Doorman

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

The Doorman is responsible for creating a welcoming and safe environment for guests and visitors entering the hotel. They are the first point of contact for guests and are responsible for greeting them with warmth and hospitality. The Doorman also ensures that the hotel entrance and surrounding areas are kept clean and secure.

• Ensure brand standards, policies and procedures are adhered to at all times.
• Be familiar with all hotel facilities, hours of operation and current promotions.
• Assist the guests with their luggage, when arriving or departing from the hotel.
• Assist the guests with loading/offloading form the vehicle.
• Be knowledgeable of all traffic regulations and abide by them at all times.
• Maintain an alert position in the entrance and welcome guests to the hotel.
• Make sure to arrange traffic flow at the entrance of the hotel.
• Be familiar with local area services, offices, attractions, restaurants, etc.
• Able to provide directions to various destinations within the city.
• Manage the valet drivers and make sure that they are properly groomed, well presented and adhering to the hotel standards.
• Be fully aware of all safety and emergency procedures and report any incidents immediately.
• Review Front Office logs, Trace File and transport requirements for Guest Shuttle services and Limousine company.

• At least 1 year experience in a 4/5 star Hotel/Resort in Front Office.
• Excellent communications skills, both written and verbal.
• Required language(s): fluent English, Arabic and French are preferred.
• Team player with excellent planning and organizing skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality with good problem-solving skills.