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The Training and Quality Manager plays a critical role in shaping the hotel’s service culture by driving impactful learning initiatives and ensuring operational excellence. In collaboration with operational HODs this position will set-up brand standards, identify service gaps and implement improvement strategies for elevating guest experience. This also includes planning and execution of training programs that support talent development and align with business goals under the guidance of the Group Director of Training and Hotel Managing Director.
- Lead...
- Coordinate daily office activities between team members and other internal departments
- Handle inbound and outbound calls in a professional and courteous manner
- Handle all business correspondence
- Meet and greet clients as well as VIP guests and passing visitors
- Manage client appointments through bookings and confirmations
- Deliver excellent customer service, at all times
Job Summary:
As a Recreation Supervisor, you will assist in managing the operations of the pool & beach to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
Roles and responsibilities:
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Handle inbound and outbound calls in a professional and courteous manner.
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Respond to customer inquiries, provide accurate information, and resolve issues effectively.
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Promote The First Group’s products and services to potential clients.
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Generate qualified leads and schedule appointments for the sales...
The Assistant Training and Quality Manager plays a pivotal role in driving learning excellence and service quality across The First Group Hospitality portfolio. This individual supports the planning, coordination, and execution of training and quality assurance initiatives, ensuring alignment with diverse international brand standards and enhancing both team performance and guest satisfaction.
- Assist in the design, coordination, and delivery of engaging training programs, with a special focus on leadership development and performance-based learning.
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Job Description:
We are looking for a detail-oriented Junior Sales Administrator to support our sales team. Responsibilities include maintaining sales records, processing orders, handling customer inquiries, and providing administrative support.
Key Responsibilities:
- Assist with daily sales administrative tasks.
- Maintain and update customer databases.
- Process and follow up on sales orders.
- Handle customer inquiries and resolve issues.
- Prepare and distribute sales reports.
- Perform general office duties.
Job Summary:
The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.
Key...
Job Summary:
As a bartender, you will be responsible for providing excellent customer service while preparing and serving beverages to guests in the food and beverage industry. You will work closely with other team members to ensure that all guests have an enjoyable experience and all drinks are prepared to the highest standard.
Key Responsibilities:
- Greet guests and take...
- Responsible for doing all preparations before and during service, like preparing serving cutlery and bread baskets, making sure to work with clean equipment and surfaces.
- Coordinate the orders in a way that everything goes out to the guests in an efficient and timely matter.
- Have full knowledge of F&B menu items to assist guests and waiting staff where needed.
- Attend all F&B menu item related trainings.
- Have full...
To provide a proactive and supportive Human Resources service to all employees, upholding the company goals of employee engagement. To assist in developing and implementing initiatives which embrace company values and ensuring that all employees are treated in a positive, fair, and supportive manner throughout their employment. Be the first and main point of contact for all employees, assist them with their queries and provide them with the help that they are looking for. Follow-up that the help was well received and the documents etc. that they required were processed in a timely manner. It is not the intent...
To perform various administrative tasks to support & coordinate between departments:
- CRM coverage: manage lead creation, tour backing update requests, lead assigning & registration process
- Coordinate according to the Roadshow check list & RS policies, ensuring that each task is fulfilled within given time frame
- Coordinate the approval process, ensure CRM & Share point are correctly updated with information related to RS forms, customers, tours, sales, bookings & etc.
- Filling payment tracker, submitting reports within given time frame
- Processing of Agreements and Other related documents & contracts
- Purchase requests, submitting receipts &...
Operations Management:
- Oversee daily restaurant operations, ensuring smooth and efficient service.
- Implement and maintain high-quality service and food standards.
- Monitor inventory levels and coordinate with suppliers for timely stock replenishment.
- Ensure compliance with health, safety, and hygiene regulations.
- Address and resolve customer complaints promptly and professionally.
Team...
- Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
- Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
- Have an extensive knowledge of the menus and other F&B outlets.
- Serving in either conference rooms or other F&B outlets if required.
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We are looking for a skilled Hostess to take orders and deliver an exceptional experience to our customers.
Job Description
- Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment
- Introduces customers to the menu and announces daily or seasonal menu specials
- Answers questions about menu items, ingredients, and pricing
- Ensures that customers are satisfied...
We are looking for an ambitious Junior Accountant to provide support to the main business division of the finance department. The role will include assistance with day to day transactional processing in to the key systems operated by the company, along with ad hoc reporting requirements.
- Prepare weekly/monthly Balance Sheet reconciliations and ensure timely follow up on unallocated/unreconciled items.
- Provide processing support to the accounts receivable and accounts payable staff.
- Ensure that Delegations of Authority are being followed for cash...
- Implement the PPM Program and schedule of all kitchen and laundry equipment’s in the Hotel.
- Follow up local authority requirement maintenance plan for kitchen equipment’s.
- Keep record and coordinate with hygiene manager to make sure all requirements are filled up for HACCP.
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Job Summary:
We are seeking a qualified electrician to join our hotel's maintenance team. The electrician will be responsible for maintaining, installing, and repairing electrical systems, equipment, and fixtures throughout the property. The ideal candidate will have experience working in a similar environment and will possess a thorough understanding of electrical theory and techniques.
Key Responsibilities:
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This position is responsible to maintain all painting related jobs.
- Maintain safe working practice in carrying out the required duties and ensure that instructions specified by technical advisor are always carried out in line with WYNDHAM standards and according to professional and safe engineering principles.
- Carry out all types of painting work such as application of water base, oil base epoxy paints and top coat paints.
- Carry...
Job Summary:
We are seeking a results-driven and strategic Director of Sales to join our leadership team for the pre-opening of the tallest hotel in the world, located in the iconic Dubai Marina. This role requires an innovative and dynamic leader who will drive revenue growth, lead the sales team, and establish strong relationships with clients to position the hotel as a market leader in luxury hospitality.
Key Responsibilities
This position is responsible to maintain all painting related jobs.
- Maintain safe working practice in carrying out the required duties and ensure that instructions specified by technical advisor are always carried out in line with WYNDHAM standards and according to professional and safe engineering principles.
- Carry out all types of painting work such as application of water base, oil base epoxy paints and top coat paints.
- Carry...