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- Reviews guest complaints and feedback to ensure that mistakes are changed after the first complaint. Finding solutions to issues alongside the Departmental Managers.
- Runs operational audits and checks on Front desk, housekeeping, F&B on service, time, quality and up selling monthly with feedback on how to train and gain consistency.
- Checks guests in and out, Handles and takes reservations, Handles guest’s special requests and customer complaints during shift when required.
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The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls and assist with inquiries and requests.
The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.
- Opening the front door for guests, direct them to the check-in desk.
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The Housekeeping Attendant plays a vital role in maintaining the cleanliness and orderliness of guest rooms and public areas, ensuring a comfortable and pleasant stay for our guests. This position requires strong attention to detail, physical stamina, and a commitment to delivering exceptional cleanliness standards.
- Clean and sanitize assigned guest rooms, including making beds, dusting furniture, vacuuming carpets, and replenishing amenities.
- Ensure that all surfaces, fixtures, and furniture in guest rooms are spotless and free from dust, stains, and...
The Housekeeping Coordinator is a vital link between the housekeeping team and other hotel departments, ensuring the seamless operation of the housekeeping department. This role involves coordinating daily housekeeping activities, managing staff schedules, handling guest requests, and maintaining accurate records to support the efficient delivery of services that meet the hotel’s high standards.
- Create and manage daily housekeeping staff schedules, ensuring adequate coverage for guest rooms and public areas. Coordinate...
The Laundry Supervisor is responsible for overseeing daily laundry operations to ensure timely, efficient, and high-quality cleaning, pressing, and folding of linens, uniforms, and guest items. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring adherence to hotel standards and health regulations. The Laundry Supervisor works closely with the housekeeping team and other departments to meet operational needs and maintain guest satisfaction.
- Supervise, train, and evaluate laundry...
The Linen Sorter is responsible for sorting, organizing, and preparing soiled linens for washing and ensuring the efficient flow of clean linens back to the hotel. This position requires strong organizational skills, the ability to work in a fast-paced environment, and a commitment to maintaining high cleanliness standards.
- Sort and separate soiled linens according to type, color, and fabric content for efficient laundering.
- Inspect linens for stains, damages, and wear, and separate items requiring special treatment or repairs.
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Finance Supervisor responsibilities include reconciling account balances and bank statements, maintaining general ledger and preparing month-end close procedures. A successful Finance Supervisor combines excellent analytical skills with a thorough knowledge of accounting principles
Finance Supervisor duties also include ensuring accuracy and effectiveness in all of our accounting tasks.
- Verify, allocate, post and reconcile accounts income, payable and receivable.
- Produce error-free accounting reports and present their results.
- Spot errors and suggest ways to improve efficiency and spending.
- Provide technical support and advice on Management Accountant
- Manage...
The Security Supervisor is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets under the guidance of the Chief Security Officer. S/he assists in coordinating the Security operations of the hotel in line with Wyndham standards to ensure maximum efficiency and guest satisfaction and promotes the desired work culture.
- Have a thorough understanding and knowledge of all hotel related services and products, have the ability to make recommendations to hotel guests and employees.
- Understanding Market Opportunities & Driving Revenue.
- Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with group/catering counterpart to effectively manage the business opportunity.
- Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
- Focuses efforts on group/catering accounts with significant potential sales...
- Provide proactive and supportive Human Resources services to all employees, ensuring alignment with the company’s goals of enhancing employee engagement, guest satisfaction, and financial profitability. Uphold all Human Resources Key Performance Indicators (KPIs) related to recruitment, training, retention, and the efficient management of employee documentation.
- Review, monitor, and document compliance with both mandatory and optional training, continuing education, and work assessments. This includes overseeing safety training, anti-harassment programs, professional licensure, aptitude exams, and certifications.
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We are seeking a proactive and detail-oriented Administrative Coordinator to support various departments within TFG. The ideal candidate will play a vital role in ensuring smooth operations by managing administrative tasks and facilitating communication across teams. You will be responsible for maintaining accurate records, coordinating essential processes, and contributing to the overall efficiency of the organization.
Responsibilities:
- CRM Management: Ensure CRM is updated with accurate customer, tour, and sales information.
- Permit Processing: Handle permits for stand removals, installations, airport...
The Engineering Coordinator is responsible for providing administrative and operational support to the hotel's engineering department. This role ensures the smooth functioning of maintenance activities, manages documentation, coordinates with other departments, and assists in implementing preventive maintenance schedules to maintain the hotel's facilities to the highest standards.
Key Responsibilities
- Maintain and update the engineering department's records, logs, and reports.
- Coordinate work orders and track their status to ensure timely resolution of maintenance requests.
- Manage inventory of spare parts, tools, and equipment, including procurement and stock control.
- Prepare departmental...
Responsibilities:
- Receive and follow up for day-to-day maintenance call given by Maintenance Manager.
- Report the summary of work carried out for individual guest rooms and common areas including all used spare parts and accessories.
- Carry out general maintenance as per schedule provided by Maintenance Manager for Air Conditioning system and...
Job Summary:
We are seeking a talented and passionate Chef de Partie to join our kitchen team at [Hotel Name]. The Chef de Partie will oversee a specific section of the kitchen, ensuring that dishes are prepared to the highest standards of quality and presentation. This position offers an excellent opportunity to work in a fast-paced, high-end environment, supporting the culinary team in creating memorable dining experiences for our guests.
Job Description:
We are looking for a dedicated and motivated Commis 1 to join our culinary team at [Hotel Name]. As a Commis 1, you will work alongside the senior chefs, assisting in the preparation, cooking, and presentation of food, ensuring the smooth operation of the kitchen. This role provides an excellent opportunity to grow and develop your culinary skills in a dynamic, high-end hotel environment.
Responsibilities:
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Job Description:
We are looking for a dedicated and motivated Commis 1 to join our culinary team at [Hotel Name]. As a Commis 1, you will work alongside the senior chefs, assisting in the preparation, cooking, and presentation of food, ensuring the smooth operation of the kitchen. This role provides an excellent opportunity to grow and develop your culinary skills in a dynamic, high-end hotel environment.
Responsibilities:
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Job Summary
We are looking for an enthusiastic and skilled Commis 2 to join our culinary team at [Hotel Name]. As a Commis 2, you will support the kitchen in the preparation, cooking, and presentation of dishes, with a focus on learning and developing your culinary skills under the guidance of senior chefs. This is an excellent opportunity for someone looking to take the next step in their culinary career in a fast-paced, high-end hotel environment.
Responsibilities:
Job Summary
We are seeking a dedicated and creative Commis 2 (Pastry) to join our pastry team at [Hotel Name]. In this role, you will assist with the preparation, baking, and presentation of a variety of pastries, desserts, and baked goods. Under the guidance of the Pastry Chef and senior pastry team members, you will have the opportunity to refine your skills, learn new techniques, and contribute to creating exquisite desserts for our guests.
Responsibilities
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