Executive -Owner Services

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Manages an individual portfolio of Owners to handover new projects.
• Supports Owner Relations Team and Collections by meeting Owners on site and advising of TFG Asset Management’s service and quality standards.
• Facilitates the collection of fees for Services.
• Obtains the signature of Owners as and when required.
• Liaises between Owners and Relevant Teams to facilitate Owner stays.
• Maintains accurate and secure files of Owners data and contracts
• Be available to answer Owner communication outside normal office hours, evenings and weekends as and when required.
• Deal with Owners negative feedback and recover the relationship with TFG’s existing Owners to retain custom and grow business.
• Control client’s profile, funds allocation, and constant update of CRM.

Preferred Qualifications:

•  Sales Experience / Economics/ Management/ Banking / Customer Service.

 
Behavioral Competencies required:  

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

 
Minimum Requirements:

• Fluent in French
• Customer service, client relationship skills.
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Education:

• Degree in Business / Hospitality