The position of Security Supervisor is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets under the guidance of the Cluster Security Manager . S/he assists in coordinating the Security operations of the hotel in line with Wyndham standards to ensure maximum efficiency and guest satisfaction and promotes the desired work culture.
GENERAL REQUIREMENTS:
- Have a thorough understanding and knowledge of all hotel related services and products, have the ability to make recommendations to hotel guests and employees.
- Perform all tasks consistently in line with the Hotel standards and adhere to all Hotel rules and procedures and the UAE legal requirements.
- Manage in the absence of the Cluster Security Manager the department according to the established standards providing a safe, secure, courteous, professional, efficient and flexible service at all times, following the Hotel Standards of Performance
- Perform minimum one patrol per each shift of all areas of the property to observe and report any irregularities to CSM.
- Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, security grooming and key control
- Maintain proper and accurate records of all documents to include Security Log, Incident Report, Key Control, Lost and Found ,Quarantine list, Visitor Passes and gate pass.
- Handle investigation and make unbiased incident report on all claims involving thefts, accidents, injury, property damage, vandalism and trespassing from either guests, visitors or employees to the Management.
