General Manager

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

We are seeking an experienced and visionary General Manager. The GM will oversee all aspects of hotel operations, from property development and recruitment to strategic planning and service excellence. This role requires a strong leader in the luxury hospitality sector, with an in-depth understanding of Dubai’s market dynamics and a passion for delivering exceptional guest experiences.

Key Responsibilities:

Leadership and Strategic Management:

• Provide visionary leadership to the entire team, setting clear goals and objectives in alignment with the company's mission, values and financial expectations.
• Develop and implement strategic plans to enhance the hotel's reputation, market position, and profitability.
• Foster a collaborative and inclusive work environment that encourages innovation, teamwork, and professional development.

Operational Excellence:

• Oversee all aspects of hotel operations, including Rooms Division, Food and Beverage, Maintenance, and Security, to ensure seamless and efficient service delivery.
• Collaborate with support functions like Human Resources, Finance, Sales, Marketing, Revenue Management to achieve common goals
• Implement best practices and innovative solutions to optimize operational efficiency and cost-effectiveness.

Guest Experience and Satisfaction:

• Champion a guest-centric culture focused on exceeding expectations and delivering personalized experiences to every guest.
• Monitor guest feedback and reviews, address any concerns promptly and proactively to ensure high levels of satisfaction and loyalty.
• Continuously innovate and enhance guest amenities, services, and facilities

Revenue Management and Financial Performance:

• In tandem with the Commercial Team develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams, including room sales, food and beverage, and ancillary services.
• Monitor financial performance, budgets, and expenses, implementing corrective actions as needed to achieve financial targets and operational efficiency.
• Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards.

Stakeholder Relations and Community Engagement:

• Cultivate positive relationships with key stakeholders, including owners, investors, suppliers, and local authorities, to ensure alignment and support for hotel objectives.
• Act as an ambassador for the hotel within the local community and hospitality industry, participating in events, initiatives, and partnerships to enhance the hotel's visibility and reputation.

• Experience: 10+ years in hotel management, with at least 3 years in a GM role.
• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's preferred).
• Skills: Strong leadership, communication, financial acumen, and strategic thinking skills; fluency in English is required.
• Competencies: Proven track record of achieving business goals, building and leading teams, and creating memorable guest experiences.
• Knowledge of Dubai Market: Comprehensive understanding of Dubai's luxury hospitality landscape, consumer preferences, and regulatory environment.