Recreation Manager

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues.

Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com.

As the Recreation Manager for our esteemed resort, you will be responsible for creating and overseeing recreational programs and activities designed to enhance the guest experience. This role requires a dynamic individual with a passion for providing exceptional customer service and a knack for organizing engaging events. You will work closely with various departments to ensure the smooth operation of recreational facilities and activities while maintaining a high standard of safety and guest satisfaction.

Job Responsibilities:

• Develop a diverse range of recreational programs and activities suitable for guests of all ages and interests.
• Collaborate with the marketing team to promote upcoming events and activities to guests prior to and during their stay.
• Coordinate and schedule recreational activities, ensuring they align with the resort's overall goals and guest preferences.
• Oversee the setup and breakdown of equipment and facilities for each activity, ensuring all necessary resources are available.
• Recruit, train, and supervise a team of recreation staff, including activity coordinators and lifeguards.
• Conduct regular performance evaluations and provide ongoing training and support to ensure high-quality service delivery.
• Interact with guests to gauge their interests and preferences, soliciting feedback to continuously improve recreational offerings.
• Resolve any guest concerns or complaints promptly and professionally, striving to exceed guest expectations at all times.
• Implement and enforce safety protocols and procedures to minimize risks associated with recreational activities and facilities.
• Ensure compliance with all relevant regulations and standards governing recreational operations, including health and safety guidelines.
• Assist in the development of the recreational department budget, monitoring expenses and revenue to ensure financial targets are met.
• Identify cost-saving opportunities and revenue-generating initiatives to maximize departmental profitability.

- Bachelor's degree in Hospitality, or a related field (preferred).
- Previous experience in a supervisory role within the hospitality or recreation industry.
- Strong organizational and leadership skills, with the ability to effectively manage staff and resources.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Knowledge of safety regulations and best practices related to recreational activities.
- Flexibility to work evenings, weekends, and holidays as required.