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- Ensure brand standards, policies and procedures are adhered to at all times.
- Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability...
Job Summary:
The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.
We are seeking a talented and creative Copywriter to develop compelling content that enhances brand presence, engages audiences, and drives conversions. The ideal candidate should have excellent writing skills, a keen eye for detail, and the ability to adapt their tone and style to different platforms and target audiences
Key Responsibilities
- Write engaging and persuasive content for websites, blogs, social media, advertisements, email campaigns, brochures, and other marketing materials.
- Proofread and edit content to ensure clarity, coherence, and alignment with brand guidelines.
- Conduct thorough research on industry trends, competitors, and target audiences to...
The Finance Executive - Accounts Payable is responsible for managing all accounts payable functions within the hotel. This includes processing vendor invoices, maintaining accurate records, ensuring timely payments, and ensuring compliance with hotel policies. The role contributes to the efficient management of the hotel’s financial operations by maintaining positive relationships with suppliers and ensuring the smooth flow of financial transactions.
Key Responsibilities:
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Job Summary:
Guest Relations Agent provides professional and customer focused service to our guests, has great interpersonal skills and engaging personality. Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, oversees social media platforms.
- Understanding Market Opportunities & Driving Revenue.
- Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with group/catering counterpart to effectively manage the business opportunity.
- Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
- Focuses efforts on group/catering accounts with significant potential sales...
Pre-Opening Phase:
- Collaborate with the pre-opening team to develop and implement the sales strategy for the hotel, ensuring alignment with brand positioning and market expectations.
- Build and lead a high-performing sales team that will drive revenue and create lasting business relationships.
- Develop the hotel’s pricing strategy, including group, transient, and corporate business, ensuring maximum profitability.
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The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.
Responsibilities:
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