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As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision.
Key Responsibilities
As Front Office Manager, you will be the face of Ciel Dubai’s guest arrival and departure experience. You’ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards.
Key Responsibilities
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As the Director of Front Office Operations, you will be responsible for leading and orchestrating all aspects of the Front Office division—including Reception, Concierge, Guest Relations, Bell Services, Ciel Connect (telephone operations), Valet, and Rooms Control. Your leadership will ensure exceptional guest experiences that reflect the luxury positioning of the world’s tallest hotel, while optimizing operational efficiency, team performance, and guest satisfaction.
Key Responsibilities:
Key Responsibilities:
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Supervise the daily operations of the uniform room.
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Maintain accurate records of uniform issuance and returns.
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Ensure all uniforms are cleaned, pressed, and in good...
Lead Management & Optimization (Primary Phase)
- Own and manage the end-to-end lead lifecycle: fresh leads, recycled prospects, scoring, and segmentation.
- Analyze historical databases and enrich lead data for improved contact and conversion rates.
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The Cluster Training and Quality Executive plays an active role in supporting the daily training and quality functions across The First Group Hospitality portfolio. This position is responsible for both coordinating and delivering training sessions, maintaining accurate training records, and supporting quality assurance efforts to uphold brand standards and enhance the guest experience across all properties.
- Coordinate, facilitate, and support various training programs across the cluster, including onboarding, brand standards, service culture, soft skills, and operational...
The Assistant Training and Quality Manager plays a pivotal role in driving learning excellence and service quality across The First Group Hospitality portfolio. This individual supports the planning, coordination, and execution of training and quality assurance initiatives, ensuring alignment with diverse international brand standards and enhancing both team performance and guest satisfaction.
- Assist in the design, coordination, and delivery of engaging training programs, with a special focus on leadership development and performance-based learning.
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The Commis II is responsible for assisting in the daily operations of the kitchen
Pre-Opening Phase:
- Collaborate with the pre-opening team to develop and implement the sales strategy for the hotel, ensuring alignment with brand positioning and market expectations.
- Build and lead a high-performing sales team that will drive revenue and create lasting business relationships.
- Develop the hotel’s pricing strategy, including group, transient, and corporate business, ensuring maximum profitability.
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We are looking for someone who is interested in an internship for 6 months - this role would give you experience in managing administration tasks, reporting, coordinating between various departments, etc.
- Provide general administrative support, ensuring accurate database management.
- Coordinate and arrange all excursion bookings for TFG guests.
- Register and manage Soluna Beach passes for hotel guests.
- Capture and update client information on CRM and SharePoint.
Job Summary:
The Electrician Technician is responsible for installing, maintaining, and repairing electrical systems and equipment within the hotel to ensure a safe and fully functional environment for guests and staff. This role involves troubleshooting electrical faults, conducting preventive maintenance, and ensuring compliance with safety standards and regulations. The technician must respond to maintenance requests promptly and efficiently while maintaining high service quality.
Key...
Job Summary:
The Rooms Technician is responsible for maintaining and repairing the guest rooms, public areas, and back-of-house spaces within the hotel to ensure a comfortable and safe environment for guests and staff. This role involves troubleshooting, repairing, and performing preventive maintenance on electrical, plumbing, HVAC, and other systems within guest rooms. The technician must respond to maintenance requests promptly while adhering to safety and quality standards.
Key...
Job Summary:
The Plumbing Team Leader is responsible for overseeing the maintenance, repair, and installation of plumbing systems throughout the hotel. This role ensures the efficient operation of water supply, drainage, and heating systems while maintaining compliance with safety and sanitation regulations. The Team Leader will supervise a team of plumbing technicians, coordinate tasks, and work closely with other departments to maintain seamless hotel operations.
Key...
KEY RESPONSIBILITES
- To attend day to day service for repair and maintenance work requested by Maintenance Manager related to the Electrical and plumbing repair and troubleshooting work.
- Diagnose malfunctioning systems and component using test equipment and hand tools to locate the cause of breakdown and react corrective action for same
- Inspect electrical...
This position is responsible to maintain all painting related jobs.
- Maintain safe working practice in carrying out the required duties and ensure that instructions specified by technical advisor are always carried out in line with standards and according to professional and safe engineering principles.
- Carry out all types of painting work such as application of water base, oil base epoxy paints and top coat paints.
- Carry out spray...
- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.
- Follow up local authority requirement maintenance plan for kitchen equipment’s.
- Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP.
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Job Summary:
We are seeking an experienced Engineering Supervisor to oversee the day-to-day operations of our engineering team. The ideal candidate will have a strong background in engineering, project management, and team leadership. The Engineering Supervisor will be responsible for ensuring that engineering projects are completed on time, within budget, and to the highest quality standards. This is a critical leadership role within our organization and requires someone who is able to motivate and manage a team of engineers, while also collaborating with other departments to ensure that...
The Engineering Coordinator is responsible for providing administrative and operational support to the hotel's engineering department. This role ensures the smooth functioning of maintenance activities, manages documentation, coordinates with other departments, and assists in implementing preventive maintenance schedules to maintain the hotel's facilities to the highest standards.
Key Responsibilities
- Maintain and update the engineering department's records, logs, and reports.
- Coordinate work orders and track their status to ensure timely resolution of maintenance...
We constantly strive to attract confident, talented individuals with a winning attitude to join our successful sales department.This highly specialised role will involve the sale of exciting new property investments to our highly qualified database of subscribers.
The primary purpose of this position is to establish and manage an agents’ network in a given area to generate qualified leads and business opportunities for TFG. This position will focus exclusively on the expansion of the agent network internationally, as well as increasing the sales revenue of the Business Development Department.
Overall Job Description:
- Establish a new agents’ network.
- Propose new initiatives to expand the agents’ network and form effective strategies, which include agents’ presentations, training, support materials, bonus and incentive structures, outdoor meetings, and international business...