Job Listings

The Housekeeping Order Taker works closely with the Housekeeping Management Team to ensure that the daily operations are run smoothly which helps to achieve departmental goals and exceed guest expectations - Answer the telephone as per standard, respond promptly to guest requests, log details and communicate requests to relevant colleagues.  - Maintain open communication channels for VIP Arrivals,...

- Preparation and control of all payroll activities for assigned countries under MENA Region. - Adhere to payroll timelines and ensure that payroll is processed, and reports are submitted as per monthly timelines. - Process the end of service settlement of exit employees to settle their dues in accordance with the labor law and company policies. - Create payroll accruals entries for staff’s benefits like end of service benefits, airfare, leave, benefits and bonus. - Reconcile payroll accounts on monthly basis. - Responsible for...

SUMMARY   To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.   KEY...

Job Description:   The CID Associate will be responsible for maintaining all guests passport & ID database and transfer on timely manner to Database ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner.   Key Responsibilities:   - Greet, check-in,...

Job Summary: Guest Relations Agent provides professional and customer focused service to our guests, has great interpersonal skills and engaging personality. Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, oversees social media platforms.  

We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools.   Key Responsibilities: - Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs. - Optimize customer journeys to enhance engagement, retention, and lifetime value. - Optimize customer journeys to enhance engagement, retention, and lifetime value. - Analyze customer behaviour, campaign performance, and key metrics to drive...

Job Summary: The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.   Key Responsibilities: - Greet...

Job Description: The Telephone Operator plays a key role in ensuring seamless communication within the hotel and with external guests. As the voice of Hotel Avalon, the Telephone Operator is responsible for answering and directing incoming calls, handling guest inquiries, managing wake-up call requests, and supporting hotel operations through effective communication. The ideal candidate is courteous, attentive, and professional, providing every caller and guest with a warm and efficient response that reflects the hotel's commitment to exceptional service. Key Responsibilities: Answer and direct all internal and external calls promptly and professionally using the...

The Training Coordinator provides comprehensive coordination and administrative support to the Training and Quality function, with a strong focus on Learning Management System (LMS) administration, training database management, reporting, and logistics. This role ensures the smooth execution of training operations, certification processes, and supports digital learning initiatives across TFG Hospitality.   Key Responsibilities   - Coordinate training sessions, including scheduling, venue arrangements, attendance tracking, and preparation of training...

We are looking for someone who is interested in an internship for 6 months - this role would give you experience in managing administration tasks, reporting, coordinating between various departments, etc. - Provide general administrative support, ensuring accurate database management. - Coordinate and arrange all excursion bookings for TFG guests. - Register and manage Soluna Beach passes for hotel guests. - Capture and update client information on CRM and SharePoint.

We are looking to hire confident, talented individuals with experience in Telesales to join our winning team. This highly specialised role will involve the sale of exciting new property investments to our highly qualified database of subscribers. This is a telephone based job, in our ‘state of the art’ Dubai head office. The majority of leads will be inbound responses to our database marketing campaigns, so there will be little or NO COLD CALLING REQUIRED.

Responsibilities: - Receive and follow up for day-to-day maintenance call given by Maintenance Manager. - Report the summary of work carried out for individual guest rooms and common areas including all used spare parts and accessories. - Carry out general maintenance as per schedule provided by Maintenance Manager for Air Conditioning system and...

As a Food and Beverage Crew, you will embody the essence of refined service, ensuring that each guest is treated to a seamless and exquisite dining experience. Your attention to detail, grace, and passion for hospitality will set the tone for every meal.   Key Responsibilities: - Greet and serve guests in the...

- To report for duty punctually wearing the correct uniform and name badges at all times. - Organize together with Chef de Partie the shift on his/her section with regard to mise-en-place production and its service. - Take orders from his/her Chef de Partie and carry them out in the correct manner. - Collaborate with his/her Chef de Partie to write daily wine, dry store, food requisitions and kitchen transfers on the appropriate forms for the approval of the Executive Chef / Executive Sous Chef in order to achieve the high stock rotation desired in the...

We are seeking a highly motivated and skilled professional to join our Customer Service & Reservation team  . This role is pivotal in ensuring exceptional service delivery, smooth travel arrangements, and effective internal and external coordination. The ideal candidate will have strong organizational abilities, excellent communication skills, and a passion for delivering outstanding client experiences. Key...

  - Review all written communication, ie, daily/weekly, reservation, rooming list, BEOs, to determine. - Assist Chef de Cuisine  in the Day to Day Operations. - Prepares and develops menus, recipe costing, training of dishes - Assists with training and developing - Communicate with restaurant managers for smooth running of front and back of the house. - Responsible for maintaining a strong guest’s relationship and ensuring that all outlets are communicated to and execute by all hotel operation...

As a Uniform Room/Laundry Attendant, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.   Laundry Operations: -

  Job Summary:   The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behavior and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service...

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.   KEY RESPONSIBILITES - Supervise the implementation of housekeeping standards and procedures in relation to: - Bedroom service - Bathroom...

The Housekeeping Attendant plays a vital role in maintaining the cleanliness and orderliness of guest rooms and public areas, ensuring a comfortable and pleasant stay for our guests. This position requires strong attention to detail, physical stamina, and a commitment to delivering exceptional cleanliness standards. - Clean and sanitize assigned guest rooms, including making beds, dusting furniture, vacuuming carpets, and replenishing amenities. - Ensure that all surfaces, fixtures, and furniture in guest rooms are spotless and free from dust, stains, and...