Front Office Associate

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and assist with inquiries and requests.
• Manage reservations and bookings.
• Handle cash and credit card transactions.
• Assist with various administrative tasks, including filing, data entry, and photocopying.
• Maintain a clean and organized reception area.
• Liaise with other departments to ensure the smooth running of the hotel.

Job Summary:

The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and assist with inquiries and requests.
• Manage reservations and bookings.
• Handle cash and credit card transactions.
• Assist with various administrative tasks, including filing, data entry, and photocopying.
• Maintain a clean and organized reception area.
• Liaise with other departments to ensure the smooth running of the hotel.

Qualifications and Skills:

• High school diploma or equivalent.
• Previous experience in customer service or administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work well under pressure and in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.
• Attention to detail and accuracy.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of multiple languages is a plus.