F&B - Role

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.

The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

The F&B Crew is an essential member of our food and beverage team, responsible for assisting with the smooth operation of the dining and service areas. You will help ensure an outstanding guest experience by providing excellent customer service, preparing and serving food and beverages, maintaining cleanliness, and supporting your team members in daily tasks. This role is ideal for individuals who enjoy working in a dynamic environment and have a passion for hospitality.

Key Responsibilities:

• Greet customers warmly and professionally as they enter the establishment.
• Take food and beverage orders and relay them to the kitchen or bar staff.
• Serve food and drinks in a timely, friendly, and efficient manner.
• Ensure guests are satisfied with their meals and services, promptly addressing any concerns or special requests.
• Assist in the preparation and presentation of food and beverages according to the restaurant’s standards.
• Help with basic food preperation, such as assembling trays, plating food, or refilling drink stations.
• Ensure all items are stocked and ready for service, including condiments, utensils, and napkins.
• Clean and set up dining areas, ensuring tables are tidy and ready for guests.
• Maintain cleanliness in all areas of the food and beverage section, including dining room, kitchen, and service areas.
• Dispose of waste, clean dishes, and ensure the proper disposal of trash according to health and safety standards.
• Work closely with fellow crew members, kitchen staff, and supervisors to ensure efficient service.
• Support other F&B staff in various roles, such as washing dishes, restocking supplies, and assisting with event setup.
• Follow all instructions from senior staff to ensure service runs smoothly.
• Listen to customer feedback and communicate it to the appropriate team members to ensure continuous improvement.
• Handle minor customer concerns professionally and escalate issues to a supervisor or manager when necessary.

• Previous experience in food and beverage service (required).
• Strong communication skills and a friendly, customer-oriented attitude.
• Ability to work effectively in a fast-paced, team-driven environment.
• Willingness to learn and adapt to new tasks and responsibilities.
• Good understanding of food safety and cleanliness standards.
• Ability to multitask and prioritize tasks efficiently.
• Flexibility to work various shifts, including evenings, weekends, and holidays.