Front Office Supervisor

Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience. 

As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand – it is a commitment, a passion, and a journey into Dubai’s finest.

The First Collection at Jumeirah Village Circle:

Discover a rewarding career with The First Collection at Jumeirah Village Circle. Located near the Dubai Marina and other vibrant cityscapes, this 491-room urban resort provides the ideal gateway to Dubai's array of immersive experiences.

Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), The First Collection at Jumeirah Village Circle offers convenient access to neighbouring malls, parks, cafés, and restaurants, while its own signature dining experiences include Santé Ria, Village Bistro and The First Collection’s award-winning Risen Café & Artisanal Bakery. Additionally, guests can unwind within an exclusive club lounge, outdoor pool, gym, and spa. Another exceptional offering includes complimentary access to Soluna Restaurants and Beach Club, located on The Palm Jumeirah, which seamlessly blends city energy with beachside tranquillity. 

Explore opportunities with us today and become part of a team dedicated to excellence in hospitality.

Job Summary:

The Front Office Supervisor is responsible for greetings, checking guests in and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately. They oversee the front office associates and support duty managers in the daily operations of the front office.

Key Responsibilities:

• Ensure brand standards, policies and procedures are adhered to at all times.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Provide customers a positive first and last impression and always maintain it.
• Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
• Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, room availability status for any given day.
• Be familiar with all the front office software required for the position.
• Ensure that all hotel standards are met when assisting the guests and handling information.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Review front office logs, trace file and credit limit daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assistance as needed.
• Always use proper etiquette when communicating with guests and associates.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintain and market promotions and guest programs.

• At least 1+ years experience working as Front Office Supervisor in a 4/5* property with 250+ inventory.
• 1 year experience Front Office computer literacy.
• Excellent communications skills with proficiency in speaking and writing English.
• Team player with excellent planning, organizing skills and excellent problem-solving skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality and good grooming.