Management Trainee - Rooms Division

Our Company – Wyndham Hotels & Resorts

Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums and holiday homes globally. For more information, visit www.wyndhamhotels.com.

Our Brand – Wyndham®

With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go. Designed for business and leisure travelers alike, Wyndham locations offer a comfortable and convenient stay. No matter where your travels take you, our hotels welcome you with thoughtfully appointed guest rooms, a range of food and beverage options, and extras like pools and fitness centers.

Our Hotel – Wyndham Dubai Marina

Embrace the energy of the cosmopolitan playground that is Dubai with stays at Wyndham Dubai Marina, a 4-star hotel located in one of the city’s most vibrant locations. Gaze into the waters of the world’s largest man-made marina surrounded by striking architecture.

From the moment you step into our spectacular marble lobby, you know you’re somewhere special. Wyndham Dubai Marina is an internationally recognized 4-star hotel, conveniently situated just steps from Dubai’s most prominent landmarks such as The Beach and The Walk JBR, Dubai Marina Mall, and largest observation wheel in the world - Ain Dubai, soon to be completed.

The hotel features a spa, gymnasium, outdoor pool and great food and beverage outlets including a coffee shop, a club lounge, an International all-day dining restaurant with al fresco dining serving Italian specialties, and a bar and eatery serving smoked meats and specialty beverages.

Work Culture and Benefits

Embark on a rewarding career with Wyndham Dubai Marina where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.

We are committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.

Purpose:

As a Rooms Division Management Trainee, you will have the opportunity to develop your skills to become a future leader in the hospitality industry. At The First Group the Management Trainee programme would like to invite graduates from leading hospitality schools and provide them with hands-on operational experience, tailor made in the selected area of specialisation over the period of 12 months.

Responsibilities:

• Familiar with Rooms Division Standards and Procedures including Housekeeping and practice the duty of all sections.
• Maintain good working relations with all departments.
• Report to management on deficiencies and irregularities noted in the operation.
• Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.
• Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.
• Be alive to new ideas and system which could benefit the department and hotel.
• Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.
• Responds immediately on medical requests and emergencies.
• Assist in investigating and resolving written guest complaints.
• Maintain good and smooth guest relations, builds rapport, and offer personalized service and assistance.
• Assist Front Desk when required, help guest check in, check out, etc.
• Assist other departments in resolving problems when Department head concerned is not available.
• Participate in Manager on Duty coverage as required.
• Assist and drive up selling at the point of check-in to increase overall room’s revenue.
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out and Paymaster’s are managed.
• Supervise work operations of the department.
• Deliver high quality service to guests.
• Ensure guest needs and reasonable requests are met.
• Seek opportunities to continually improve guest service.
• Take appropriate action to resolve guest complaints.
• Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
• Adhere to the hotels and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure a high level of cleaning is maintained in work area.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Be involved in the recreation department operations and understand and be familiar with all the facilities, memberships and services provided.
• You will also be trained in other department of the hotel operations such as security, Human Resources, Recruitment, Finance, Sales & Marketing etc.
• You will require to attend monthly catch ups and review sessions with your appointed mentor/coach.
• Ensures that always properly well-groomed and personal hygiene maintained according to The Frist Group standards.

Desired Skills & Expertise:

• Bachelor's or master’s degree in Tourism Management, Hospitality Administration, Business Administration, or relevant discipline.
• Excellent level of English.
• Recently graduated and passionate for hospitality and delivering excellent service.
• Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
• Effective organisational skills: able to prioritise tasks and self-manage a workload.
• Excellent personal presentation with a warm and welcoming personality.
• Friendly, approachable, and professional.
• Have a strong eye for detail.