CID Associate (UAE National)

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

The CID Associate will be responsible for maintaining all guests passport & ID database and transfer on timely manner to Database ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner.

Key Responsibilities:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
• Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
• Maintain a structured filing system, as per CID and audit procedures requirements.

• At least 1 year of experience as a front desk agent in a 5*property.
• Service focused personality is essential.
• Front Office computer literacy (e.g., OPERA, VICAS, etc.)
• Fluency in Arabic and English is a must; additional languages are a plus.
• Excellent organizational skills and attention to detail.