancies or missing items. - Perform minor repairs or alterations to uniforms as necessary, such as sewing on buttons or mending seams. - Coordinate with department heads to determine uniform requirements for new hires or changes in staff roles.   Quality Control: - Inspect laundered items for quality assurance, ensuring that they meet the resort's standards for cleanliness and presentation. - Report any issues or concerns regarding laundry quality, equipment malfunctions, or inventory shortages to the appropriate supervisor. - Implement corrective measures as needed to address deficiencies and maintain consistency in laundry operations.   Team Collaboration: - Collaborate with other members of the housekeeping and maintenance teams to ensure seamless coordination of laundry services. - Communicate effectively with supervisors and coworkers to prioritize tasks and resolve any issues that may arise. - Foster a positive working environment by demonstrating professionalism, teamwork, and a willingness to assist others.      
ID
2024-5328
Location : City
The First Group- KSA
Job Post Information* : Posted Date 1 month ago(18/03/2024 09:35)
As the Recreation Manager for our esteemed resort, you will be responsible for creating and overseeing recreational programs and activities designed to enhance the guest experience. This role requires a dynamic individual with a passion for providing exceptional customer service and a knack for organizing engaging events. You will work closely with various departments to ensure the smooth operation of recreational facilities and activities while maintaining a high standard of safety and guest satisfaction.   Job Responsibilities: - Develop a diverse range of recreational programs and activities suitable for guests of all ages and interests. - Collaborate with the marketing team to promote upcoming events and activities to guests prior to and during their stay. - Coordinate and schedule recreational activities, ensuring they align with the resort's overall goals and guest preferences. - Oversee the setup and breakdown of equipment and facilities for each activity, ensuring all necessary resources are available. - Recruit, train, and supervise a team of recreation staff, including activity coordinators and lifeguards. - Conduct regular performance evaluations and provide ongoing training and support to ensure high-quality service delivery. - Interact with guests to gauge their interests and preferences, soliciting feedback to continuously improve recreational offerings. - Resolve any guest concerns or complaints promptly and professionally, striving to exceed guest expectations at all times. - Implement and enforce safety protocols and procedures to minimize risks associated with recreational activities and facilities. - Ensure compliance with all relevant regulations and standards governing recreational operations, including health and safety guidelines. - Assist in the development of the recreational department budget, monitoring expenses and revenue to ensure financial targets are met. - Identify cost-saving opportunities and revenue-generating initiatives to maximize departmental profitability.  
ID
2024-5327
Location : City
The First Group- KSA
Job Post Information* : Posted Date 1 month ago(18/03/2024 09:14)
Job Summary: As a bartender, you will be responsible for providing excellent customer service while preparing and serving beverages to guests in the food and beverage industry. You will work closely with other team members to ensure that all guests have an enjoyable experience and all drinks are prepared to the highest standard.   Key Responsibilities: - Greet guests and take their drink orders - Prepare and serve alcoholic and non-alcoholic beverages - Ensure that all drinks are made to the correct specification and presented beautifully - Keep the bar area clean and well-stocked at all times - Maintain a good knowledge of all beverages and be able to make recommendations to guests - Handle cash and credit card transactions accurately - Follow all safety and health regulations - Ensure that the bar area is kept clean and presentable at all times - Maintain inventory of supplies and restock as necessary    
ID
2024-5326
Location : City
Soluna Beach Club