Welcome and assist guests and visitors, support hotel room and day-pass operations, and help ensure front desk services run smoothly and professionally.
Job Description
Welcome guests and visitors, provide accurate information, and respond to enquiries in person, by phone, and through other approved channels.
Handle check-in and check-out for hotel guests, following property procedures.
Process day-pass enquiries, bookings, payments, and visitor registration.
Complete required guest and visitor records, including Ejar registration where applicable and in line with property procedures.
Manage reservations and update booking details in the relevant systems.
Handle payments, receipts, cash, and front desk transactions accurately, following cash-control procedures.
Coordinate with Housekeeping, Recreation, Security, and other teams to resolve guest requests and support smooth operations.
Keep guest information confidential and maintain accurate records.
Prepare shift handover notes and report incidents, complaints, or service issues to the supervisor.
Maintain a tidy, welcoming front desk and follow property service and safety standards.
Desired Skill & Expertise
High school diploma or equivalent; additional hospitality training is an advantage.
Previous experience in a hotel, resort, reception, or customer service role is preferred.
Comfortable using booking, payment, and basic office systems.
Good spoken and written English; Arabic is an advantage.
Strong communication, customer service, and problem-solving skills.
Reliable, organized, and able to work shifts, weekends, and public holidays as required.
