Housekeeping Manager

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.

The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure a high standard of cleanliness, hygiene, and guest satisfaction throughout the hotel. This role involves leading the housekeeping team, managing resources efficiently, and ensuring compliance with health and safety standards. The Housekeeping Manager works closely with other departments to maintain an impeccable environment that reflects the hotel’s commitment to quality and guest service.

• Supervise, train, and mentor the housekeeping staff, including supervisors, room attendants, and public area cleaners.
• Conduct regular performance evaluations, provide feedback, and address any performance issues.
• Plan and conduct training sessions to ensure staff are equipped with proper cleaning techniques, guest interaction, and safety protocols.
• Develop and implement cleaning schedules for all guest rooms, public areas, and back-of-house spaces to ensure a consistent high standard of cleanliness.
• Conduct daily inspections of rooms and public areas to ensure standards are met and address any deficiencies.
• Manage inventory and procurement of cleaning supplies, linens, and guest amenities, ensuring cost-effective stock levels.
• Respond promptly to guest requests and complaints related to housekeeping services, ensuring quick and satisfactory resolutions.
• Ensure that guest preferences and special requirements are met in coordination with front office and other relevant departments.
• Set and enforce cleanliness and maintenance standards to meet or exceed hotel brand and health standards.
• Collaborate with maintenance and engineering teams to identify and address maintenance issues within guest rooms and public areas.
• Ensure that all housekeeping staff adhere to safety guidelines and hotel policies.
• Maintain compliance with sanitation, safety, and environmental regulations.
• Regularly review and update departmental policies and procedures to reflect industry standards.
• Prepare and manage the housekeeping department budget, monitoring expenses, and identifying areas for cost-saving.
• Generate regular reports on department performance, inventory usage, and guest satisfaction metrics.
• Implement energy and cost-saving initiatives within housekeeping operations.

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 3 years of experience as a Housekeeping Manager or similar role in a luxury hotel.
• Strong leadership and team-building skills.
• Excellent organizational and time management abilities.
• Knowledge of health and safety standards and experience in maintaining quality control.
• Exceptional attention to detail.
• Strong communication and interpersonal skills.