Housekeeping Order Taker

Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai’s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.

Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel’s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Café, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

The Housekeeping Order Taker works closely with the Housekeeping Management Team to ensure that the daily operations are run smoothly which helps to achieve departmental goals and exceed guest expectations

• Answer the telephone as per standard, respond promptly to guest requests, log details and communicate requests to relevant colleagues. 
• Maintain open communication channels for VIP Arrivals, special requests and instructions.
• Keep track of all room status and communicate with all concerned
• Update room status as required by coordinating with housekeeping supervisors
• Coordinate VIP rooms, make-up rooms and queue rooms.
• Work with Guest Services to organise babysitting requests
• Ensure all guest requests for special/extra items and services are delivered to the rooms promptly.
• Ensure all movements of rooms are recorded in the daily allocation sheet.
• Distribute and monitor the issuance of various keys: Master keys, Floor master keys, Pantry keys and mobile phones in a timely manner as per the shifts.
• Receive worksheets and keys from housekeeping attendants at the end of their shift.
• Check the key cabinet at the end of each shift to ensure that all keys and mobile phones allocated to housekeeping are accounted for
• Liaise with the Engineering Supervisors and action the critical maintenance requests in rooms and public areas.
• Update and maintain the daily and long pending maintenance files accurately.

• At least 1 year experience in a similar position in a 4/5* hotel.
• Excellent communication skills in English.
• Knowledge of Opera. Strong Computer skills, Microsoft Office.
• Preferably Russian or French speaker.
• Passion for delivering exceptional levels of guest service.
• A warm personality and positive work attitude.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.