Venue Manager

Join the dedicated team at The First Collection Business Bay, where hospitality meets opportunity in the heart of Dubai's lively Business Bay district. An inviting haven that blends sophistication with down-to-earth charm, The First Collection Business Bay delivers bespoke experiences, placing comfort and ease at the forefront of each guest experience. 

Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers the perfect base for business and leisure travellers to explore the City of Dreams. With distinctive dining choices and recreational amenities, such as a fully equipped gym, an inviting spa, and a rooftop pool, our immersive offerings aim to transcend traditional stays. Additionally, guests have exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah, making The First Collection Business Bay a dynamic and contemporary part of The First Group's expanding portfolio of upscale lifestyle hotels.

As part of our team, you'll be immersed in an environment where sustainability is key, and every day brings new opportunities for growth and development. 

KEY RESPONSIBILITIES

• Assist the F&B Management where needed.
• Supervise all the operations in the department.
• Being part in the recruitment process for new associates.
• Ensure (new) associates receive trainings they need.
• Responsible for conducting performance reviews according to the company standards.
• Responsible for delegating tasks and giving instructions to the team.
• Supervise the progress and quality of the tasks.
• Take care of the guests’ complaints/questions in a timely manner.
• Administrational tasks like making the rosters for the team and keeping track of annual leave.
• Work closely with other departments to make sure all work and tasks are being done efficiently and in a timely manner.
• Ensure menus are updated.
• Check regularly that associates have everything they need to perform their tasks.
• Ensure all safety and hygiene regulations are followed and notify the right person when breaches occur.
• Suggest new ideas, changes and improvements to the management.
• Ensure all operating equipment is functioning properly and they are safe of any hazardous chemicals.
• Attend team/department meetings.
• Motivate associates as well as helping them feel confident and give constructive feedback.
• Improve processes in F&B and find ways to improve. Ask guests and associates for feedback and areas to improve.
• Ensure monthly, daily trainings are complete together with the teams.
• Ensure all team members are tested on their menu and product knowledge at least once a month and keep records of the same on file.
• Ensure all SOP’s are followed consistently and team is trained.

 Human Resources

• Responsible for HR leadership of direct reports and their teams: recruitment and selection, performance management (Appraisal/PDP), associates development and motivation, counselling / disciplinary issues.
• Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
• Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
• Ensure the administration of the 3-month/6-month review process and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
• Talent Reviews are active and the target audience knows why they are so important.
• Ensure 100% compliance with all mandatory trainings for department; as well ensure that Departmental Trainers are positively encouraged.
• Control the LTO in the department in conjunction with the HR to ensure that any areas of concern are monitored and rectified.
• Manage the Associate Engagement Survey process for the department, ensure that the follow up meetings are done and the associates have timely feedback.
• Conduct interviews for all senior chef positions.
• Review manning and recruitment of all positions.
• Ensure that you dine in the associates restaurant at least three times a week and provide HR feedback.

 Communication

• Conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.
• Conduct weekly documented 121’s with all direct reports.
• Share all relevant information with Hotel Manager in weekly 121’s.
• Participate in Monthly HOD Meeting/Quarterly all Hotel Meeting/P&L meetings.

 Finance

• Prepare the expenses budget.
• Ensure all the outlet par level are set and followed.
• Ensure the beverage inventory have done on timely manner and justification has to be done whenever it needed.
• Ensure the beverage cost are according to the budget/forecast.
• Ensure vacation, Public Holidays and lieu days are used to the needs of the business.
• Ensure that the payroll is submitted to HR on the agreed date.

 Management

• Train and develop the team and provide support when required.
• Ensure all direct reports have a Personal Development Plan to achieve their goals.
• Ensure that effective communication flow is maintained at all times.
• Actively participate in the community involvement projects and initiatives together with the hotel’s management team.
• Maintain business environment based on the code of conduct and company vision.

Qualifications:

• Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field (preferred).
• Proven experience (3+ years) in event management, hospitality, or venue operations.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Knowledge of event planning software and hotel management systems.
• Ability to work flexible hours, including weekends and holidays.