Front Office Associate

Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai’s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.

Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel’s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Café, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Summary:

At Hotel Avalon, the Front Office Associate plays a vital role in delivering exceptional customer service to guests and visitors. This position involves performing a variety of administrative and front desk duties in a professional, courteous, and efficient manner. The ideal candidate is a proactive team player with excellent communication skills, a positive “can-do” attitude, and the ability to multitask and thrive under pressure.

As part of a dynamic and customer-focused team, you will be instrumental in creating memorable guest experiences that reflect Hotel Avalon’s commitment to excellence.

Key Duties & Responsibilities:

• Greet and welcome all guests in accordance with TFG Hospitality standards.

• Perform all Front Office operations, including guest check-in and check-out procedures.

• Answer incoming phone calls courteously and professionally, following hotel etiquette.

• Assist guests with inquiries, reservations, and special requests in a timely and helpful manner.

• Handle cashiering tasks, including billing, payments, and foreign currency exchange.

• Maintain up-to-date knowledge of Front Office systems and software.

• Provide accurate and clear information regarding hotel services, facilities, and operating hours.

• Review Front Office logs and Trace File; monitor guest credit limits daily.

• Coordinate with Front Office Team Leaders to ensure seamless daily operations.

• Communicate effectively and professionally with guests and colleagues.

• Complete shift checklists and assigned duties promptly and accurately.

• Promote hotel services, packages, and loyalty programs to enhance the guest experience.

Qualifications and Skills:

• Minimum of 1 year experience as a receptionist in a 4-star property with 250+ room inventory.
• Proven experience with Front Office systems, including OPERA, Hotel PMS, VICAS, and Microsoft Office Suite.
• Excellent communication and interpersonal skills, with strong proficiency in spoken and written Business English.
• Additional language skills preferred: French, Russian, Chinese, or Italian.
• High school diploma or equivalent required; a bachelor’s degree in hospitality or a related field is preferred.
• Previous experience in customer service or an administrative role is an advantage.
• Strong organizational, planning, and time management skills.
• Excellent problem-solving abilities and a proactive, team-oriented attitude.
• Attention to detail and a high level of accuracy in handling tasks.
• Able to work flexible hours, including rotating shifts, evenings, weekends, and holidays.
• Ability to thrive in a fast-paced, high-pressure environment.