IT Executive - Hospitality

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

• Oversee and maintain the organization’s hotel IT infrastructure, including hardware, software, and network systems, ensuring optimal performance, security, and compliance with regulatory standards.
• Manage IT-related budgets and stay updated on emerging technologies.
• Provide technical support to staff and limited assistance to guests for IT-related issues.
• Address end-user needs by managing user accounts, including setup, removal, and password resets, while maintaining confidentiality.
• Offer comprehensive IT support and troubleshooting for hardware and software.
• Troubleshoot IT systems and hardware.
• Manage and monitor network devices, ensuring reliable performance.
• Administer databases and ensure data integrity.
• Adhere to company policies and procedures, safeguarding company assets.
• Comply with information security protocols and property-specific procedures.
• Monitor, operate, and provide training on IT hardware, software, and peripherals.
• Support F&B operations by managing POS requirements, including configuration of menu items, packages, reports, and printer setups.
• Maintain and monitor A/V equipment across the property and outlets.
• Support the deployment of new applications and systems.
• Maintain an up-to-date inventory of all technology devices.
• Prepare status reports for ongoing IT projects.
• Prioritize and manage multiple open cases effectively.
• Provide on-call support for critical incidents as necessary.
• Manage and oversee a 24x7x365 environment, including off-shift work when required.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant IT certifications and professional training.
• Minimum of 3 years of experience in a similar role.
• Proficient in operating systems, software, and network installation and configuration.
• Strong problem-solving and critical thinking abilities.
• Hands-on experience with systems such as Opera, Micros, Adaco, and SUN System.
• Exceptional communication and interpersonal abilities.
• Advanced problem-solving skills with a keen eye for detail.
• Strong analytical and reasoning capabilities.
• Ability to work effectively under pressure and manage conflicts.
• Excellent organizational, time management, and prioritization skills.