F&B Supervisor

Posted Date 2 months ago(10/09/2024 11:11)
Job ID
2024-5736
Department
Food & Beverage
Job Location
Silver Sands Beach

Overview

About Silver Sands Beach

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

Job Description

Responsibilities:

  • Accomplishes department objectives by supervising staff, organizing and monitoring work process.
  • Provides quality service by enforcing quality and guest service standards.
  • Checks preparations before and during the shift.
  • Ensures the progress and delivery of tasks and makes sure quality standards are met in doing so.
  • Maintains staff by selecting, orienting and training employees, developing personal growth opportunities.
  • Promotes up and cross selling to the team members.
  • Responds to guest complains and questions in a timely manner.
  • Evaluates the staffing requirements per shift and also makes decisions when staffing requirements change during the shifts.
  • Works together with other departments to supervise all tasks to be done in an efficient and timely manner.
  • Keeps the supplies and stocks upto requirements, including advising the manager on the required materials.
  • Controls expenses by gathering and scheduling expenditures, monitoring variances, implementing corrective actions.
  • Works along in the shifts, knowledgeable about all products to answer the questions of both guests and staff.
  • Works together with the entire F&B management on new ideas and improvements for the department.
  • Checks bills, table progress, preparations, waiting time for food and drinks to prevent mistakes during the operations.
  • Supervises the restaurant opening and closing procedures.
  • Doing proper shift handovers to inform colleagues about what happened on the shift and what is important for the rest of the day/week.
  • Informs the management of any visit of FAM/ VIP guests to the outlets.
  • Ensures that menus, promotional items are handled properly and replaces damaged or outdated materials.
  • Is aware of the health and safety requirements for the department and makes the team members aware of those.
  • At all times keeps good communication with the kitchen about changes, dietary requests, VIPs etc.
  • Ensures daily briefings and allocations get done and all records kept on file.
  • Is doing the mid-year and final reviews for the crew and associates.
  • Ensures all work orders are raised and updated in Aladdin system.
  • Ensures all staff are following HACCP and Hygiene standards at all times.
  • Passes on information from management to colleagues and from colleagues to management.
  • The authority to decide or nominate an award based on performance.
  • Ensures all the prices in the micros are updated.
  • Doing the micros change form if new icons need to be created.
  • Trains, motivates and evaluates new and existing staff.
  • Attends departmental meetings if required.
  • Ensure the outlet par level are set and followed.
  • Daily/weekly/monthly inventory happening without fail.

Desired Skill & Expertise

  • All Day Dining experience preferable.
  • A minimum of 5+ years of experience in a 5-Star Hotel is essential.
  • Excellent reading, writing and oral proficiency in English.
  • Experienced in all aspects of restaurant's services.
  • Must be well-presented and professionally groomed at all times.
  • Excellent leader and trainer with solid motivational and teamwork skills.
  • Attention to detail and strong interpersonal skills to deal with diverse staff.
  • Handling guest complaints and ability to know when to escalate to line manager.
  • Ability to understand the flow of service and support colleagues.
  • Proven ability to successfully support the management to motivate and lead a diverse team.
  • Perform job with attention to details and the ability to organize and handle multiple tasks.
  • Ability to understand guest needs and to deliver superior customer service.
  • Ability to work long hours with a strong focus on operational excellence.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • HACCP Certified is required

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