Cluster Director of Revenue Management

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

The Director of Revenue Management is responsible for maximizing revenue growth and optimizing profitability across all revenue-generating channels in the hotel. This role entails setting and executing pricing strategies, managing inventory, and analyzing market data to drive revenue performance. The ideal candidate will be a strategic thinker with deep analytical expertise and a strong understanding of market trends, customer behavior, and distribution channels.

Key Responsibilities:

• Strategic Revenue Management:

  • Develop and implement revenue management strategies and pricing models to maximize room revenue and market share.
  • Conduct regular revenue analysis and forecasting to inform business decisions and strategic planning.
  • Monitor competitive market trends and adjust pricing strategies as necessary to maintain a competitive edge.

• Inventory and Pricing Control:

  • Oversee the distribution and management of room inventory across all booking channels.
  • Set room rates, packages, and promotions based on forecasted demand, market conditions, and competitive intelligence.
  • Manage and optimize distribution channels, including OTAs, brand website, GDS, and other online and offline channels.

• Performance Analysis:

  • Track, analyze, and report on key revenue metrics, including RevPAR, ADR, occupancy, and market share.
  • Regularly review and interpret revenue performance reports to identify trends, opportunities, and areas for improvement.
  • Present findings and recommendations to senior management to support revenue and profitability goals.

• Cross-Departmental Collaboration:

  • Collaborate with Sales, Marketing, Reservations, and Operations teams to align revenue strategies with overall business goals.
  • Provide training and guidance to sales and front office teams on revenue management principles and upselling techniques.
  • Work closely with marketing teams to develop promotions and campaigns that drive occupancy and ADR.

• Technology and Systems Management:

  • Utilize revenue management software (e.g., RMS, CRS, PMS) to manage data and make data-driven decisions.
  • Oversee the implementation and maintenance of technology solutions that support revenue management processes.
  • Ensure data integrity and accuracy in revenue management systems and processes.

• Market Intelligence:

  • Conduct ongoing competitive analysis, including pricing, positioning, and market trends.
  • Keep abreast of industry changes, new technologies, and best practices in revenue management.
  • Develop market segmentation and customer profiling strategies to enhance targeting and pricing precision.

• Budgeting and Forecasting:

  • Lead the annual budgeting and forecasting process for all revenue streams, including rooms, F&B, and ancillary services.
  • Ensure that revenue targets align with overall financial goals and provide regular updates on performance against budget.
  • Identify opportunities to increase incremental revenue through upsell programs and ancillary offerings.

• Bachelor’s degree in Hospitality Management, Business, Finance, or a related field; an advanced degree is a plus.
• Proven experience in revenue management within the hospitality industry, with a strong track record in optimizing revenue and profitability.
• Expertise in pricing strategy, demand forecasting, and competitive analysis.
• Proficient in revenue management systems (e.g., RMS, PMS, CRS) and Excel; familiarity with hotel distribution channels is essential.
• Strong analytical skills with the ability to interpret and act on complex data sets.
• Excellent communication and interpersonal skills, with the ability to present to senior management and influence key stakeholders.