Front Office Associate - Russian Speaker

Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience. 

As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand – it is a commitment, a passion, and a journey into Dubai’s finest.

The First Collection Marina

Ready to join Dubai's dynamic hospitality landscape? Become a part of our valued team at The First Collection Marina, where we are dedicated to excellence in hospitality.

Found in the city's iconic Dubai Marina, The First Collection Marina features 493 stylish rooms and suites, many boasting breathtaking maritime views while its top-notch facilities and amenities include a rooftop pool, in-house spa, and 24-hour gym. Exceptional dining experiences also await, including authentic Italian cuisine at Alloro and all-American BBQ at the Blacksmith Bar & Eatery. 

Blending urban energy and maritime serenity, The First Collection Marina is steps away from Dubai Marina’s waterfront promenade and The Walk at JBR, while neighbouring attractions can be quickly accessed with our shuttle service. Additionally, guests can enjoy complimentary getaways to Soluna Restaurants and Beach Club, The Palm.

Join us in delivering incredible hospitality experiences in one of the world's most exhilarating destinations. The next chapter in your career awaits at The First Collection Marina.

Job Summary:

The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Answer phone calls and assist with inquiries and requests.
• Manage reservations and bookings.
• Handle cash and credit card transactions.
• Assist with various administrative tasks, including filing, data entry, and photocopying.
• Maintain a clean and organized reception area.
• Liaise with other departments to ensure the smooth running of the hotel.

Qualifications and Skills:

• High school diploma or equivalent.
• Previous experience in customer service or administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work well under pressure and in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software.
• Attention to detail and accuracy.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of multiple languages is a plus.