Coordinator - IT Operations

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

• Align with company IT policies and procedures for effective and profitable operational management. 
• Serving as the “First point of contact” to employees in IT related issues and possibilities.
• Assigning IT issue-based task to support team and ensure meeting the user’s requirement using effective management of IT helpdesk.
• Managing the inventory of entire IT related equipment’s and consistent coordination with procurement department in sourcing resources time to time.
• Data management of entire IT assets within the organization.
• Strategic relationship management with all IT and other vendors (Etisalat, DU, etc.).
• Customizing mobile network packages for employees from different hierarchy and managing with providers on executing solutions for various network issues.
• Monitoring and reporting mobile data and network usage of entire employees and streamline the cost spend to the provider.
• Effective utilization of IT resources and successful management in prioritizing IT equipment purchase in meeting the IT budget goals designed.
• Ensure that contracts are issued to all staff for their devices.

• A minimum experience of 3 years as a coordinator / administrator role within the IT operations
• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or Management Information Systems
• Relevant Microsoft Certifications
• Excellent English communication skills is a must