Cluster Payroll Manager

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

We are seeking a meticulous and experienced Cluster Payroll Manager to oversee the payroll operations across a group of hotels within our portfolio. The ideal candidate will ensure accurate and timely processing of payroll while maintaining compliance with local labor laws and organizational policies. This role plays a critical part in maintaining employee satisfaction, audit readiness, and financial accountability across all managed hotel properties.

Key Responsibilities:

• Manage end-to-end payroll operations for multiple hotel properties in the cluster.
• Ensure accurate calculation of wages, salaries, bonuses, overtime, and deductions in accordance with contracts and applicable labor laws.
• Supervise the payroll team and coordinate with HR and Finance departments across properties.
• Ensure full compliance with local, federal, and company regulations related to employment, tax, and payroll practices.
• Prepare documentation for internal and external audits and ensure all payroll-related records are up to date and well organized.
• Administer and maintain payroll systems and HRMS software; liaise with software vendors for enhancements and troubleshooting.
• Generate and analyze regular payroll reports, headcount reports, cost center allocations, and variance analysis.
• Serve as the main point of contact for payroll-related queries across the cluster.
• Educate and assist staff on salary structures, benefits and Final Settlement calculations where required.
• Resolve discrepancies and complaints in a timely, professional manner.
• Identify and implement improvements to increase the efficiency and accuracy of payroll processes.
• Maintain effective internal controls to prevent errors and fraud.

• Minimum of 3 years’ experience in payroll management, with at least 2 years in a multi-property hotel or hospitality environment.
• Proven experience in using payroll software (e.g., Oracle, SAP or hospitality-specific HRMS).
• Proficient in MS Excel and reporting tools.