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Job Summary:
The Telephone Operator is responsible for providing exceptional customer service to hotel guests, especially when it comes to calls inquiries. They are operates the telephone switchboard station and process guest requests for wake-up calls and other requests related to placing or receiving telephone calls.
To effectively oversee the daily operations of our outlets, providing guidance and support to all Chef De Cuisine and Culinary team members to ensure a positive guest experience.
KEY RESPONSIBILITIES:
- Conduct quarterly performance reviews.
- Uphold brand standards and culture.
- Oversee all team members' PMP.
- Develop growth plans for team members.
- Regularly analyze...
We are seeking a diligent and detail-oriented intern to support our administrative team in handling document auditing and management of sales and purchase agreements. This internship offers an excellent opportunity to gain practical experience in administrative tasks within a dynamic work environment.
- Document Auditing:
- Review and audit various documents including contracts and agreements for accuracy and compliance.
- Identify discrepancies, errors, or inconsistencies and report findings to the appropriate team...
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Agreeing timescales
- Obtaining replacement or specialist components, fixtures or fittings
- Checking computer equipment for electrical safety
- Maintaining records of software licences
- Managing stocks of equipment, consumables and other supplies.
- Plan and organize promotional presentations; and updating calendars.
- Prepare marketing reports by collecting, analyzing, and summarizing sales data.
- Keep promotional materials ready by coordinating requirements with graphics department.
- Accomplish organization goals by accepting ownership for accomplishing new and different requests.
- Explore opportunities to add value to job...
SUMMARY
The primary responsibility of this role is to structure/align the Front Office Department policies and procedures to deliver exceptional behaviour and create the right environment that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.
Under the direction of the Front Office Manager, and in full support and alignment with Direct reports of Duty Managers, Supervisors, is responsible for directly managing a...
KEY RESPONSIBILITES
- Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery.
- Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
- Have an extensive knowledge of the menu’s and other F&B...
The Opportunity:
Managing Director of the iconic Ceil Tower, Dubai Marina.
The Property:
With 81 floors, the five-star Ciel Tower, will be the world's tallest hotel offering 1004 hotel rooms and suites, 11 food & beverage outlets, a spa, a Nest Social VIP Lounge and all the facilities and amenities you would associate with an iconic five-star hotel in...
SUMMARY
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver “you can Count on Me“service behaviour and create the right environment which our colleagues can experience that will help them to be Responsive, Respectful, Deliver Great Guest Experience & build Customer Service culture.
- Manage social media channels, including Facebook, Instagram and other relevant platforms
- Develop monthly content collection calendar and manage photography bookings with outlets
- Works as part of a team to develop social media monthly content calendars, including scheduling of posts for outlets
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As the Staff Accommodation Coordinator in the hospitality industry, your primary responsibility will be to manage and oversee the accommodation facilities provided for the organization's staff. This role involves ensuring comfortable and secure living conditions for employees, coordinating maintenance and housekeeping services, and addressing any concerns related to staff accommodation.
Key Responsibility:
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Accommodation Allocation:
- Coordinate the...
- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.
- Follow up local authority requirement maintenance plan for kitchen equipment’s.
- Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP.
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Job Summary:
The Recreation Attendant will be responsible for providing excellent customer service and ensuring the safe and enjoyable use of recreational facilities. The incumbent will perform a variety of duties such as checking in guests, enforcing rules, maintaining equipment, and coordinating activities.
Key...
The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally.
- Greet guests in a friendly and professional manner, providing exceptional customer service.
- Receive and accurately record guest laundry requests, ensuring all necessary details are documented.
- Inspect garments for stains, damages, and special care instructions.
- Sort and...
As a Uniform Room/Laundry Attendant at our resort, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.
Laundry Operations:
As the Recreation Manager for our esteemed resort, you will be responsible for creating and overseeing recreational programs and activities designed to enhance the guest experience. This role requires a dynamic individual with a passion for providing exceptional customer service and a knack for organizing engaging events. You will work closely with various departments to ensure the smooth operation of recreational facilities and activities while maintaining a high standard of safety and guest satisfaction.
Job Responsibilities:
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As the Food and Beverage Manager in the hotel industry, you will be responsible for overseeing all aspects of the food and beverage operations within the establishment. This role involves managing staff, ensuring high-quality service, and optimizing the profitability of the F&B department.
Key Responsibilities:
- Menu Planning and Development:
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- Collaborate with chefs and culinary staff to create innovative and appealing menus.
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Purpose:
As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialisation over the period of 12 months.
As a Security Officer at our resort, you will play a crucial role in ensuring the safety and security of guests, employees, and property. Reporting directly to the Security Supervisor, you will be responsible for implementing security protocols, monitoring surveillance systems, and providing assistance during emergencies. This position requires strong communication skills, attention to detail, and the ability to handle various security-related tasks efficiently.
Key Responsibilities:
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