Customer Service Agent

About Silver Sands Beach

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

As a Security Officer at our resort, you will play a crucial role in ensuring the safety and security of guests, employees, and property. Reporting directly to the Security Supervisor, you will be responsible for implementing security protocols, monitoring surveillance systems, and providing assistance during emergencies. This position requires strong communication skills, attention to detail, and the ability to handle various security-related tasks efficiently.

Key Responsibilities:

• Patrol and Surveillance:Conduct routine patrols of the resort premises to identify and address security risks. Monitor surveillance cameras and promptly respond to any suspicious activities or breaches.
• Guest and Employee Safety:Maintain a visible presence throughout the resort to deter potential security threats. Assist guests and employees with safety-related concerns and provide guidance during emergency situations.
• Access Control:Enforce access control policies by verifying credentials and monitoring entry and exit points. Ensure that only authorized individuals have access to restricted areas.
• Incident Response:Respond promptly to security incidents, disturbances, or medical emergencies. Take appropriate action to de-escalate situations and coordinate with local authorities if necessary.
• Report Writing:Accurately document all security-related incidents, observations, and actions taken in detailed reports. Maintain organized records to facilitate incident investigation and analysis.
• Emergency Preparedness:Participate in regular emergency response drills and training sessions. Familiarize yourself with emergency procedures and protocols to effectively respond to various scenarios.
• Customer Service:Provide exceptional customer service to guests and employees by addressing inquiries, assisting with directions, and offering support as needed.
• Collaboration:Collaborate with other resort departments, including management, maintenance, and housekeeping, to address security concerns and maintain a safe environment for everyone.

• High school diploma or equivalent; additional education or training in security management is preferred.
• Previous experience in security, law enforcement, or a related field is desirable.
• Strong communication skills, both verbal and written.
• Ability to remain calm and composed in stressful situations.
• Excellent problem-solving abilities and attention to detail.
• Physical fitness and ability to stand, walk, and patrol for extended periods.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Knowledge of basic computer applications and surveillance systems is an asset.