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Job Summary:
The Cluster Reservations Agent is responsible for handling reservations, inquiries, cancellations, reconversion and booking extensions in an attentive, courteous and efficient manner. Their responsibility also includes quoting available rates, upselling and cross-selling to maximize room revenue according to our Brand Standards. They are to work with the Sales Department in obtaining and effectively maintaining business.
Job Summary:
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
Key Responsibilities:
- Greet...
The Laundry Supervisor is responsible for overseeing daily laundry operations to ensure timely, efficient, and high-quality cleaning, pressing, and folding of linens, uniforms, and guest items. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring adherence to hotel standards and health regulations. The Laundry Supervisor works closely with the housekeeping team and other departments to meet operational needs and maintain guest satisfaction.
- Supervise, train, and evaluate laundry staff, including attendants and pressers.
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The Director of Revenue Management is responsible for maximizing revenue growth and optimizing profitability across all revenue-generating channels in the hotel. This role entails setting and executing pricing strategies, managing inventory, and analyzing market data to drive revenue performance. The ideal candidate will be a strategic thinker with deep analytical expertise and a strong understanding of market trends, customer behavior, and distribution channels.
Key Responsibilities:
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Strategic Revenue...
The F&B Manager oversees all food and beverage operations within the establishment, ensuring the highest standards of service, quality, and guest satisfaction. This role includes responsibility for budget management, team leadership, and the development of innovative dining experiences that align with brand standards and enhance guest experience.
Key Responsibilities:
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Operations Management:
- Oversee daily operations...
- Prepare daily, weekly and monthly reports
- Support Owners services team
- Liaise with different departments such as accountants and operation to support Owner Services requirements
- Prepare statements of accounts based on available records
- Update client stages in CRM and in accountants books
- Electronic and digital filing as required
We constantly strive to attract confident, talented individuals with a winning attitude to join our successful sales department.This highly specialised role will involve the sale of exciting new property investments to our highly qualified database of subscribers.
We are lookign out for an experienced and dynamic Security Manager to lead and elevate all security operations at our hotel. This critical role will involve safeguarding guests, staff, and property, fostering a safe and welcoming environment that aligns with the highest standards of hospitality. The successful candidate will bring proven expertise in security management, along with strong leadership, critical thinking, and team development skills. With a strategic and proactive approach, they will enhance our security infrastructure and ensure that protocols evolve to meet emerging risks.
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We are seeking a detail-oriented and reliable Collection Officer to join our team for the 3 PM to 11 PM shift. The ideal candidate will not only handle customer transactions efficiently but also bring strong analytical skills to assist in tracking financial data and improving processes. Spreadsheet proficiency will be a key part of the role to help with daily reconciliation, sales reporting, and other administrative tasks.
1. Cash Handling & Reconciliation
- Ensure all transactions are recorded and discrepancies are resolved promptly.
- Manage cash balances , securing cash and handing over cash to Fasttrack with full record of cash...
Job Summary:
Carpenter is responsible to maintain and repair furniture accessories, is expected to observe safe working practice in carrying out repair and maintenance of gypsum board, installation of cabinet and vanity counters.
We are seeking a qualified electrician to join our hotel's maintenance team. The electrician will be responsible for maintaining, installing, and repairing electrical systems, equipment, and fixtures throughout the property. The ideal candidate will have experience working in a similar environment and will possess a thorough understanding of electrical theory and techniques.
Key Responsibilities:
- Install, maintain, and repair electrical systems and equipment throughout the hotel,...
Responsibilities:
- Receive and follow up for day-to-day maintenance call given by Maintenance Manager.
- Report the summary of work carried out for individual guest rooms and common areas including all used spare parts and accessories.
- Carry out general maintenance as per schedule provided by Maintenance Manager for Air Conditioning system and...
The Director of Rooms will lead the Rooms Division during the pre-opening and launch phases of a luxury hotel in Dubai. This role is pivotal in establishing and maintaining the highest standards of guest services, operations, and staff management for all front office, housekeeping, and guest services areas. The Director of Rooms will collaborate with the General Manager and other department heads to ensure a seamless guest experience, establishing brand standards and quality benchmarks. Candidates should have proven pre-opening experience within the luxury hotel industry and a deep understanding of Dubai’s hospitality standards.
We are seeking an experienced and visionary General Manager to lead the pre-opening and successful launch of a new hotel in Dubai. The GM will oversee all aspects of hotel operations, from property development and recruitment to strategic planning and service excellence. This role requires a strong leader with pre-opening experience in the luxury hospitality sector, with an in-depth understanding of Dubai’s market dynamics and a passion for delivering exceptional guest experiences.
Key Responsibilities:1. Pre-Opening Strategy and...
Job Summary:
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture.
Front Desk Supervisor is responsible for...
We are seeking an experienced and proactive Security Manager to oversee all security operations at our hotel. The Security Manager will be responsible for ensuring the safety and security of guests, employees, and hotel property. This role requires strong leadership skills, excellent problem-solving abilities, and the ability to manage a team effectively. The ideal candidate should have a background in security management and a thorough understanding of security protocols and procedures in a hospitality environment.
Responsibilities:
- Develop and implement comprehensive security policies,...
The Laundry Supervisor is responsible for overseeing daily laundry operations to ensure timely, efficient, and high-quality cleaning, pressing, and folding of linens, uniforms, and guest items. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring adherence to hotel standards and health regulations. The Laundry Supervisor works closely with the housekeeping team and other departments to meet operational needs and maintain guest satisfaction.
- Supervise, train, and evaluate laundry staff, including attendants and pressers.
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The Housekeeping Storekeeper is responsible for managing and maintaining the inventory of housekeeping supplies, linens, and equipment. This role involves organizing storage areas, tracking inventory levels, and ensuring that housekeeping staff have the necessary materials to perform their duties efficiently. The Storekeeper plays a key role in supporting the smooth operation of the housekeeping department by ensuring timely replenishment and distribution of supplies.
- Monitor and maintain accurate inventory levels of housekeeping supplies, linens, and amenities. Perform regular inventory counts and reconcile...
The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure a high standard of cleanliness, hygiene, and guest satisfaction throughout the hotel. This role involves leading the housekeeping team, managing resources efficiently, and ensuring compliance with health and safety standards. The Housekeeping Manager works closely with other departments to maintain an impeccable environment that reflects the hotel’s commitment to quality and guest service.
- Supervise, train, and mentor the housekeeping staff, including supervisors, room attendants, and public area...
- Responsible for doing all preparations before and during service, like preparing serving cutlery and bread baskets, making sure to work with clean equipment and surfaces.
- Coordinate the orders in a way that everything goes out to the guests in an efficient and timely matter.
- Have full knowledge of F&B menu items to assist guests and waiting staff where needed.
- Attend all F&B menu item related trainings.
- Have full...