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SUMMARY
To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.
KEY...
- Constantly sell and resell the benefits of investment in TFG products.
- Build and Maintain excellent relationships with clients.
- Strive to reduce Client cancellation rates.
- Confirmation of new sales & constant client consolidation.
- Management of funds collected according to target.
- Collecting monies ahead of schedule.
- Control client’s profile, funds allocation, and constant update of CRM.
We are seeking a talented and creative Copywriter to develop compelling content that enhances brand presence, engages audiences, and drives conversions. The ideal candidate should have excellent writing skills, a keen eye for detail, and the ability to adapt their tone and style to different platforms and target audiences
Key Responsibilities
- Write engaging and persuasive content for websites, blogs, social media, advertisements, email campaigns, brochures, and other marketing materials.
- Proofread and edit content to ensure clarity,...
- Manage social media channels, including Facebook, Instagram and other relevant platforms
- Develop monthly content collection calendar and manage photography bookings with outlets
- Works as part of a team to develop social media monthly content calendars, including scheduling of posts for outlets
- Proposes new ideas and concepts for social media content
- Coordination of the...
The First Group is seeking a dynamic and results-driven Marketing Executive to join our team. This role will be responsible for developing and implementing comprehensive marketing strategies that drive growth and brand awareness. The ideal candidate will have a strong background in marketing with a proven track record in real estate and hospitality, excellent project management skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Develop and execute integrated marketing plans and...
SUMMARY
To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.
KEY...
Treatment Delivery
- Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.
- Customize treatments to guest preferences and wellness goals.
- Maintain accurate treatment records and follow all treatment protocols.
- Ensure punctuality and readiness for all scheduled...
Operations & Standards
- Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.
- Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.
- Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.
- Ensure proper use and care of spa equipment and treatment...
We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools.
Key Responsibilities:
- Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.
- Optimize customer journeys to enhance engagement, retention, and lifetime value.
- Optimize customer journeys to enhance engagement, retention, and lifetime value.
- Analyze customer behaviour, campaign performance, and key metrics to drive...
The Finance Associate supports the day-to-day financial operations of the hotel, ensuring accuracy in financial reporting, compliance with hotel policies, and timely processing of financial transactions. This role plays a key part in maintaining the integrity of financial data, assisting with audits, and supporting various departments with financial information.
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Process and record daily financial transactions including accounts payable...
The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel’s commitment to personalized service and luxury hospitality.
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Pre-Production & Creative Concept
Majority of the tasks pertaining to the Visual Content Producer surround the creation of visual content. These include, but are not limited to:
- Visualizing shot lists for photoshoots.
- Understanding the Client’s goal and vision for the shoot
- Being aligned with the social media and brand guidelines for each brand
- Brainstorming and developing ideas/campaigns that aim to build and strengthen brand awareness and value.
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Responsibilities:
- Receive and follow up for day-to-day maintenance call given by Maintenance Manager.
- Report the summary of work carried out for individual guest rooms and common areas including all used spare parts and accessories.
- Carry out general maintenance as per schedule provided by Maintenance Manager for Air Conditioning system and...
We are looking for someone who is interested in an internship for 6 months - this role would give you experience in managing administration tasks, reporting, coordinating between various departments, etc.
- Provide general administrative support, ensuring accurate database management.
- Coordinate and arrange all excursion bookings for TFG guests.
- Register and manage Soluna Beach passes for hotel guests.
- Capture and update client information on CRM and SharePoint.
Job Summary:
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behavior and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service...
As an In Room Dining Elevator Agent, you will ensure the seamless transfer and timely delivery of in-room dining orders through guest-facing areas with discretion, precision, and grace.
Key Responsibilities:
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Handle the secure and silent movement of trolleys and trays between kitchen, service lifts, and guest floors.
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As a Uniform Room/Laundry Attendant, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.
Laundry Operations:
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The Housekeeping Attendant plays a vital role in maintaining the cleanliness and orderliness of guest rooms and public areas, ensuring a comfortable and pleasant stay for our guests. This position requires strong attention to detail, physical stamina, and a commitment to delivering exceptional cleanliness standards.
- Clean and sanitize assigned guest rooms, including making beds, dusting furniture, vacuuming carpets, and replenishing amenities.
- Ensure that all surfaces, fixtures, and furniture in guest rooms are spotless and free from dust, stains, and...
We constantly strive to attract confident, talented individuals with a winning attitude to join our successful sales department.This highly specialised role will involve the sale of exciting new property investments to our highly qualified database of subscribers.