Assistant Venue Manager

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.

The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

The Assistant Venue Manager will assist in overseeing the day-to-day operations of the restaurant, ensuring high standards of service, food quality, and guest satisfaction. This role involves managing the front-of-house team, assisting with event coordination, ensuring smooth service flow, and supporting the Venue Manager in achieving operational goals.

Key Responsibilities:

• Assist in managing the daily operations of the restaurant, ensuring a seamless guest experience.
• Supervise the front-of-house staff to ensure efficient service, including waitstaff, hosts, and bartenders.
• Coordinate and manage guest seating and table assignments during peak hours.
• Ensure the venue is well-maintained, clean, and welcoming for guests.
• Ensure the highest level of customer service, addressing guest needs, complaints, and special requests.
• Engage with guests to ensure satisfaction and create a welcoming atmosphere.
• Handle customer concerns or feedback with professionalism, working toward immediate resolution.
• Assist in training, mentoring, and supervising front-of-house staff to ensure consistent service standards.
• Assist with scheduling and staffing to ensure optimal coverage during service hours.
• Motivate staff to deliver excellent customer service and maintain a positive work environment.
• Assist with organizing and coordinating special events, private dining, and group reservations.
• Collaborate with the kitchen and bar staff to ensure events are executed smoothly.
• Ensure all event details (e.g., menu, seating, timing) are communicated effectively to staff.
• Ensure the restaurant adheres to health, safety, and cleanliness standards.
• Monitor food safety protocols and hygiene standards.
• Assist with enforcing alcohol service regulations and maintaining a safe environment.
• Monitor restaurant supplies, including linens, glassware, and cleaning products.
• Help maintain inventory levels and assist with ordering supplies as needed.
• Ensure proper stock levels of beverages and food items, coordinating with kitchen and bar staff.
• Assist in managing budgets, including labor and operational costs.

• Previous experience in restaurant or hospitality management.
• Strong communication, leadership, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of food and beverage service and restaurant operations.
• Proficiency in restaurant management software and POS systems.
• A strong understanding of health and safety regulations in the restaurant industry.
• Excellent customer service skills with a passion for hospitality.
• Strong problem-solving abilities and decision-making skills.
• Detail-oriented with a focus on quality and guest satisfaction