Housekeeping Coordinator

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.

The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

The Housekeeping Coordinator is a vital link between the housekeeping team and other hotel departments, ensuring the seamless operation of the housekeeping department. This role involves coordinating daily housekeeping activities, managing staff schedules, handling guest requests, and maintaining accurate records to support the efficient delivery of services that meet the hotel’s high standards.

• Create and manage daily housekeeping staff schedules, ensuring adequate coverage for guest rooms and public areas. Coordinate with other departments to align housekeeping activities with hotel operations.
• Serve as the primary point of contact for the housekeeping team, relaying information between housekeeping staff and management. Communicate effectively with other hotel departments, such as front desk and maintenance, to address guest needs and resolve issues promptly.
• Monitor and respond to guest requests related to housekeeping services, such as extra linens, special cleaning, or room changes. Ensure requests are fulfilled in a timely and efficient manner.
• Track and manage inventory of cleaning supplies, linens, and amenities. Place orders and ensure timely restocking to avoid shortages.
• Maintain accurate records of housekeeping activities, including room status, cleaning schedules, staff attendance, and inventory usage. Prepare reports as required by management.
• Assist in inspecting guest rooms and public areas to ensure cleanliness meets hotel standards. Report any deficiencies to the housekeeping team for immediate action.
• Support the onboarding and training of new housekeeping staff. Provide ongoing guidance and feedback to ensure consistent adherence to hotel policies and procedures.
• Ensure all housekeeping activities comply with health, safety, and hygiene standards. Report any safety hazards or maintenance issues to the appropriate department.
• Assist housekeeping staff with daily tasks during peak times or when needed. Foster a collaborative and positive work environment.

• Previous experience in housekeeping or a similar role, with at least 1-2 years in a coordinator position preferred.
• Strong organizational and multitasking abilities, excellent communication skills, and proficiency in using housekeeping management software or hotel management systems.
• Ability to think quickly and resolve issues efficiently while maintaining a high level of service.
• Keen eye for detail to ensure the highest standards of cleanliness and order are met.
• Ability to perform light physical tasks, such as walking, standing, and lifting up to 20 pounds.
• Flexibility to work weekends, holidays, and varied shifts as needed.