Internal Audit Manager-Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Under the business supervision of the Group Director of Finance – Hospitality, TFG, and in alignment with the policies and procedures of TFG HMC, as well as applicable local regulations, the Internal Audit Manager is responsible for developing, implementing, and monitoring internal audit processes across the portfolio of hotels. This role ensures compliance with internal controls, operational efficiency, financial integrity, risk mitigation, and adherence to corporate policies and regulatory requirements. The Internal Audit Manager is also expected to foster a culture rooted in TFG HMC’s five core values: Trust, Integrity, Respect, One Team, and Service, in line with the brand ethos.

1. General Hotel Operations

• Verify licensing and statutory compliance (e.g., tourism, health, and safety regulations).
• Review the organizational chart, key job responsibilities, and segregation of duties.
• Inspect insurance coverage and validity.
• Review balance sheet reconciliations.

2. Front Office

• Test front desk cash and card reconciliations.
• Verify complimentary stays, upgrades, and rate overrides.
• Review paid-outs, no-shows, and early departures.
• Audit folio closure processes and credit card reconciliations.

3. Revenue Audit

• Compare PMS revenue reports with the general ledger.
• Audit POS and F&B revenue against consumption.
• Review discount approvals, refunds, and cancellations.
• Spot-check sold rooms against physical occupancy.
• Audit banquet and event billing for completeness and accuracy.

4. Food & Beverage

• Audit recipe costing and portion control.
• Verify stock movement from stores to kitchen.
• Inspect kitchen waste logs and breakage records.
• Review F&B cost percentages against ideal cost benchmarks.

5. Purchasing & Stores

• Test procurement compliance with the approved vendor list.
• Match LPOs with delivery notes and invoices.
• Check for duplicate or fictitious invoices.
• Review slow-moving and non-moving inventory items.
• Audit bin cards and store reconciliations.

6. Payroll & Human Resources

• Review employee master files, contracts, and bank account details.
• Test for ghost employees and duplicate accounts.
• Reconcile HR roster against attendance and payroll records.
• Check calculations for leave encashments, overtime, and severance.

7. Accounts Payable & Receivable

• Test aging reports, provisions, and overdue balances.
• Review vendor account reconciliations.
• Match payments with invoices and LPOs.
• Verify customer credit policies and approvals.

8. Cash & Bank

• Conduct surprise cash counts (petty cash and house banks).
• Review cash deposits against system reports.
• Audit foreign exchange transactions.
• Test the accuracy and timeliness of bank reconciliations.

9. IT & Systems

• Review user access logs and authorization levels.
• Verify data backup processes and retention policies.
• Ensure antivirus software, firewalls, and system updates are current.

10. Compliance & Risk

• Test adherence to corporate policies, SOPs, and USALI standards.
• Verify implementation of AML, anti-fraud, and data privacy measures.
• Ensure audit recommendations are tracked and implemented.

Reporting & Follow Up:

• Prepare audit reports including:
• Summary of findings
• Risk ratings
• Root cause analysis
• Action plans and deadlines
• Conduct exit meetings with the General Manager and Head of Finance.
• Maintain and regularly update an audit issue tracking sheet.

Other Responsibilities:
Perform additional internal audit, internal control, or analytical tasks as required by the company.

• Bachelor’s degree in finance or related field with over four years of experience in hospitality or hotel operations.
• Proficient in Sun Systems (Q&A, Sun Vision), ADACO, and advanced Microsoft Office (Excel, PowerPoint, SharePoint).
• Strong analytical and planning skills with a strategic mindset and attention to compliance, risk, and operational efficiency.
• Effective communicator with excellent written and spoken English.
• Experienced in leading teams, coaching others, and building strong cross-functional relationships.
• Adaptable, results-driven, and committed to continuous improvement and high-quality standards.