F&B Associate

KEY RESPONSIBILITES

• Responsible for doing all preparations before and during the service, like preparing tables and polish cutlery.
• Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
• Have an extensive knowledge of the menu’s and other F&B outlets.
• Serving in either conference rooms or other F&B outlets if required.
• Taking orders from the guests, explaining the menu and advising the guest on their decision making.
• Liaising with management for advice if required.
• Communicating with the kitchen about the orders and being very clear about special wishes of guests.
• Consistently upsell of food and beverages and making guests aware of promotions.
• If necessary preparing orders like drinks and preparing snacks, bread.
• Serving at parties and reception if required.
• Dealing with the payments and doing closure paperwork if required.
• Serving the guests with all food and beverage requirements during their stay in an attentive and efficient way.
• Taking reservations, in corporation with the supervisor and hostess/host if necessary because of special requests of the guest.
• Responsible for cleaning tasks during and after service.
• Making sure that all the guest areas look immaculate.
• Attend departmental meetings if required.
• Take feedback from guests and notifying management about it.
• Share ideas for improvement
• Know the software in the F&B outlets to be able to put in the orders
• Ensuring your guests receive what they ordered, guest satisfaction is key at all times
• Taking pride in your daily actions with the team as well as our guests.

• A minimum of 2+ years experience is essential.
• Preferably experienced in high volume F&B operations.
• Maintains great customer service to all guests.
• Planning and organising tasks, people and supplies.
• Excellent interpersonal and communication skills.
• Quantified experience in food safety and hygiene.
• Advanced customer service skills.